A Remote Support Technician (RST) is responsible for performing support tasks for Windows & MAC workstations and Windows networks.

This position requires working with our home and small business customers from your home. As such it is paramount you have a professional, courteous demeanor at all times.

RST must possess excellent communication skills including verbal, written, and telephone etiquette.  Above average ability to interpret, analyze, troubleshoot and resolve technical problems.  Must be decisive, conscientious and interact well in a team environment or training capacity.  Have a strong desire to learn and be able to follow policies and procedures.  Demonstrate the ability to work well with a minimal amount of supervision.  Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. 

Customer Service:  Provide direct customer service and technical support to users as required via phone, e-mail, and other on-line systems.  Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements.  Provide prompt responses to users for problem resolution.  Responsibilities include informing users of pertinent network information including planned network downtime.

Technical Support: Maintain an awareness of trends within the technology industry, install/configure network printing devices, install, configure and maintain network applications and application distribution systems, ensure system security in compliance with customer policy including virus protection, implement and maintain network standards and guidelines, utilize support tools sets such as Symantec Ghost, Patchlink, Active Directory, etc., configure and install new PCs, installation of needed peripherals and software, and physical attachment of PC to network, install and maintain peripheral equipment, such as printers, modems, scanners, etc., perform other hardware and software tasks as assigned. 

Training: Various network/operating system environments; examples: Microsoft Windows 2003/2000, Windows XP, Microsoft Outlook/Exchange, Microsoft Office Suite products; or customer defined application suites.