Certified Help Desk Expert - Shannon Adkins - United States
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Shannon Adkins - Business and Customer Service Strategist, Product Manager, Alliances Shannon Adkins
Business and Customer Service Strategist, Product Manager, Alliances
$22.22/hour
oakland, United States (GMT-08:00)
  
Freelance Provider/Consultant
Ref: http://www.odesk.com/users/~~eb3b255568b7d939

Test ID: 847013 - Help Desk Certification Score 3.90 out of 5 SUCCESS
Taken On: 10/27/2009, 20:27
 

Test Quick Facts
Exam Time 10/27/2009, 20:27
Test Score 3.90 out of 5 Absolute score based on % of correct answers
Percentile 97% Better than 97% of test takers
Rank 81-st Score Ranked 81-st across all test takers
Duration 13 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Computer Skills for Helpdesk Operations 88%
2. Good Helpdesk Practices 88%
3. Helpdesk Terminology 71%
4. Interpersonal Helpdesk Etiquette 71%
5. Technical Helpdesk Etiquettes and Skills 70%


Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%


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