Certified Help Desk Expert - Waqas Khaliq - Pakistan
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Waqas Khaliq - Technical Support, Helpdesk, Email Support, Customer Support Services Waqas Khaliq
Technical Support, Helpdesk, Email Support, Customer Support Services
$5.56/hour
islamabad, Pakistan (GMT+05:00)
  
Freelance Provider/Project Manager
Ref: http://www.odesk.com/users/~~6d7afe1d3b1d1e8c

Test ID: 769884 - Help Desk Certification Score 3.40 out of 5 SUCCESS
Taken On: 09/16/2009, 12:11
 

Test Quick Facts
Exam Time 09/16/2009, 12:11
Test Score 3.40 out of 5 Absolute score based on % of correct answers
Percentile 79% Better than 79% of test takers
Rank 675-th Score Ranked 675-th across all test takers
Duration 39 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 88%
2. Good Helpdesk Practices 67%
3. Helpdesk Terminology 56%
4. Interpersonal Helpdesk Etiquette 67%
5. Technical Helpdesk Etiquettes and Skills 62%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


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