Certified Help Desk Expert - Ahmad M. - Egypt
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Ahmad M. - SEO Expert & CMS Web Developer Ahmad M.
SEO Expert & CMS Web Developer
$10.00/hour
Alexandria, Egypt (GMT+02:00)
  
Freelance Provider/Project Manager
Ref: http://www.odesk.com/users/~~f684b61491596994

Test ID: 74730 - Help Desk Certification Score 3.10 out of 5 SUCCESS
Taken On: 04/04/2008, 13:43
 

Test Quick Facts
Exam Time 04/04/2008, 13:43
Test Score 3.10 out of 5 Absolute score based on % of correct answers
Percentile 65% Better than 65% of test takers
Rank 1115-th Score Ranked 1115-th across all test takers
Duration 39 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 50%
2. Help Desk Concepts 40%
3. Grammar and Spelling 86%
4. Customer Assistance 57%
5. Computer Skills for Help Desk Operations 86%
6. Mathematical Skills for Help Desk Operations 60%


Test Statistics
# of Tests taken: 4132
# of Providers that have taken this test: 3643
# of Qualified Providers: 2849
Hourly Rate, minimum: -
Hourly Rate, average: $6.81
Hourly Rate, maximum: $62.50
% with billing assignments: 14%
Avg # of qualifications: 7.90
Avg oDesk Hours: 392
% working as independents: 7%


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