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Last 6 mos.
All-time
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Hours:
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Assignments:
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See all Work History & Feedback
Location:
Fremont, United States (GMT-08:00)
English Skills:
(self-assessed)
5.0
Member Since:
June 25, 2009
Last Worked:
oDesk Ready:
Yes
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David Katsumoto
-
"
Business Communications Specialist -- Optimizing Your Messaging
-
Freelance
Technical Writer
,
United States
"
Permalink :
Overview
Résumé
Work History & Feedback (0)
Tests (5)
Portfolio (0)
I take pride in my work, helping my clients fine-tune their messaging and communications. Leveraging my formal training in technical communications (writing and editing) and my experience with project management, I deliver the right messaging on-time and on-budget.
My strengths include user interface documentation (user guides); stakeholder and customer communications; editing and proofreading; and business requirements.
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
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See All Tests Taken
(5 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Office Skills Test
4.60
99%
TOP 10%
06/27/2009
23 min
U.S. English Basic Skills Test
4.90
97%
TOP 10%
06/27/2009
25 min
Technical Writing Skills Certification
3.90
91%
TOP 10%
06/27/2009
27 min
English Vocabulary Test (U.S. Version)
4.60
84%
TOP 20%
08/26/2009
14 min
oDesk Readiness Test for Independent Contractors and Company Managers
07/08/2009
1 min
Job Category Interests
Writing & Translation
Technical Writing
Copywriting
Administrative Support
Data Entry
Web Research
Email Response Handling
Transcription
Skills
Skill
Experience
Level
Last Used
Description
HTML 4.0
6 yrs
4.0
2003
- Created simple, informative web pages for displaying project metrics (knowledge base tool)
- Maintained website using a CMS tool (Vignette) to update the HTML
Project Management
3 yrs
4.0
2009
http://portal.sun.com/
Project lead for internal knowledge management projects at Sun Microsystems. Gathered requirements from stakeholders, created project schedules, coordinated IT deliverables from developer teams, and monitored project through to completion.
Wiki Authoring
2 yrs
3.0
2008
Used enterprise wiki tool, Atlassian Confluence, to create project dashboards and to post instructions for using a web-based tool.
Word Processing
12 yrs
4.0
2009
Ability to create simple to complex documents using Microsoft Word 2003 and Open Office.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2002
Technical Writing and Communications [(none)]
San Jose State University
The San Jose State University Professional Development program in Technical Writing and Communications involved the completion of at least 200 hours of required coursework.
(
Note
: The San Jose State University Professional Development program was shut down in December 2007.)
Employment History
From
To
Company
Title/Role
Description
01/2006
01/2009
Sun Microsystems
Project Manager / Independent Contributor
Implemented metadata solutions and managed ongoing support for end-users.
Produced an estimated
$30K in cost savings
through managing the implementation of a personalization feature for Sun's software download portal.
Initiated and managed the cleanup of data for more than 3,000 Sun Learning Services courses, resulting in an estimated
cost savings of $19K.
Gathered and documented business requirements for a cross-organizational project for gathering customer intelligence; secured sign-off from key stakeholders.
10/2002
12/2005
Sun Microsystems
Operations Engineer / Independent Contributor
Provided operations support to project managers, including documentation support and management of stakeholder issues and requests.
Created a user guide for a new data administration tool to explain the tool features and administration process flows.
Conducted a study to investigate the standards for product names used in customer-facing web content; study resulted in improved compliance with trademark standards.
07/1999
09/2002
Sun Microsystems
Technical Writer/Editor / Independent Contributor
Served as the chief editor and administrator for a support knowledge base for the iPlanet software product line.
Implemented a metrics program for measuring the efficacy of technical support articles and estimating the number of technical support calls averted by the articles.
Created user documentation for a new knowledge base tool to serve as a tutorial for new users.
10/1997
06/1999
Inko Industrial Corporation
Technical Sales Associate / Independent Contributor
Provided support to sales and marketing managers.
Helped create sales materials, including a product brochure.
Assisted the president of the company with customer correspondence.
Helped resolve customer issues and increase sales volume.
Other Experience
Society for Technical Communications
STC Silicon Valley Chapter Officer 2009
- Currently serving as Public Relations Manager for the Silicon Valley chapter of the Society for Technical Communications (STC)
Toastmasters
Club Officer 2005-2007
- Served in different officer roles (Secretary, Vice President of Education, and President) for a corporate club
Area Governor 2007-2008
- Served as area governor for five local Toastmaster clubs
- Mentored the clubs and helped them achieve their goals
- Helped organize two area speech contests
Toastmasters Educational Achievment 2009
- Completed my Advanced Communicator Bronze award
Education
From
To
School
Degree
Area of Study
Description
05/1999
12/2002
San Jose State University Professional Development Program
Other
Technical Communications
Certificate of competency in Technical Communications
Coursework included:
Instructions and procedures
Online documentation
Copyediting
Document editing
Training modules
Usability testing
08/1993
05/1996
San Jose State University
Bachelors
General Psychology
Graduated with an overall GPA of 3.92 in General Psychology
Minored in Speech Pathology and Audiology
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Office Skills Test
4.60
99%
TOP 10%
06/27/2009
23 min
U.S. English Basic Skills Test
4.90
97%
TOP 10%
06/27/2009
25 min
Technical Writing Skills Certification
3.90
91%
TOP 10%
06/27/2009
27 min
English Vocabulary Test (U.S. Version)
4.60
84%
TOP 20%
08/26/2009
14 min
oDesk Readiness Test for Independent Contractors and Company Managers
07/08/2009
1 min
