Qualification Tests » Help Desk Certification
 
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Help Desk Certification

Syllabus of the Test
Interpersonal Helpdesk Etiquette
Technical Helpdesk Etiquettes and Skills
Computer Skills for Helpdesk Operations
Helpdesk Terminology
Good Helpdesk Practices

Rules for taking the test
Duration: 40 minutes
# of Questions: 40 Multiple Choice questions.
Each question has between 1 and 8 options of which 1 or more may be correct

Test Statistics
# of Tests taken: 4239
# of Providers that have taken this test: 3959
# of Qualified Providers: 2934
Pass rate: 74%
Hourly Rate, minimum: -
Hourly Rate, average: $6.62
Hourly Rate, maximum: $62.50
Avg # of qualifications: 7.90
Avg oDesk Hours: 394
% working as independents: 7%