Certified Help Desk Expert - Rhonda M. - United States
To know more about displaying this information in your profile, read online testing instructions and FAQ.
Rhonda M. - Administrative Support/Graphic Design/Data Entry Clerk Rhonda M.
Administrative Support/Graphic Design/Data Entry Clerk
$10.00/hour
Madison, United States (GMT-06:00)
  
Freelance Provider/Data Entry Professional
Ref: http://www.odesk.com/users/~~e7815676bc62f354

Test ID: 9961 - Help Desk Certification Score 3.40 out of 5 SUCCESS
Taken On: 03/11/2007, 06:03
 

Test Quick Facts
Exam Time 03/11/2007, 06:03
Test Score 3.40 out of 5 Absolute score based on % of correct answers
Percentile 79% Better than 79% of test takers
Rank 675-th Score Ranked 675-th across all test takers
Duration 27 mins Maximum allowed duration for this test is 40 minutes


Results by Topic
Topic Correct Answers
1. Telephone and E-mail Etiquette 75%
2. Customer Assistance 75%
3. Computer Skills for Help Desk Operations 88%
4. Mathematical Skills for Help Desk Operations 60%
5. Help Desk Concepts 14%
6. Grammar and Spelling 88%


Test Statistics
# of Tests taken: 4261
# of Providers that have taken this test: 3979
# of Qualified Providers: 2951
Hourly Rate, minimum: -
Hourly Rate, average: $6.72
Hourly Rate, maximum: $62.50
% with billing assignments: 15%
Avg # of qualifications: 7.90
Avg oDesk Hours: 395
% working as independents: 7%


View all Certified Help Desk Experts