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Last 6 mos.
All-time
Feedback:
none
none
Hours:
641
641
Assignments:
1
1
See all Work History & Feedback
Location:
Las Pinas, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
May 16, 2009
Last Worked:
November 21, 2009
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Joy Georgette Bocobo
-
"
Admin.Support Expert-Reliable,Goal-Focused &Results-Driven
-
Freelance
Consultant
,
Philippines
"
Permalink :
$5.56
/hr
Overview
Résumé
Work History & Feedback (1)
Tests (10)
Portfolio (0)
Title: Admin.Support Expert/Freelance Data Entry Professional - Reliable,Goal-Focused &Results-Driven I am a reliable person who is focused with my goals. I am a fast learner who quickly adapts to change ,taking responsibility and working effectively to deliver results. Based on the background that I had, I was able to develop my Positive flexible work attitude. I had the opportunity to interact with different kinds of people/professionals and handling totally different accounts : from my...
Title:
Admin.Support Expert/Freelance Data Entry Professional - Reliable,Goal-Focused &Results-Driven
I am a reliable person who is focused with my goals. I am a fast learner who quickly adapts to change ,taking responsibility and working effectively to deliver results. Based on the background that I had, I was able to develop my Positive flexible work attitude. I had the opportunity to interact with different kinds of people/professionals and handling totally different accounts : from my Medical Educational background to handling customer service for an Accounting software(Intuit); Telesales/Telemarketing Sales(Sprint/Nextel); Professional Recruting ,with the Top-Respected Recruitment Firm in the World(Govig MRI); and Technical Support (America Online) - applying logical approaches to meet expectations and exceed goals. I embrace New learning and Challenges and I always wanted to be part of a company where I can grow as a Professional! ...I believe "We are what we repeatedly do. Excellence, then, is not an act, but a habit! "
more
less
See All Work History & Feedback
(1 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
16495
07/2009 - Present
Staff assistant
$3,564 (641 hrs @ $5.56/hr)
Job in progress
See All Tests Taken
(10 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
5.00
95%
TOP 10%
1st Place!
06/29/2009
9 min
Email Etiquette Certification
4.00
76%
06/29/2009
8 min
Call Center Skills Test
3.75
72%
06/29/2009
14 min
English Vocabulary Test (U.S. Version)
4.40
68%
06/29/2009
30 min
Office Skills Test
3.60
62%
06/29/2009
10 min
Job Category Interests
Writing & Translation
Technical Writing
Website Content
Blog & Article Writing
Copywriting
Translation
Creative Writing
Other - Writing & Translation
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Advertising
Email Marketing
SEO - Search Engine Optimization
SEM - Search Engine Marketing
SMM - Social Media Marketing
PR - Public Relations
Telemarketing & Telesales
Business Plans & Marketing Strategy
Market Research & Surveys
Sales & Lead Generation
Other - Sales & Marketing
Business Services
Recruiting
Skills
Skill
Experience
Level
Last Used
Description
Customer Service Skills
3 yrs
4.0
2009
I underwent extensive Customer skills training to handle Inbound/Outbound calls for a leading BPO company(Etelecare Global Solutions) - handling programs like Intuit Accounting Software,Telesales/Telemarketi
ng for Sprint / Nextel, US Professional Recruiting for Govig/MRI and Technical Support for America Online and DELL. Adhering to company policies,meeting expectations and exceeding goals for both Clients and Customers. I have the ability to go the extra mile for a greater need to strengthen customer relationships and maximize customer retention.
Decision-Making Skills
12 yrs
4.0
2009
Life consists of a series of decisions. We use our decision making skills to solve problems by selecting one course of action from several possible alternatives. And in our everyday lives we need to make decisions fast and for it to be effective is by positively focusing on our goals...encompassing personal, family and work.
Management/Interpersonal Skills
12 yrs
4.0
2009
Having a Medical background I had the opportunity to provide primary and continuing medical care for patients. Taking into account their physical, psychological and social factors when diagnosing illness and recommending the required treatment. Providing advice on Medical care by earning their trust and confidence,(where good interpersonal skills played a big role) for them to comply with your Medical Management. I was able to apply my Medical experience when I entered the Call Center Industry where Quality Service is also the ultimate goal.
Recruiting Skills
1 yrs
4.0
2008
Being a part of a Recruting program I was able to see the whole picture from an employer's and the candidate's perspective. Had the opportunity to work closely with positions like Executive Directors, Administrators, Directors of Nursing (DONs),Sales and Marketing Directors as well as Engineers from different Industry. Covering areas for California, New York, Texas , Arizona and a lot more. We are able to understand the mindset of our clients and candidates through asking questions and listening carefully to the answers voiced. Asking intelligent questions and listening are the two most important skills that I was able to develop. Asking good questions also is the best way to establish the fact you know what you're doing. Your questions prove you're credible (or not). Asking questions establishes trust and rapport,thereby building relationships. Questions show you're interested in your client and your candidates. When people feel heard, they also feel understood to a certain degree. When trust is established, appreciation develops as well as respect.Thus leading you to your goal of making placements,matching a qualified candidate to an employer with a specific need. And in addition,it is in this program where I earned my promotion.
Technical Skills
1 yrs
2.0
2009
I had Basic Technical Support training for both America Online which is an Internet Software account and for DELL which is a Computer Hardware account. Acquired knowledge on the Basics of Internet Connection,different Windows Operating System and crucial Troubleshooting techniques. I was certified as a full pledge Technical Support Representative by passing several assessments and evaluations after AOL Client Specifics Training. Had the opportunity to assist Technically challenged members through the process of Troubleshooting and applying the "Doctor Analogy" , probing,isolating and eventually resolving their issue.
Telesales/Telemarketing Skills
1 yrs
4.0
2008
Had the opportunity to be part of the Telesales/Telemarketing team of Sprint/Nextel,handling Inbound and Outbound calls. We offered wireless and wireline communication services bringing the freedom of mobility to consumers, businesses and government users. I was able to develop my Sales/Marketing ability and creativity by focusing on the features and benefits of the products& services to create a sale. I was able to enhance my convincing talent/power by converting a mere complaint/dissatisfaction into a sale. Either making the customer purchase a product,upgrade or add a line under their account. With all these training and skills I was included in the Quartile 1 of the program being one of the High Flyers who were abe to meet and exceed the goals of the program.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
AOL Technical Support Certification [2009]
Etelecare Global Solutions
I had Basic Technical Support training for both America Online which is an Internet Software account and for DELL which is a Computer Hardware account. Acquired knowledge on the Basics of Internet Connection,different Windows Operating System and crucial Troubleshooting techniques. I was certified as a full pledge Technical Support Representative by passing several assessments and evaluations after AOL Client Specifics Training. Had the opportunity to assist Technically challenged members through the process of Troubleshooting and applying the "Doctor Analogy" , probing,isolating and eventually resolving their issue.
2008
DELL Basic Technical Support Certification [2008]
Etelecare Global Solutions
I had Basic Technical Support training and was certified by DELL which is a Computer Hardware account. Acquired knowledge on the Basics of Hardware/Software and Internet Connection,different Windows Operating System and crucial Troubleshooting techniques.Had the opportunity to assist Technically challenged members through the process of Troubleshooting and applying the "Doctor Analogy" , probing,isolating and eventually resolving their issue.
2008
GOVIG/MRI Recruiting Certification [2008]
Etelecare Global Solutions
Being a part of a Recruting program, I was able to see the whole picture from an employer's and the candidate's perspective. Had the opportunity to work closely with positions like Executive Directors, Administrators, Directors of Nursing (DONs),Sales and Marketing Directors as well as Engineers from different Industry. Covering areas for California, New York, Texas , Arizona and a lot more. We are able to understand the mindset of our clients and candidates through asking questions and listening carefully to the answers voiced. Asking intelligent questions and listening are the two most important skills that I was able to develop. Asking good questions also is the best way to establish the fact you know what you're doing. Your questions prove you're credible (or not). Asking questions establishes trust and rapport,thereby building relationships. Questions show you're interested in your client and your candidates. When people feel heard, they also feel understood to a certain degree. When trust is established, appreciation develops as well as respect.Thus leading you to your goal of making placements,matching a qualified candidate to an employer with a specific need. And in addition,it is in this program where I earned my certification and promotion.
2006
Intuit/Protax Customer Service Certification [2006]
Etelecare Global Solutions
I had the opportunity to be certified and interact with Accountants/CPA Lawyers and individuals who have small medium businesses.Assisted them to file their own taxes , licensing and upgrading of their Accounting software and e-filing (electronic filing) or sending their Income tax return from a tax software package via the Internet to the IRS. We also schedule webinars and seminars for them to be educated for the different sevices we offer ( Proseries and Lacerte)
2007
Telesales/Telemarketing Certification [2007]
Etelecare Global Solutions
Had the opportunity to be certified and be part of the Telesales/Telemarketing team of Sprint/Nextel,handling Inbound and Outbound calls. We offered wireless and wireline communication services bringing the freedom of mobility to consumers, businesses and government users. I was able to develop my Sales/Marketing ability and creativity by focusing on the features and benefits of the products& services to create a sale. I was able to enhance my convincing talent/power by converting a mere complaint/dissatisfaction into a sale. Either making the customer purchase a product,upgrade or add a line under their account. With all these training and skills I was included in the Quartile 1 of the program being one of the High Flyers who were abe to meet and exceed the goals of the program.
Employment History
From
To
Company
Title/Role
Description
10/2006
05/2009
Etelecare Global Solutions
Customer Service/Technical Support/Recruiter / Independent Contributor
I worked for a leading BPO Company/ Call Center based in the Philippines - Etelecare Global Solutions. I had the opportunity to handle totally different accounts from Customer Service program for Intuit Accounting Software , Sprint/Nextel Telesales/Telemarketing, US Profesional Recruting for GOVIG /MRI and Technical Support for America Online an Internet Software account. With all the programs I had, I was able to meet expectations and exceed goals.
09/2003
09/2005
Private Clinic
Resident on Duty / Independent Contributor
Being an underboard Physician , had the opportunity to be an On-Call Resident on Duty reliever for a Private Clinic. Handling in-patients and out-patients situations and providing them with the best medical care and management.
Other Experience
Freelance Entrepreneur
In 2003-2005, while playing a role of an On-Call Resident on Duty Reliever, I was able to establish my Entrepreneurial skiils with my sister as my partner. We ventured in a Home-based buy and sell business mostly catering to the A and B market . We concentrated on RTW (ready to wear clothing) and accessories. There were customers who ordered for their own personal use while other clients were resellers. Our business was then located in Sucat, Paranaque. We only had a small capital to start with and had meager return of investments. Because of the changing ang challenging times in our economy , we decided to close shop and pursue with our individual careers.
Education
From
To
School
Degree
Area of Study
Description
06/1991
04/1999
Virgen Milagrosa University College of Medicine
Doctorate
Doctor of Medicine
-one of the highest earned academic degrees conferred to me by our University. It is a doctoral degree for physicians (medical doctors). It is concerned with maintaining or restoring human health through the study, diagnosis, and treatment of disease and injury. This is accomplished through a detailed knowledge of anatomy, physiology, diseases and treatment — the science of medicine — and its applied practice — the art or craft of medicine.
- finished my Medical Clerkship(Junior Internship) training from a prestigious Government Hospital - Jose Reyes Memorial Medical Hospital
- finished my Post Graduate Internship training from several respected Hospitals in the Philippines - East Avenue Medical Center which includes rotations in : Lung Center of the Philippines, National Kidney Institute, Philippine Children's Hospital and Heart Center of the Philippines.
06/1986
04/1991
University of the Philippines
Bachelors
Public Health
- University of the Philippines is a premier State University of the country where I earned a Bachelor of Science in Public Health
-
also considered as a Medical Technology course of the University of the Philippines
Curriculum included:
Environmental & Occupational Health
Epidemiology & Biostatistics
Health Policy & Administration
Health Promotion & Education
Medical Microbiology
Nutrition
Parasitology
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
16495
07/2009 - Present
Staff assistant
$3,564 (641 hrs @ $5.56/hr)
Job in progress
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
5.00
95%
TOP 10%
1st Place!
06/29/2009
9 min
Email Etiquette Certification
4.00
76%
06/29/2009
8 min
Call Center Skills Test
3.75
72%
06/29/2009
14 min
English Vocabulary Test (U.S. Version)
4.40
68%
06/29/2009
30 min
Office Skills Test
3.60
62%
06/29/2009
10 min
U.S. Word Usage Test
3.40
53%
07/01/2009
31 min
Telephone Etiquette Certification
3.45
47%
06/29/2009
7 min
Outbound Sales Skills Test
2.70
46%
06/29/2009
11 min
U.S. English Basic Skills Test
2.75
12%
06/29/2009
14 min
oDesk Readiness Test for Independent Contractors and Company Managers
06/23/2009
5 min
