Angela H. - "Brainbench Certified Business Writer - Web Content, Blogs and Articles - Professional Development ... Consultant, United States"

I have been providing high-quality press releases and business copywriting services since 2002. Most recently, I am developing website content for my business, Professional Development Solutions.

I spent 5 years assisting the Director of Reservations and Scheduling for a small international airline. In that capacity I was directly responsible for routing up to 14 daily international flights in and out of US customs, scheduling passenger travel arrangements and creating weekly and monthly passenger activity data reports. I have also provided schedule management services to a number of private clients.

• Successfully created and implemented new procedures for tracking and processing Travel Agency commissions payable. Created contact databases and spreadsheets for company.

• Supervised reservations office team in booking and confirming international travel arrangements, payment processing, itinerary confirmation. Directly responsible for handling customer service issues and complaint resolution. Manned a 5-line phone system.

• Responsible for daily opening and closing paperwork oversight, reconciling cash and credit card payments to daily sales sheets, and researching and verifying customer accounts and billing statements.

• Business writing for the company, including correspondence, reports and web content. 
  
  I was also responsible for scheduling and tracking inbound and outbound international passenger flights, creating passenger itineraries, and various concierge duties for our FBO.