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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(4.86)
3 feedbacks
(4.83)
6 feedbacks
Hours:
642
838
Assignments:
3
7
See all Work History & Feedback
Location:
Garden City, United States (GMT-05:00)
English Skills:
(self-assessed)
5.0
Member Since:
November 20, 2008
Last Worked:
November 21, 2009
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Trends for
Online Assistants
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Trends for
Technical Writers
Leah Tate
-
"
Admin Assistant, Researcher, Data Entry, Any clerical work you need!
-
Freelance
Data Entry Professional
,
United States
"
Permalink :
$11.11
/hr
Overview
Résumé
Work History & Feedback (7)
Tests (12)
Portfolio (0)
My objective is to be an asset to any company I work for by completing fast and accurate work. I have over 20 years experience in the Customer Service field. I am proficient in many computer programs including Outlook, Excel, Word, Works and Quick Books. I have not come across a computer program yet that I have not been able to master in a short period of time including Reynolds and Reynolds. I have experience in internet research, 10 key, data entry, incoming and outgoing call...
My objective is to be an asset to any company I work for by completing fast and accurate work.
I have over 20 years experience in the Customer Service field. I am proficient in many computer programs including Outlook, Excel, Word, Works and Quick Books. I have not come across a computer program yet that I have not been able to master in a short period of time including Reynolds and Reynolds.
I have experience in internet research, 10 key, data entry, incoming and outgoing call centers, administrative assistant and networking.
more
less
See All Work History & Feedback
(7 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
38916
06/2009 - Present
Internet and phone data research for the recruiting industry
$7,033 (633 hrs @ $11.11/hr)
Job in progress
122212
10/2009 - 11/2009
Telemarketing
$65 (5.83 hrs @ $11.11/hr)
5.0 Leah was great, we are going to refine our list and strategy.
L
Provider-to-Buyer Feedback:
5.0
58623
03/2009 - 05/2009
Appointment Setter - Business to Business Calls
$644 (48 hrs @ $13.33/hr)
5.0 Thank you Leah for a great job. Paul DeMoret
L
Provider-to-Buyer Feedback:
5.0
58623
02/2009 - 03/2009
Appointment Setter - Business to Business Calls
$311 (28 hrs @ $11.11/hr)
5.0 Adjusted Pay Raise. Thank you, Paul
L
Provider-to-Buyer Feedback:
5.0
77842
03/2009 - 03/2009
Executive/Vir
tual Assistant
$433 (20 hrs @ $21.66/hr)
4.1 Leah is wonderful person and very responsible for her tasks. I recommend her.
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(12 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Outbound Sales Skills Test
3.15
72%
11/22/2008
11 min
U.S. English Basic Skills Test
4.00
55%
11/22/2008
11 min
Marketing Terminology Test
2.55
53%
01/31/2009
10 min
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)
3.40
48%
11/22/2008
17 min
Email Etiquette Certification
3.40
42%
11/22/2008
6 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Online Customer Service Rep
Provider
October 27, 2009
Job Category Interests
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Other - Administrative Support
Business Services
Bookkeeping
Customer Service
Order Processing
Skills
Skill
Experience
Level
Last Used
Description
Customer Service
20 yrs
5.0
2007
I worked in a Law Firm doing collections. This entailed having to work closely with people in deep financial trouble to help them settle not only the debt with the Law Office but with thier other creditors. I was very sucessful at this as I love working with people who need help solving problems.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
MS Windows XP Desktop Administration
2.75
0%
Brainbench
—
Employment History
From
To
Company
Title/Role
Description
04/2005
10/2007
The Law Office of Aaron Anderson
Collections Manager/Admin Assistant / Manager
I ran the collections department and did title searches for the attorney. I also handled other projects he gave me to complete as needed.
02/2003
03/2005
Hollingsworth Cabinetry
Installation Manager / Manager
Managed the installation of cabinetry in new and existing homes. Scheduled service and repair calls. Ordered parts.
03/2001
01/2003
American Express
Collections Representative / Team Lead
I took and made outbound collections calls to customers who's American Express Credit Card payments were late. I worked with the customers to come up with a solution on getting their accounts paid up to date. Some times that meant having to suspend their spending prividglidges and some times it didnt. I had to make the call depending on certain factors. I had to do this for myself and 12 to 14 other team members as needed.
01/1995
01/2000
Packard Termite & Pest Control
Office Manager / Manager
I scheduled pest control services and inspections for the close of escrow. I typed up pest control reports and supplemental reports for close of escrow. Scheduled necessary work that had to be done prior to the close of escrow and scheduled work to be done. Issued Certifications of Completion, scheduled fumigations, took continuing education classes through the EPAÂ and SEPCA. I did payroll, made deposits, filed, answered phones and was responsible for the crews daily schedules.
Other Experience
Collections Representative
I have been a collections representative for two major companies. One was a credit card company and one was a law firm. I loved those jobs because I got to put my listening, customer service and problem solving skills to work on a daily basis. I was ranked in the top 10 collectors at the credit card company in dollars collected each month and the number one collector at the law firm because I used caring and compassion to do my job. I don't believe in making people feel worse about their situations, I believe in making them feel better and doing all I can to come up with a plan that works for all parties involved. My father always told me from the time that I can remember that you always get more flies from honey than you do with vinegar and he was absolutely right. I have tried to live everyday of my life with that in mind.
Education
From
To
School
Degree
Area of Study
Description
05/1993
05/1994
Cuesta College
Other
Journalisim
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
38916
06/2009 - Present
Internet and phone data research for the recruiting industry
$7,033 (633 hrs @ $11.11/hr)
Job in progress
122212
10/2009 - 11/2009
Telemarketing
$65 (5.83 hrs @ $11.11/hr)
5.0 Leah was great, we are going to refine our list and strategy.
L
Provider-to-Buyer Feedback:
5.0
58623
03/2009 - 05/2009
Appointment Setter - Business to Business Calls
$644 (48 hrs @ $13.33/hr)
5.0 Thank you Leah for a great job. Paul DeMoret
L
Provider-to-Buyer Feedback:
5.0
58623
02/2009 - 03/2009
Appointment Setter - Business to Business Calls
$311 (28 hrs @ $11.11/hr)
5.0 Adjusted Pay Raise. Thank you, Paul
L
Provider-to-Buyer Feedback:
5.0
77842
03/2009 - 03/2009
Executive/Virtual Assistant
$433 (20 hrs @ $21.66/hr)
4.1 Leah is wonderful person and very responsible for her tasks. I recommend her.
L
Provider-to-Buyer Feedback:
5.0
69526
12/2008 - 02/2009
U.S. Telephone Carrier Phone Number Availability Research Project
$620 (80 hrs @ $7.78/hr)
5.0 Ms. Turner was the epitome of professionalism during the entire tenure of her assignment. She was always punctual, and always seemed to do mo...
L
Provider-to-Buyer Feedback:
5.0
69187
01/2009 - 02/2009
customer service and follow up
$179 (23 hrs @ $7.78/hr)
5.0 Leah provided excellent service with all aspects throughout this task, with great follow up with all parties involved. I would highly recomme...
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Outbound Sales Skills Test
3.15
72%
11/22/2008
11 min
U.S. English Basic Skills Test
4.00
55%
11/22/2008
11 min
Marketing Terminology Test
2.55
53%
01/31/2009
10 min
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)
3.40
48%
11/22/2008
17 min
Email Etiquette Certification
3.40
42%
11/22/2008
6 min
Creative Writing Test - Fiction (U.S. Version)
3.40
41%
12/08/2008
13 min
Windows XP Test
3.00
34%
12/08/2008
6 min
English Vocabulary Test (U.S. Version)
3.50
27%
03/30/2009
13 min
Call Center Skills Test
2.90
21%
03/20/2009
16 min
Telephone Etiquette Certification
2.80
15%
11/22/2008
10 min
Office Skills Test
2.75
14%
11/20/2008
17 min
oDesk Readiness Test for Independent Contractors and Company Managers
11/20/2008
5 min
