Certified Help Desk Expert - Simonell G. - India
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Simonell G.
Data Entry, Research, Virtual Assistant, Support
$3.33/hour
Secunderabad, India (GMT+05:30)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~2bce940d8f1a13fe

Test ID: 7475 - Help Desk Certification Score 3.50 out of 5 SUCCESS
Taken On: 01/09/2007, 08:27
 

Test Quick Facts
Exam Time 01/09/2007, 08:27
Test Score 3.50 out of 5 Absolute score based on % of correct answers
Percentile 86% Better than 86% of test takers
Rank 454-th Score Ranked 454-th across all test takers
Duration 21 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Help Desk ConceptsHelp Desk Concepts 0%
2. Grammar and Spelling 100%
3. Customer Assistance 67%
4. Computer Skills for Help Desk Operations 88%
5. Mathematical Skills for Help Desk Operations 80%
6. Help Desk Concepts 57%
7. Telephone and E-mail Etiquette 20%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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