How do I verify my credit card on oDesk?
- What is Verification?
- Ready to Verify
- What if I enter the wrong amounts?
- What happens to the 2 small charges after I verify?
- What if I see the amounts in a different currency?
- What if I do make a hire before I verify?
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I hired a provider, but my card isn't verified yet. What happens now?
What is Verification?
In order to maintain the integrity of our network, we verify every buyer's credit card. The authentication process helps us minimize fraud and maintains trust within the community. The verification process can take several days while you wait for 2 small charges to show up on your account. Therefore, we highly recommend that you start the verification process as soon as you create your first job opening.
Once you complete the verification process, all of your job openings will have a Verified Payment Method icon. The best providers will not apply to your openings unless they can see you are verified. So it's to your advantage to become verified promptly. Until you complete the verification process, all of your job openings will be marked with a Payment Method Not Verified icon.
In order to maintain the hourly payment guarantee, oDesk cannot accept gift cards and prepaid cards (including the oDesk MasterCard powered by Payoneer) for payment method verification.
Ready to verify your card? Here's how:
1. Once you enter your credit card information in the Billing & Payments tab, we will initiate two small charges on your credit card.
2. Please look for these charges using online banking or by calling your credit card company. They may take a couple of days to appear. But keep checking because it is important to become verified as soon as possible.
3. Once you have identified the charges, return to the Billing & Payments tab and select Payment Methods on the right hand navigation.
Find the credit card that states "Pending Verification" and click on the link that says "Verify Now."
4. In the next screen, enter in the exact transaction amounts as shown below. The correct amounts in US Dollars is also shown the transaction memo or comments field. Users with foreign currency cards may enter the charges exactly as they appear on your credit card state. There's no need to convert to US Dollars.
5. If the amounts match up with ours, you've been verified and can now pay your providers!
What happens if I enter the wrong amounts?
If you enter the wrong amounts three times, your account will be placed on hold. Entered the wrong amounts by accident? Submit a help ticket with the 2 amounts on your statement and a representative will contact you shortly.
What happens to the two small charges once I verify my credit card?
These two small charges will become a credit on your account. If you make a hire, the amounts will be deducted from your first payment. If you do not make a hire, oDesk will automatically refund the charges after 14 days.
What if I have a non-US credit card and I see the amounts in a different currency?
If you use a non-US card, our system can correct for the exchange rate conversion. Enter the charges exactly as they appear on your card. Do NOT convert from your currency to US Dollars.We also include the USD amount in the comments for the transaction. Unfortunately, some banks do not allow the end user to see the comment, but if you can view it, you may use those numbers to verify your card.
If the system does not accept your amounts, submit a help ticket and it will be expedited to the top of the support queue.
I hired a provider, but my card isn't verified yet. What happens now?
The hire will be processed, but the provider will be notified that you do not have a verified payment method and that earnings from your assignment will not be available for withdrawal until you complete the verification process.
The card will be charged as usual for your weekly invoice on an hourly job, but oDesk will hold the money until the card is verified. Any payments you make cannot be released to the provider until you verify the card.
If you still haven't completed the verification process, your assignment will be suspended 7 days after you made the hire. Your provider will be notified of the suspension and cannot log hours until it is corrected. If this happens to you, don't panic. Just complete the verification process ASAP, and submit a help ticket to reactivate the assignment.
What if I need to replace my card with a new one?
You can add a new credit card at any time, but the same verification process applies to all new, additional, and replacement cards. Once you complete verification, you can set the card as your primary card. If your card is stolen and you need to promote your new card to primary right away, please submit a help ticket for assistance.