Maria Antonette Leachon - "2net an Efficient, Virtual Assistant, Blog Writer, Data Entry provider - True Customer Services Data Entry Professional, Philippines"

-     handles loan applications for 2nd mortgages

-     inform customers of required documents to process the loan application

-     provide status of loan applications to customers

-     follow up on documents needed to process loan application and schedule closing

-     advise customers of underwriter predication to further process the loan application

-     schedules closing for approved loan applications

-     updates necessary information on the loan application

-     review documents required prior to scheduling a closing

-     submits end of shift report for all calls made by the team

-     tracks daily attendance of each agent on the team

-     does side by side monitoring with agents to meet their quality score goal

-     assigned to do floor walking to be of immediate assistance for other agents

-       handles Better Business Bureau and Federal Communication Commission complaints

-       authorized by the corporate executives of SunRocket to make decisions in behalf of the company to address the customer’s issue either by phone or e-mail

-       checks on customer’s trouble ticket if it is being worked on by the technical engineers and makes sure that it is resolved on the expected time

-       make follow ups with billing department for proper account set up and for current billing issues

-       coordinates with provisioning department for phone number transfers of customers

-       tracks customer’s feedback and suggestions for better customer service

-       monitors level 1 agent’s performance in handling customer’s issues

-       provide floor support for e-mail and chat agents

-       ensures that daily quota for number of e-mails answered is met

-       set-up full account and activate mobile phone with the features and services needed by newly subscribed

-       makes necessary adjustments on customer’s bill when there are billing errors

-       help customers make changes on their account such as phone number change, number of airtime minutes, off-peak hours and serial number of mobile phone on the account

-       reports stolen or lost mobile phones

-       gives customers updates on new services provided

-       up-sell additional features to customers for better service and convenience

-       responsible for subscribers and potential subscriber inquiries their mobile phone’s features and available services

-       responsible for account inquiries an clarifications of existing subscribers

-       listen to subscribers complaints and resolve them as soon as possible by coordinating with concerned group

-       escalate sensitive issues and concerns of subscribers and potential subscribers

-       performs product marketing of company promotions and services to existing and potential subscribers

-       assists customers for schedule of repair on their home phone services

-       troubleshoots minor technical problems such as no dial tone or static line and on home phone features such as voicemail, stutter tone, caller id, call waiting and blocks

-       checks the quality reception on the customers phone line

-       reports problems seen on customers phone line and submits trouble ticket for repair schedule

-       keeps customers updated regarding the schedule of repair

-       check new customer’s application of service and phone features

-       ensure customer satisfaction on the services provided for their home phone

-       provide necessary information to customers asking about service features on home phone

-       sets-up new account for customers wanting to avail of service on their home phone by giving them new telephone numbers and service features useful to them

-       help customers switch their service from one phone company to another

-       submits customers complains regarding their service

-       makes necessary adjustments on customer’s bill when billing error occurs

-       help customers in changes that they want on their account such as  new phone number, second phone line, insurance, billing address change, service address change and cancellation of service

-       up-sell additional features to customers for better service and convenience

-       performs product marketing of company promotions and services to existing and potential subscribers

-       responsible for account inquiries an clarifications of existing subscribers

-       listen to subscribers complaints and resolve them as soon as possible by coordinating with concerned group

-       escalate sensitive issues and concerns of subscribers and potential subscribers

-       responsible for the quantity of food available for serving during each shift based on the number of customers entering the restaurant

-       coordinates with the kitchen manager regarding work flow in the kitchen and number products to be served

-       supervises other kitchen persons on what to cook and how many is needed

-       ensures cleanliness of the work area as well as hygiene of other service crew

-       trains newly hired service crew for various kitchen stations

-       responsible for the production control of the kitchen