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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(4.68)
1 feedbacks
(4.65)
3 feedbacks
Hours:
31
39
Assignments:
1
4
See all Work History & Feedback
Location:
Mandaluyong, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
July 29, 2008
Last Worked:
September 6, 2009
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Trends for
Online Assistants
Trends for
Data Entry Professionals
Alva Pao-Pei Alfonso
-
"
Chat & Email Support | SEO Writer | Proofreader | Virtual Asst
-
Freelance
Technical Writer
,
Philippines
"
Permalink :
$3.33
/hr
Overview
Résumé
Work History & Feedback (4)
Tests (6)
Portfolio (4)
I have worked for different multinational companies as a call center agent for over five years. My specialization includes hardware troubleshooting (both desktop and portable computers), software troubleshooting, Internet Service Provider support, and other products. I have also been employed as an email and chat support representative. I have also been a blogger for several years, writing articles that range from personal entries to more technical entries. I can work with minimal...
I have worked for different multinational companies as a call center agent for over five years. My specialization includes hardware troubleshooting (both desktop and portable computers), software troubleshooting, Internet Service Provider support, and other products. I have also been employed as an email and chat support representative.
I have also been a blogger for several years, writing articles that range from personal entries to more technical entries. I can work with minimal supervision and am very trustworthy and deadline-conscious.
I am currently employed as an SEO writer for a US-based lawfirm, and I'm looking for writing jobs that I can do on the side.
more
less
See All Work History & Feedback
(4 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
72726
07/2009 - Present
Legal Content Writer | Georgia Specific
$115 (31 hrs @ $3.69/hr)
Job in progress
53383
08/2008 - 12/2008
Transcribing a webinar
$11 (4.83 hrs @ $2.22/hr)
5.0 recomended!
L
Provider-to-Buyer Feedback:
No feedback given
40618
08/2008 - 08/2008
Internet Assistant/Vi
rtual Assistant required
$4 (1.83 hrs @ $2.22/hr)
3.8
L
Provider-to-Buyer Feedback:
No feedback given
16854
08/2008 - 08/2008
Writer
$3 (1.17 hrs @ $2.22/hr)
4.6
L
Provider-to-Buyer Feedback:
No feedback given
See All Tests Taken
(6 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Windows XP Test
4.25
87%
TOP 20%
07/31/2008
8 min
MS Word 2003 Test
3.50
75%
07/31/2008
19 min
U.S. English Basic Skills Test
4.40
75%
07/29/2008
7 min
Email Etiquette Certification
3.40
42%
07/31/2008
6 min
Telephone Etiquette Certification
3.40
42%
07/31/2008
7 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Technical/Article Writer
Provider
November 21, 2009
Helpdesk, customer support
Provider
November 21, 2009
personal assistant
Provider
November 21, 2009
Virtual Assistant
Provider
November 21, 2009
Web Content Copywriter
Provider
November 21, 2009
Job Category Interests
Writing & Translation
Technical Writing
Website Content
Blog & Article Writing
Copywriting
Other - Writing & Translation
Administrative Support
Data Entry
Web Research
Email Response Handling
Customer Service
Order Processing
Skills
Skill
Experience
Level
Last Used
Description
Computer Hardware Troubleshooting
5 yrs
4.0
2008
The bulk of my years of employment involves troubleshooting hardware and software issues with customers over the phone. I am very well-versed with troubleshooting computers (desktops or portables) and relaying troubleshooting steps to people who are not proficient with computers.
Internet and Software troubleshooting
5 yrs
4.0
2008
I am proficient with DSL and dial-up troubleshooting as I have been employed by different ISPs before.
Writing
12 yrs
4.0
2008
http://nonstandardized.com/lif
elog
I am well versed with technical and creative writing as that was my course back in college. We did journalistic articles as well as other kinds of articles. I keep a few blogs online too.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
08/2008
Present
Westco Inc
Web Content Writer / Independent Contributor
Provide web content for a US-based law firm.
01/2008
05/2008
Digital Media Exchange
Game Master / Independent Contributor
Provides game support for a client in the US. Organizes games and events for children in the online world of that particular game. Tests games for the client.
02/2007
04/2007
Gamepal
Chat and Email support / Independent Contributor
I help customers who want to follow up on their orders through chat and email support. The company provides game currencies and other services for online gamers. My responsibility was to follow up on backlogged orders, verify new orders, and answer email inquiries. The company closed down so all the employees were laid off from their jobs.
01/2006
01/2007
Siemens Business Services, Inc.
Technical Solutions Specialist / Independent Contributor
Provide technical support on notebook and portable computers for customers from Canada, Europe, and Asia.
11/2005
01/2006
Metrobank Card Corporation
Customer Service Rep / Independent Contributor
Assist customers in their inquiries about their accounts, follow up card applications, delivery, renewals.
07/2004
11/2004
Convergys
Tier 2 Technical Support Rep / Independent Contributor
Tier2 support responsibilities include handling Technical escalation calls. Those are calls that Tier 1 agents cannot handle, or those that require advanced troubleshooting. We also schedule truck rolls or repairs for customers.
09/2003
03/2004
eTelecare
Technical Support Rep / Independent Contributor
Troubleshoot hardware and software issues with customers from the United States. Help them get their computer up and running again through giving instructions on how to diagnose the issue and solve it over the phone. Sometimes we also dispatch parts to the customer if it is needed, and is covered under warranty.
02/2002
09/2003
American Center for the Examinees
TOEFL Lecturer / Independent Contributor
My job in this company is to help nurses, professionals, and students who want to study and work abroad to pass the TOEFL (Test of English as a Foreign Language).
Other Experience
Basic HTML and CSS
I have background in basic HTML and CSS editing, both through WYSIWYG software and just plain notepad or other HTML editing software.
Education
From
To
School
Degree
Area of Study
Description
06/1996
10/2001
University of the Philippines, Diliman
Bachelors
BA Creative Writing
06/1992
03/1996
Christian Academy of Manila
High School
High School
06/1989
03/1992
Hope Christian Highschool
Other
Elementary
Project Title:
Photoblog
Attachment:
none
Completed:
11/13/2008
Category:
Writing & Translation > Blog & Article Writing
URL:
http://mymanila.pao-alfonso.info
Description:
none
Project Title:
Vegan and Lovin' It
Attachment:
none
Completed:
07/01/2008
Category:
Writing & Translation > Blog & Article Writing
URL:
http://thepinayvegan.wordpress.com/
Description:
This is my vegan blog which contains articles about veganism and some vegan recipes.
Project Title:
Wired
Attachment:
none
Completed:
01/01/2007
Category:
Writing & Translation > Blog & Article Writing
URL:
http://nonstandardized.com/i
Description:
This is my tech blog, Wired. It contains entries about gadgets and other web finds. Most articles are about Windows-based pocket pc softwares.
Project Title:
Lifelog
Attachment:
none
Completed:
05/01/2004
Category:
Writing & Translation > Blog & Article Writing
URL:
http://nonstandardized.com/lifelog
Description:
This is the blog that I maintain as a personal online journal. I also sometimes post website and software reviews here.
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
72726
07/2009 - Present
Legal Content Writer | Georgia Specific
$115 (31 hrs @ $3.69/hr)
Job in progress
53383
08/2008 - 12/2008
Transcribing a webinar
$11 (4.83 hrs @ $2.22/hr)
5.0 recomended!
L
Provider-to-Buyer Feedback:
No feedback given
40618
08/2008 - 08/2008
Internet Assistant/Virtual Assistant required
$4 (1.83 hrs @ $2.22/hr)
3.8
L
Provider-to-Buyer Feedback:
No feedback given
16854
08/2008 - 08/2008
Writer
$3 (1.17 hrs @ $2.22/hr)
4.6
L
Provider-to-Buyer Feedback:
No feedback given
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Windows XP Test
4.25
87%
TOP 20%
07/31/2008
8 min
MS Word 2003 Test
3.50
75%
07/31/2008
19 min
U.S. English Basic Skills Test
4.40
75%
07/29/2008
7 min
Email Etiquette Certification
3.40
42%
07/31/2008
6 min
Telephone Etiquette Certification
3.40
42%
07/31/2008
7 min
oDesk Readiness Test for Independent Contractors and Company Managers
07/29/2008
25 min
