	Last 6 mos.	All-time
Feedback:	none	none
Hours:	0	0
Assignments:	0	0

Location:: Blackwater Qld, Australia (GMT+10:00)
English Skills: (self-assessed): 5.0
Member Since:: November 3, 2009
Last Worked:
oDesk Ready:: Yes

Stacey Cook - "Administration/Personal Assistant/Data Entry Superstar!! - Freelance Data Entry Professional, Australia"

Permalink :

I am a passionate and focused person who views a challenge not as a burden but as an opportunity to excel. As I am a committed, motivated and hard-working employee, I have a strong desire to work within an organisation, which recognises the value of these attributes.

See All Work History & Feedback (0 items, with Feedback)
Recent Work History & Feedback
Buyer ID	From/To	Job Title	Hours	Feedback
Work History & Feedback is empty

See All Tests Taken (7 items)
oDesk Tests Taken
Name of Test	Score	Percentile	Date Taken	Duration
MS Word 2003 Test	3.90	89% TOP 20%	11/03/2009	40 min
Office Skills Test	4.10	88% TOP 20%	11/03/2009	19 min
Call Center Skills Test	4.00	84% TOP 20%	11/03/2009	19 min
Email Etiquette Certification	4.00	77%	11/04/2009	11 min
MS Excel 2007 Test	2.75	75%	11/03/2009	35 min

Recent Candidacies
Job Opening Title	Initiated By	Date
Data Mining Position	Provider	November 4, 2009
personal assistant	Provider	November 3, 2009

Job Category Interests
Administrative Support Data Entry Personal Assistant Web Research Email Response Handling Transcription Other - Administrative Support	Customer Service Customer Service & Support Order Processing

Skills
Skill	Experience	Level	Last Used
bank teller	1 yrs	4.0	2009
Call Centre Operator	1 yrs	5.0	2008
Correspondence Preparation	10 yrs	5.0	2009
Data Entry	10 yrs	5.0	2009
Excel	10 yrs	4.0	2009
Legal Secretary	5 yrs	4.0	2005
Microsoft Word	10 yrs	5.0	2009
Minute Taking	10 yrs	5.0	2009
Office Administration	10 yrs	5.0	2009

Certifications
Date Earned	Name	Score	Percentile	Organization	Description
No Certifications

Employment History
From	To	Company	Title/Role	Description
07/2009	Present	NAB Blackwater	Bank Teller / Independent Contributor
11/2008	06/2009	Suncorp Bank	Call Centre Operator / Independent Contributor	Banking  Responsible for providing excellent customer service and maintaining strong professional relationships with Suncorp’s customers.  Assume responsibility for establishing and maintaining effective, professional business relations with customers.  Present and explain Suncorp products and services to customers and perform a broad variety of financial services such as opening accounts and assisting them with account inquiries, maintenance, and problem resolution.  Profile customers to identify sales and referral opportunities and to assist customers by answering questions on products and organizing a live transfer or call back so that they have a product that suits their current needs.  Maintain privacy of customer’s personal and financial information.  Maintain and project Suncorp’s professional reputation and core values of trust, honesty, courage, fairness, respect and caring.  Maintain composure whilst working in a busy and challenging environment and use initiative to ensure the best possible outcome for the customer  Uphold a positive and caring attitude always using an opening night principle with each customer  Perform related clerical duties as needed to ensure customer’s needs and requests are met and actioned within required timeframes.  Flexibility in working early and late shifts and on the weekends.
03/2008	11/2008	Colorado Group	Property Co-ordinator / Independent Contributor	 Organise Property meetings, invite attendees and attend to take minutes and produce and distribute meeting agendas and action items.  Assist in the preparation and finalisation of Capital Authorisation Requests as well as tracking and updating of information relating to Capital Authorisation Requests and their approval and signoff.  Maintain Property databases and Project Schedule ensuring data entry is timely and maintain all hardcopy files in the compactus (lease, correspondence and project files).  Provide information to key internal and external stakeholders in relation to Property including issuing store opening/closing/relocation notices via the intranet, compilation of monthly store count and issuing monthly and yearly audit turnover letters to Landlords.  Building Management of Brisbane Office and co-ordinating carparking in conjunction with Human Resources and Building Management.  Business names renewals, registrations and store identifiers.  Tracking and management of store off site storage.  Provide ad hoc reporting using live excel databases and access reports to produce team reports which include details such as lease expiries, store sizes, turnover figures and other rental information.  Travel co-ordinator arranging travel and accommodation for Property team.  Provide PA support as required to Property team members.
08/2005	03/2008	Bank of Queensland	Leasing Co-ordinator/Implementation Officer / Independent Contributor	 Support and assist the Leasing Manager with the delivery of all facets of the national implementation schedule and management of all of the Bank’s leased sites nationally.  Provide accurate and timely information to all stakeholders in the process, via the Access database, Excel spreadsheets and critical path advices and  Report production for Leasing Manager, Head of Retail Branch Expansion and Head of Property and keeping all reports up to date.  Payment of invoices and production of cheques for leasing related matters, including tracking of incentive payments and payment for stamp duty etc.  Reading and interpreting leases to provide information to other team members regarding maintenance and property related issues and providing information in relation to make good and reinstatement for branch relocations.  Preparation of Offer to Lease documents in consultation with the Leasing Manager for all branch sites, ATM sites and office space for the Bank nationally.  Support with legal documentation, checking financial terms and marking up Offer to Lease and Licence Agreements for the Leasing Manager to review when responses are received.  Tracking and following up internal and external parties to ensure finalisation of Offer to Lease terms including completion of title searches and company searches for each lease transaction.  Error checking new Leases as well ensuring renewals met the Bank’s requirements.  Ongoing working relationship with Owner Managers during the new branch establishment/change of Ownership process and existing branch renewals and relocations to ensure requests are handled promptly and professionally.  The maintenance of accurate records and files for audit purposes.  Undertake ad hoc projects/tasks for the Leasing Manager, Head of Retail Branch Expansion, Head of Property and Branch Delivery Managers while they are on the road, for example talking through responses received and preparing appropriate documentation.  Providing high level administrative support to the National Leasing Manager, Head of Retail Branch Expansion, Branch Delivery Managers and Training Managers.  Preparation of Offer to Lease documents on new sites including marking up all amendments and reading and drafting documents in accordance with solicitors, Leasing Manager’s and Landlord’s instructions.  Liaise with key stakeholders including in house solicitors, landlords and Owner Managers in relation to the contents of Offer to Lease documents and other matters.  Maintain all leasing/property files for new sites.  Responsible for organising the Bank’s Board Approval on the terms of the Offer to Lease and communicating this information to relevant parties.  Maintaining and updating business critical reports relating to leasing and project activities.  Attending new branch sites across New South Wales for IT equipment installation, testing all hardware and software applications, liaising with contractors regarding issues.  Attend new branch sites and reporting defects and liaising with project managers and contractors to have jobs and build defects completed.  Information gathering from councils and government bodies on building regulations, approvals and timeframes for new sites.  Direct and manage the running of Branch Official Opening Functions in New South Wales. This involves liaising with owner managers, obtaining guest lists, preparing and sending invitations, acting as the point of contact for RSVPs, coordinating with corporate affairs department in relation to media releases and VIP attendance, ensuring that senior Bank officials are able to attend, organising balloons and decorations and assisting with catering, attending on the day to meet and greet guests.  Attending to all travel bookings, expense claims, and general secretarial/administration tasks for Leasing Manager and head of Retail Branch Expansion.  When the New South Wales State Administration Office relocated to new premises due to expansion I acted as the move co-ordinator on the property department’s behalf and was onsite for the duration to ensure all IT equipment and telephones and office equipment was delivered and set up and all work stations were operational for staff members to resume work at the new site. I also acted as the key contact in the Sydney office for all premises related issues, including the issuing and monitoring of security cards, organisation of tradespeople, IT contractors and other external parties, ensuring point of sale materials displayed in reception were current, liaising with property and security departments within the Bank and Building Management
08/2004	08/2005	Blake Dawson Solicitors	Legal Secretary / Independent Contributor	Whilst working at Blake Dawson Waldron Lawyers as a Legal Secretary I was often called upon to assist in the Human Resources Department during their busy periods of Graduate and Summer Clerk recruitment and also assist in Payroll and Accounts Departments. Because of the nature of these departments, it was prudent that they could have someone assist that they respected and trusted to handle confidential and sensitive information. Throughout my career as a Legal Secretary, I have worked across many areas of law including, Litigation, Insurance, Industrial Relations, Property and Commercial Projects. I have worked for senior partners and junior lawyers and have performed the following tasks on a day to day basis:  Produce quality legal documents, including court documents, correspondence, power point presentations, transcripts, preparation of briefs, including tagging and collation of documents.  Transcribing of audio tapes via dictaphone, copy typing documents and amendments, drafting basic correspondence.  Identify situations of an urgent nature and take pro-active action.  Handle incoming telephone calls in a professional manner, make telephone calls on behalf of authors.  Maintain files including day to day filing and archiving.  Organise meetings and conferences with internal and external parties.  Maintain authors' electronic diaries, book travel on behalf of authors and clients.  Enter time sheets, prepare and edit bills.  Manage end of month billing process in conjunction with authors and finance department.  Maintain client confidentiality at all times.  Taking minutes at meetings.  General administrative duties including requesting cheques, collation of outgoing mail/couriers, faxing, photocopying.  Act as a mentor for junior staff and assist them with training and up skilling.
03/2003	07/2004	McCullough Robertson	Legal Secretary / Independent Contributor	Throughout my career as a Legal Secretary, I have worked across many areas of law including, Litigation, Insurance, Industrial Relations, Property and Commercial Projects. I have worked for senior partners and junior lawyers and have performed the following tasks on a day to day basis:  Produce quality legal documents, including court documents, correspondence, power point presentations, transcripts, preparation of briefs, including tagging and collation of documents.  Transcribing of audio tapes via dictaphone, copy typing documents and amendments, drafting basic correspondence.  Identify situations of an urgent nature and take pro-active action.  Handle incoming telephone calls in a professional manner, make telephone calls on behalf of authors.  Maintain files including day to day filing and archiving.  Organise meetings and conferences with internal and external parties.  Maintain authors' electronic diaries, book travel on behalf of authors and clients.  Enter time sheets, prepare and edit bills.  Manage end of month billing process in conjunction with authors and finance department.  Maintain client confidentiality at all times.  Taking minutes at meetings.  General administrative duties including requesting cheques, collation of outgoing mail/couriers, faxing, photocopying.  Act as a mentor for junior staff and assist them with training and up skilling.
08/2001	03/2003	Blake Dawson Solicitors	Human Resources Officer / Independent Contributor
01/1999	08/2001	Shand Taylor Lawyers	Legal Secretary / Independent Contributor

Education
From	To	School	Degree	Area of Study	Description
02/2000	09/2000	Russo Institute	Other	Business (Office Admin)	I completed a Certificate III in Business (Office Administration)
01/1994	12/1998	Clayfield College	High School	Senior Certificate	I complete my Senior Certificate in the subjects, English, Mathematics, Accounting, Economics, Biology and Health and Physical Education.

Stacey Cook - "Administration/Personal Assistant/Data Entry Superstar!! - Freelance Data Entry Professional, Australia"

Administrative Support

Customer Service