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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
London, Canada (GMT-05:00)
English Skills:
(self-assessed)
5.0
Member Since:
August 30, 2008
Last Worked:
oDesk Ready:
Yes
Affiliated with:
PLCC
Feedback:
none
Permalink:
See All 6 PLCC Providers
Total oDesk hours:
0
Location:
London, Canada (GMT-05:00)
Member Since:
August 30, 2008
Last Worked:
October 15, 2008
Current Assignments:
0
Total Assignments:
0
Related links:
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MySQL Administrators
Dion V.
-
"
Call Center/Contact Centre/Customer Service/
-
PLCC
Project Manager
,
Canada
"
Permalink :
$16.67
/hr
Overview
Résumé
Work History & Feedback (0)
Tests (5)
Portfolio (0)
Over the last 15 years I have developed a wide range of skills, including PC troubleshooting and repair, Linux server management, call centre operations, and customer service skills; all with a strong focus on small business. Through PLCC, I am looking to work with small to medium businesses that want to grow through excellent customer service. Although PLCC itself is just over 2 years old, we have a combined experience of at least 15 years.
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
Work History & Feedback is empty
See All Tests Taken
(5 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Call Center Skills Test
4.60
99%
TOP 10%
04/02/2009
19 min
Windows XP Test
4.60
97%
TOP 10%
04/02/2009
19 min
U.S. English Basic Skills Test
4.60
87%
TOP 20%
09/08/2008
10 min
oDesk Readiness Test for Independent Contractors and Company Managers
09/02/2008
21 min
Help Desk Certification
3.40
80%
TOP 20%
04/02/2009
15 min
Job Category Interests
Writing & Translation
Technical Writing
Website Content
Blog & Article Writing
Copywriting
Creative Writing
Other - Writing & Translation
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Other - Administrative Support
Design & Multimedia
Voice Talent
Other - Design & Multimedia
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Skills
Skill
Experience
Level
Last Used
Description
Asterisk
2 yrs
2.0
2009
LAMP administration
5 yrs
2.0
2009
MySQL
5 yrs
1.0
2009
WordPress
1 yrs
1.0
2008
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
07/2007
Present
Private Label Call Centre Inc
Call Centre Manager / Manager
Full-Service Contact Centre/Web Design/Audio
06/2002
11/2005
Smaller Solutions
Sole Proprietor / Executive
Smaller Solutions provided cost-effective computer support for local small businesses. By teaching my clients about the benefits of Open Source Software, I was able to save many of them hundreds of dollars in licensing fees, yet maintain full functional software that suit their day-to-day operations.
11/2000
01/2002
MRO Software
System Administrator / Independent Contributor
As the System Administrator I was responsible for the maintenance of over 10 QA and Development Sun servers.
Duties included:
Installing and configuring software
Maintaining backups for all servers under my control
Liasing with the System Administrator of the Production system to ensure our environments matched as closely as possible to ensure proper software operation during the transitions from Development to QA to Production
Researching, sourcing, recommending, and installing new software and hardware as needed or required
06/1993
08/2000
Faxon Canada/RoweCom Canada
System Administrator / Independent Contributor
While at Faxon Canada (which was bought and sold several times during my time there, eventually ending up as RoweCom Canada at the time of my departure), I started as the evening print spool operator, responsible for printing and sorting the daily reports and maintaining the daily backups. Minor Helpdesk duties were also on the list, such as replacing print ribbons, or troubleshooting PCs and dumb terminals.
Over time I became responsible for:
Novell NetWare server (reorganizing the flat directory structure into users and department, and enacting proper permissions control, eventually upgrading from 3.x to 4.x)
Data General Unix system
General Helpdesk duties for PCs and dumb terminals for local and remote users
Preparing yearly budgetary proposals for IT
Researching, sourcing, recommending, and implementing new software and hardware
Implementing and managing Linux-based webserver
Managing backups for all servers
As part of the MIS team, one of my greatest achievements was the configuration and installation of over 20 desktop systems, replacing existing desktops or dumb terminals, within 18 hours with minimal user disruption.
Other Experience
Toastmasters
From 2002 to 2005 I was a member of a local Toastmasters club.
While a member, I participated in the Toastmasters program, earning my CTM (Competent ToastMaster) designation in just over 6 months, and then my ATM-B (Advanced ToastMaster - Bronze) about a year later. I also served two terms as the club's Vice President Education, responsible for tracking each club member's progress through the Toastmasters program, setting the agenda for each meeting to ensure as many members participated in each meeting role as often as possible, plus other duties.
Through Toastmasters I learned to overcome much of my general shyness, and to speak with more assurance in a variety of situations, from general face-to-face conversations, up to groups of dozens or hundreds of people.
Education
From
To
School
Degree
Area of Study
Description
01/1992
04/1993
Fanshawe College
Other
Computer Programming
64-week Computer Programming course (equivalent to a 2-year programme). Course topics included:
C
Pascal
Assemble
r
COBOL
RPG II & III
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Call Center Skills Test
4.60
99%
TOP 10%
04/02/2009
19 min
Windows XP Test
4.60
97%
TOP 10%
04/02/2009
19 min
U.S. English Basic Skills Test
4.60
87%
TOP 20%
09/08/2008
10 min
oDesk Readiness Test for Independent Contractors and Company Managers
09/02/2008
21 min
Help Desk Certification
3.40
80%
TOP 20%
04/02/2009
15 min
