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Change Security Question
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Your security question protects your account from fraud or unauthorized access to financial information if your password is stolen. oDesk knows your account contains sensitive information and have added this extra security measure for your protection. (Learn more about account security.)
You may update your security question and answer anytime. Do not share your answer with anyone and never allow others to log in using your oDesk user ID and password. If you suspect your account has been compromised, change your security question immediately. (Learn more about account security.)
- Go to Profile & Settings > Change Security Question. You may be asked to enter your password or answer your security question for security reasons.
- Enter your current Answer.
- Select a New Question from the list and enter your new Answer. If you select Other you can enter your question.
- Check the box to acknowledge that "I understand that if I am unable to answer this question I will get locked out of this account."
- Press the Change button.
Please be extremely careful when entering your answer. Having your security question reset is a purposefully difficult process (to avoid unauthorized financial transactions). When choosing the answer to your question it is best to avoid appending random numbers and long sequences of words that can be rearranged (for example toyota3456 or red toyota 4runner 1996).
If your account has been compromised, by a phishing attack or otherwise, please email security@odesk.com to report it. If possible, you should also change your password and security question. (Learn more about account security.)
Security questions will only be reset under extreme circumstances (victims of phishing attacks whose accounts have been hijacked, for example).
Your security question ought to have an answer you won't easily forget and that others can't easily guess. Since you self-select your security question and answer, oDesk expects you to remember it. Therefore resets are very rare. You may, however, change your question and answer (self-service) at any time.
To perform a reset, email security@odesk.com or contact Customer Support. oDesk staff will need to suspend your account and verify your identity. This can take several days and you will not be able to log hours or perform sensitive operations in the mean time.
When requesting a reset, be sure to include what you think the answer to your security question should be - this will speed up the process. Do not include your password.
Your account contains many types of information. Learn more about changing:
- Password - necessary to log into the website and the oDesk Team application.
- User info - including email addresses, location information and time zone.
- Company profile - including team name and team contact address.
- Provider profile - including education, employment history, skills, title and portfolio.
- Assignments - including rates, weekly limits and feedback.
- Job posts - including lists of candidates and job descriptions.
- Candidacies - including rates and (non-editable) cover letters.
oDesk takes your privacy and safety very seriously. Please take some time to learn more about account security.
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