Certified Professionals. Verified Work.
 
 
  • Feedback: none
Hourly Rate: $8.89
Total oDesk hours:
0
Location:
San Francisco, United States Minor Outlying Islands (GMT-08:00)
English Skills: (self-assessed)
5.0
Member Since:
March 23, 2008
Last Worked:
 
Current Assignments:
0
Total Assignments:
0
oDesk Ready:  
No
 
 
 
 
 
 
 
 

Delia F. - Administrative Assistant - Freelance Consultant, United States Minor Outlying Islands

With 18+ years of total working experience in insurance, retail and non-profit, I would like to use my expertise to provide service and support administratively.
Recent Work History & Feedback
Buyer ID From To Job Title Billed Feedback to Provider
Work History & Feedback is empty
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
English Test (Sentence Structure) 4.25 54% 03/23/2008 10 min
Office Skills Test 2.50 15% 03/23/2008 20 min
Job Category Interests

Administrative Support

Skills
Skill Experience Level Last Used Description
Customer Service 18 yrs 5.0 2008

 


I have many years of experience working with the general public face-to-face, over the phone and electronically.  I appreciate providing professional customer service that is detailed with service, patience and clarity.
Filing 15 yrs 5.0 2008 The concept of ABC is fundamental.  I have several physician's office that I do their confidential patient filing for and I take pride in that.
Internet Research 11 yrs 5.0 2008 I am an internet researcher by heart.  I have used the internet to research a multitude of project on a professional basis for CEO, Medical Directors and Sales Executives.  The impressive thing about the internet is that whatever you don't know you can find out.  

I have a customized research template that I like to use that details the question at hand,  the source of my information and the description that will provide the answer.
Microsoft Office (Word, Excel, PowerPoint) 15 yrs 4.0 2008 I have used Microsoft Word for over 14 years for letters, business plans, financial summaries and research projects.
I have used Microsoft Word intensely for 11 years producing mail merge data, financial analysis, benefit analysis, budgets, managing of client database, and logging of customer calls.
I have used Microsoft Powerpoint for over 5 years for client presentations in supporting the sales team.
Certifications
Date Earned Name Score Percentile Organization Description
No Certifications
Employment History
From To Company Title/Role Description
06/2006 02/2008 Integrated Organics Market Researcher / Independent Contributor


   

Responsibilities include visit 40 stores conducting audits for over 100 products per category within a restricted timeframe.  The territory covers from Santa Rosa to Santa Cruz and the East Bay, including Whole Foods, Wild Oats, and many independent stores. 

12/1999 01/2008 Johnson & Dugan Insurance Services Marketing Analyst / Team Lead

Responsibilities include supporting all day-to-day marketing functions for execution of both tactical and strategic marketing efforts while maintaining acceptable turnaround times.  This includes, but is not limited to: preparation of new and renewal group marketing’s including benefit comparisons and rate exhibit spreadsheets for multiple account executives, tracking and follow up on sold rates for the client, updating systems (Benefitpoint/Salesforce), management of client database and maintenance of underwriting files, provides guidance and direct supervision to administrative assistants who work on assignments. Encompassed within the tasks is to attend weekly one-on-one meetings with management intended to provide feedback, mentor expertise to individual and account information to the business and work partners, negotiate renewals on a as needed basis facilitating other account management duties.

08/2003 05/2004 Bare Escentuals Weekend Manager/Beauty Advisor / Manager

Responsibilities include advising individuals on the product using my vast knowledge of the cosmetic and skincare industry, entering sales orders, and conflict management.

10/1996 12/1999 Prudential HealthCare Executive Assistant/Office Manager to CEO / Independent Contributor

Responsibilities include provide all administrative, human resource, office management, project and computer support, interface with Senior Management (CFO, VP & MD) and other departments, arrange orientation for new hires, research on the internet, and prepare minutes.

07/1995 08/1997 Williams-Sonoma Catalog Sales Associate/Product Trainer / Team Lead

Responsibilities include answering calls, order fulfillment, trained new employees and conducted new merchandise seminars for employees to improve on their knowledge of the new products and increase their ability to sell the products.

08/1991 12/1996 Paradise Baptist Church Financial Secretary / Independent Contributor

Responsibilities include typing correspondence, heavy Xeroxing, proofreading, compiling, and filing, answering phones, using Microsoft Word and Excel for budgets, weekly/yearly bulletins, legal documents, proposals, use of basic bookkeeping skills, making informative phone calls, cook and prepare for church services, deal with inquiries and problems with the church membership.

Education
From To School Degree Area of Study Description
08/1995 05/1996 University of Phoenix Bachelors Bachelor of Arts
06/1990 07/1992 City College of San Francisco Other Business Administration
  • Project Title: Hotel Development - Palo Alto
  • Attachment: Hotel-Report.doc - 63.5KB
  • Completed: 03/23/2008
  • Category: Administrative Support > Research
  • URL: none
  • Description: My project was to provide demographics for a hotel development project in Palo Alto, California.
Hourly Assignment History
Buyer ID From To Job Title Billed Hours Hourly Rate Feedback to Provider
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID From To Job Title Billed Feedback to Provider
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
English Test (Sentence Structure) 4.25 54% 03/23/2008 10 min
Office Skills Test 2.50 15% 03/23/2008 20 min