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Qualification tests: Help Desk Certification
 
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Help Desk Certification

Syllabus of the Test
Help Desk Concepts
Telephone and E-mail Etiquette
Grammar and Spelling
Customer Assistance
Computer Skills For Help Desk Operations
Mathematical Skills For Help Desk Operations

Rules for taking the test
Duration: 40 minutes
# of Questions: 40 Multiple Choice questions.
Each question has between 1 and 8 options of which 1 or more may be correct

Test Statistics
# of Tests taken: 1645
# of Providers that have taken this test: 1533
# of Qualified Providers: 816
Pass rate: 53%
Hourly Rate, minimum: $2.00
Hourly Rate, average: $8.94
Hourly Rate, maximum: $30.00
Avg # of qualifications: 8.00
Avg oDesk Hours: 272
% working as independents: 5%