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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Welland, Canada (GMT-05:00)
English Skills:
(self-assessed)
5.0
Member Since:
August 16, 2009
Last Worked:
oDesk Ready:
Yes
Affiliated with:
Secret Squirrel Services ...
Feedback:
none
Permalink:
See All 4 Secret Squirrel Services ... Providers
Total oDesk hours:
0
Location:
Welland, Canada (GMT-05:00)
Member Since:
August 17, 2009
Last Worked:
October 19, 2009
Current Assignments:
0
Total Assignments:
0
James Stewart
-
"
Comp E-U Spt Spc; Network Spt Spc; Sys Admin; Trainer; Web Admin/Dev
-
Secret Squirrel Services ...
System / Database Administrator
,
Canada
"
Permalink :
$16.17
/hr
Overview
Résumé
Work History & Feedback (0)
Tests (3)
Portfolio (26)
Technical expertise is important, but equal in significance is the presentment to the customer. The way you act, explain what the issues at hand are, and confidence (not arrogance - there's a difference) in which you remedy the situation is a direct reflection on the company itself.
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
Work History & Feedback is empty
See All Tests Taken
(3 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
08/27/2009
17 min
U.S. English Basic Skills Test
4.25
68%
08/23/2009
21 min
oDesk Readiness Test for Independent Contractors and Company Managers
08/16/2009
1 min
Job Category Interests
Web Development
Web Design
Web Programming
Ecommerce
UI Design
Website QA
Website Project Management
Other - Web Development
Networking & Information Systems
Network Administration
Server Administration
Writing & Translation
Technical Writing
Website Content
Administrative Support
Data Entry
Web Research
Email Response Handling
Design & Multimedia
3D Modeling & CAD
Presentations
Customer Service
Technical support
Phone Support
Business Services
Payment Processing
Project Management
Recruiting
Skills
Skill
Experience
Level
Last Used
Description
Core Competencies
12 yrs
4.0
2009
Business Writing; Client/Server Concepts; Computer Fundamentals (Windows), Computer Technical Support; Customer Assistance; Customer Requirements Analysis; English Vocabulary; Information Technology Terminology; Internet Concepts; Interviewing and Hiring Concepts; Listening Skills; Managing People; MySQL Administration; Network Technical Support; Networking Concepts; Presentation Skills; Programming Concepts; Project Management; Sexual Harassment Awareness; Software Testing; Spelling; TCP/IP Administration; Technical Help Desk; Technical Writing; Telephone Etiquette; Training Delivery and Evaluation; Training Development; Typing Speed & Accuracy; Web Design Concepts; Web Development Concepts; Web Server Administration; Written English
Languages
9 yrs
4.0
2009
Basic, CGI Scripting, CSS, HTML, JavaScript, Perl, and PHP
Networking
9 yrs
4.0
2009
CAN, DHCP, Ethernet, LAN, PAN, PGP, PSK, SSH, TCP/IP, Telnet, VPN, WEP, Wi-Fi, WLAN, WPA
Platforms
15 yrs
4.0
2009
Basic Windows operating systems from 95 on, Linux (CentOS, openSUSE, Red Hat)
Software
12 yrs
4.0
2009
Adobe Acrobat, Adobe Creative Suite (Dreamweaver, Fireworks, Flash, Photoshop), Airsnort, Checkpoint Firewall, Corel Draw, Corel WordPerfect, CowPatty, Kismet, LAN Manager, Lotus Notes, McAfee/Norton/Symantec Virus Protection Utilities, Microsoft FrontPage, Microsoft Internet Explorer, Microsoft Office System (Excel, Outlook, PowerPoint, Word), Mozilla Firefox, NetStumbler, Norton Firewall and Ghost, Notepad++, Opera, PuTTY, Wireshark (formerly Ethereal)
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
Computer Fundamentals (Win XP)
4.51
98%
Brainbench
—
Employment History
From
To
Company
Title/Role
Description
01/2009
Present
Secret Squirrel Services
Ops. Mgr. / Executive
01/2008
01/2009
Valcom Consulting Group
Help Desk Spc., Network Spt. Spc., Ops. Spt. Spc., Sys. Administrator / Team...
Performed a variety of network incident and problem analysis; monitored tasks and network management systems and responded appropriately to user requests, incidents, and problems. Performed initial incident and problem analysis and triage, and assign the incident or problem to other technical resources for resolution when appropriate. Maintained liaison with end users and technical resources to communicate the status of incident and problem resolution to the end users; log and track requests for assistance. Provided advice and technical guidance to end users and technical resources as the situation warranted. Maintained records of incidents and problems reported against a system and their resolution. Liaised with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and/or changes to IM/IT resources or configuration prior to their execution.
Coordinated installation, operation, maintenance, resolution of hardware and software incidents and problems, monitoring of network traffic, capacity planning and system backup for a Local Area Network/Metropolitan Area Network. Maintained interface with vendor representatives and other computing resources to resolve networking hardware and software incidents and problems. Installed or coordinated installation of network hardware, software for use with personal computers and mainframe/personal computer interaction, and network upgrades according to vendor instructions. Configured equipment with assistance from vendor or other computing resources. Maintained accurate records and logs of users, equipment serial numbers, service records, maintenance agreements, warranties, wiring schemes and network incidents, problems and solutions.
Maintained user access and IT security practices and policies enforced by the department. Repaired, upgraded, installed, troubleshot, maintained desktop computer equipment and all peripherals. Troubleshot networked backbone and determined root cause of hardware- and network-type issues. Provided preventative maintenance of desktop computer equipment and all peripherals. Maintained records of incidents and problems reported against a system and their resolution.
Installed, monitored, upgraded and maintained operating systems. Installed, monitored, upgraded and maintained hardware and software. Applied problem-solving skills to troubleshoot and resolve technical incidents and problems. Ensured timely and reliable system administration procedures, such as backup and/or recovery. Analyzed system performance and recommended improvements. Provided advice and technical guidance to end users and technical resources as the situation warranted. Performed/provided installation, configuration, maintenance and troubleshooting services in support of server communication architecture, server to workstation, and hardware/software, peripherals and related equipment. Maintained records of incidents and problems reported against a system and their resolution.
01/2007
01/2008
Sitel
Tech. Spt. Spc. (Lvl. 3 Spt., Mentor, Rsrc. Desk, Sr. Tech, Tech. Wrtr.,...
Addressed, diagnosed, and troubleshot end-user issues, including problems with networks, printers, scanners, and software. Trained employees on new equipment and programs. Dealt with the public by telephone. Examined pertinent information to determine the accuracy of customer complaints and responsibility for errors. Notified customers and appropriate personnel of findings and recommendations. Completed records and prepared reports.
Validated and verified system requirements and identified and reported defects. Wrote test plans, test cases, and test reports and evaluations.
Created, tailored, and provided training and development programs and materials. Conveyed the requisite knowledge to trainees. Conferred with managers, customer representatives, and other entities to determine technical training needs, including program goals and objectives; scheduling, location, and equipment; and trainee recruitment and skills evaluation. Maintained records and wrote reports to monitor and evaluate technical training activities and program effectiveness. Supervised, monitored, and evaluated other technical instructors.
Wrote technical materials such as maintenance instructions. Gathered information by studying product plans, drawings, specifications, and samples to become familiar with product technologies, uses, operation, and maintenance. Organized materials that had been gathered and completed the writing assignment according to set standards regarding clarity, conciseness, format, order, style, and terminology. Selected and created charts, diagrams, drawings, photographs, and sketches to illustrate material. Reviewed published materials and recommended revisions in content, format, and scope.
01/2002
01/2006
RMH Teleservices
Tech. Spt. Mgr. (Lvl. 3 Spt., Mgr., Mentor) / Manager
Addressed, diagnosed, and troubleshot end-user issues, including problems with modems, networks, routers, and software. Trained employees on new equipment and programs. Dealt with the public by telephone. Examined pertinent information to determine the accuracy of customer complaints and responsibility for errors. Notified customers and appropriate personnel of findings and recommendations. Completed records and prepared reports.
Oversaw and coordinated the activities of workers. Planned and established work/project schedules; addressed and resolved worker problems; and hired, trained, and evaluated personnel. Prepared reports for management coordinated operations with other groups within the company; and developed methods and procedures to increase productivity.
01/2000
01/2001
Kamputers
Fld. Svs. Tech. / Independent Contributor
01/1994
01/1999
Canadian Forces
Infantryman (INFMN - 031) / Team Lead
01/1999
01/1999
Canadian Forces
Avn. Systems Tech. (AVN TECH - 514) / Independent Contributor
Other Experience
Brainbench Personality Assesment [22 Aug 2009]
Trait &
nbsp; |<--|---|---|---- Range ----|---|---|--->| &nb
sp; Trait
Introverted
|..........................X..
...........| Extraverted
Candid
&
nbsp; |..........................X..
...........| Considerate
Impulsive &nb
sp; &nbs
p; |..X..........................
...........| Cautious
Excitable &nb
sp; &nbs
p; |..........................X..
...........| Relaxed
Practical &nb
sp; &nbs
p; |..........X..................
...........| Imaginative
Concrete &nbs
p;  
; |..........................X..
...........| Abstract
&
nbsp; &n
bsp; |<--|---|---|---- Range ----|---|---|--->|
Your Social Boldness: Introverted VS Extraverted
You are moderately extraverted. In general, you enjoy being
with people and people enjoy being with you. You are full
of energy and have a positive outlook on life. At parties,
people tend to gravitate towards you, but in the rare event
that they don't, you are not afraid to start a conversation
with others. You may not go out of your way to find an
audience, but public speaking is not something you shy away
from. You feel comfortable in taking a leadership role, and
can be assertive in the right situations. Your warm nature
endears people to you, but if someone does have a negative
comment for you, then you can usually put it in the proper
perspective and not let it bother you. You genuinely enjoy
having fun. You seek excitement, and sometimes you are
known to add a little thrill to your life.
Your Agreeableness: Candid VS Considerate
You are moderately considerate. You are an agreeable
person. This means that you are well liked and people
really enjoy your company. And why wouldn't they? People
can sense that you are taking a genuine interest in them
and this makes them feel special and as a result, they have
high regards for you. With your altruistic personality, you
get a lot of practice at making people feel special. In
fact, you feel great joy when you help others. Another nice
feature you possess is your ability to cooperate. Not
everyone can do this, so it is very important in a meeting
or social situation to have someone like you present in
order to maintain a harmonious situation. This comes from
your tendency to want equality and fairness. In dealing
with others, you prefer not to manipulate people instead
you tend to be open and sincere. This makes you a popular
and well-respected individual.
Your Self-Control: Impulsive VS Cautious
You are very impulsive. You are an independent thinker. You
do not need a book of rules to tell you how to behave - you
know inside what is right and what is wrong and you act
accordingly. You are able to live life spontaneously,
because you are able to make decisions without endless
deliberation. In fact, when you and another person are
making a decision, you are able to reach a solution fairly
quickly while the other person has to cautiously plan every
step. Eventually, they will agree with you, which is
frustrating when your first impulse is usually the correct
one in the decision-making process. You tend to be a little
more casual, and you do not feel out of sorts when your
home or office is not perfectly neat. In general, your life
is pleasurable - you know how to have fun and will never be
accused of being staid or stuffy.
Your Anxiety Level: Excitable VS Relaxed
You are moderately relaxed. You do not dwell on how others
think of you. You are confident and poised in social
situations, you do not think that everyone is staring at
you and dwelling on your imperfections. You are able to
stay focused in pressure-filled circumstances, and you are
especially good at thinking clearly in stressful
situations. You rarely get angry. If you do, it passes
quickly and you are able to move forward without feeling
negative emotions. In general, you are easy-going,
confident, and secure. This is especially helpful in
frustrating situations where others are not as tranquil.
You have no problem coping with stress. You may feel the
stress, but you deal with it very well. You tend to not be
a jealous person, which makes you very easy to deal with at
work and in personal relationships. People can count on you
not to be emotionally irrational.
Your Openness to Change: Practical VS Imaginative
You are moderately practical. You tend to be more
comfortable when your daily activities are familiar and
unchanging, rather than constantly in a state of flux. You
prefer to deal with facts and not ideas. You prefer to be
more practical and pragmatic, but you are able to be
creative when the situation calls for it. You prefer the
conversation or situation to be more straightforward.
Emotionally, you are more conservative and tend not to
express your feelings openly. You have a proper demeanor,
which summons respect from those around you.
The way you Think/Reason: Concrete VS Abstract
You are moderately abstract in your thinking. Your
cognitive style tends to produce a facility for thinking in
symbols and abstractions far removed from actual
experiences. This symbolic cognition may take the form of
mathematical, logical, or geometric thinking, artistic and
metaphorical use of language, music composition or
performance, or one of the many visual or performing arts.
You tend to be intellectually curious, cultured,
appreciative of art, and sensitive to beauty and have the
uncanny abilities to distinguish imaginative, creative
people from down-to-earth, conventional people.
INTERPRETATION NOTES
(1) The report sent to your computer screen upon the
completion of this assessment is only a temporary web page.
When you exit your web browser you will not be able to
return to this URL to re-access your report. A copy of the
report is emailed directly to you when you complete the
assessment.
(2) Personality traits describe, relative to other people,
the frequency or intensity of a person's feelings,
thoughts, or behaviors. Possession of a trait is therefore
a matter of degree. We might describe two individuals as
extraverts, but still see one as more extraverted than the
other. This report uses expressions such as "extravert" or
"high in extraversion" to describe someone who is likely to
be seen by others as relatively extraverted.
(3) Please keep in mind that scores on a personality
assessment are neither good nor bad. As with any
personality inventory, scores and descriptions can only
approximate an individual's actual personality. Questions
about the accuracy of your results are best resolved by
reviewing and discussing your report with people who know
you well.
Education
From
To
School
Degree
Area of Study
Description
01/2004
01/2005
Confederation College
Diploma
Avn. - Flight Mgmt.
01/1994
01/1994
NRI School of Electronics
Diploma
Microcomputers and Microprocessors
[+] enlarge
Project Title:
Tyranny of Hope by Pamela Borawski
Attachment:
none
Completed:
08/27/2009
Category:
Design & Multimedia > Illustration
URL:
http://go.ssquirrels.ca/PB-ToH
Description:
ISBN: 978-0-578-03689-2
Printed: 106 pages, 7.44" x 9.68", perfect binding, b&w interior ink
Download: 1 documents, 23468 KB
My piece entitled "Help" is featured on page 23; illustrating "Echoes of Pain" and "Mom Opens the Door".
This is a collection of emotional poetry that is my autobiography of a dark and desperate time in my life. Hitting rock bottom hurts, not only physically but emotionally, mentally and spiritually. Hope bears down on us in our bleakest of hours, then flutters away. Included are poems about lost hope, pain, sorrow, empty religion, death, regret and many other themes. The poems are accompanied by artwork from various artists to illustrate the themes.
Project Title:
Innominate
Attachment:
none
Completed:
06/28/2009
Category:
Design & Multimedia > Audio Production
URL:
http://go.ssquirrels.ca/RT-Innominate
Description:
Format: MP3
Genre: Club-House
Length: 00:00:29
This is a ringtone.
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Project Title:
The OverFiend
Attachment:
none
Completed:
11/09/2008
Category:
Web Development > Website Project Management
URL:
http://overfiend.ca
Description:
Web site for the band, The OverFiend. E-mail accounts available @overfiend.ca are full Windows Live passports. They can be used throughout the entire Window Live network.
E-mail (Sign Up) -
http://new.mail.overfiend.ca
E-mail (Web Mail) -
http://mail.overfiend.ca
Project Title:
6 Degrees
Attachment:
none
Completed:
10/15/2008
Category:
Web Development > Web Design
URL:
http://six-degrees.ca
Description:
Web site for the social network, 6 Degress. E-mail accounts available @six-degrees.ca are full Windows Live passports. They can be used throughout the entire Window Live network.
E-mail (Sign Up) -
http://new.mail.six-degrees.ca
E-mail (Web Mail) -
http://mail.six-degrees.ca
[+] enlarge
Project Title:
Heavy Artillery Sound Crew
Attachment:
none
Completed:
01/16/2008
Category:
Web Development > Web Design
URL:
http://www.heavyartillerysc.com
Description:
Cost: $3875(CAD); ~$3510(USD)
Type of Web Site: Full Flash (Low & High Bandwidth)
Bakskratch and Tek 9 are two DJs dedicated to the turntablist artform; specializing in hip-hop, R'n'B, reggae, house/dance, ol'school, and top 40 music. In collaboration, they have formed the ultimate DJ crew, Heavy Artillery SC.
[+] enlarge
Project Title:
Innominate
Attachment:
none
Completed:
12/27/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/22285
Description:
none
[+] enlarge
Project Title:
Psychoactive
Attachment:
none
Completed:
12/21/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/22003
Description:
none
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Project Title:
Tranquility
Attachment:
none
Completed:
12/15/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21770
Description:
none
[+] enlarge
Project Title:
Matrixicity
Attachment:
none
Completed:
12/14/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21747
Description:
none
[+] enlarge
Project Title:
Looking Within
Attachment:
none
Completed:
12/13/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21616
Description:
none
[+] enlarge
Project Title:
Light at the End
Attachment:
none
Completed:
12/12/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21759
Description:
none
[+] enlarge
Project Title:
Orographics
Attachment:
none
Completed:
12/07/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21984
Description:
Orographic clouds are clouds that develop in response to the forced lifting of air by the earth's topography (mountains for example).
When air is confronted by a mountain, it's lifted up and over the mountain, cooling as it rises. If the air cools to its saturation point, the water vapor condenses and a cloud forms. These types of clouds are called "orographic clouds", which develop in response to lifting forced by the topography of the earth.
[+] enlarge
Project Title:
White Moose
Attachment:
none
Completed:
12/06/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21493
Description:
This is one of three entries into the Thunder Bay Art Gallery Regional Juried Art Exhibition 2004.
[+] enlarge
Project Title:
Help
Attachment:
none
Completed:
12/04/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21887
Description:
none
[+] enlarge
Project Title:
Martian Dunes
Attachment:
none
Completed:
12/01/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21766
Description:
none
[+] enlarge
Project Title:
Sonic
Attachment:
none
Completed:
11/27/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21755
Description:
none
[+] enlarge
Project Title:
Trippin
Attachment:
none
Completed:
11/24/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21977
Description:
none
[+] enlarge
Project Title:
Castle Cover
Attachment:
none
Completed:
11/23/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21970
Description:
A castle in Berkeley, Gloucestershire, England.
[+] enlarge
Project Title:
Orange UFO
Attachment:
none
Completed:
11/22/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21748
Description:
I was reading about various UFO encounters at the National UFO Reporting Center's Web site one night when I was inspired by one account in particular which read as follows..
Occurred : 2/26/2000 06:29 (Entered as : 02/26/00 06:29)
Reported: 2/26/2000 06:19
Posted: 3/21/2003
Location: Tonawanda, NY
Shape: Egg
Duration:1 minute
Orange egg shaped object traveling upward at 3 rates of speed and breaking the atmosphere or disintegrating-followed by a black triangular craft.
I was at work at the Goodyear/Dunlop Tire corporation plant on D crew (night shift) in the process of training another employee on my job. Around 6:27am I went outside for a cigarette break leaving my fellow associate to run the machine alone. After a few drags something caught the corner of my eye. I immediately looked up at it to see it was an orange egg shaped object with a bright white glow around it travelling on an upwardward diagonal course at a steady fast rate of speed with a bright white tail or trail of sparks behind it. Then within milliseconds it accellerated 2 to 3 times faster and then accellerated about 5 times faster than that and dissapeared with a small cascade of the white light from behind it either breaking the atmosphere or disintegrating. Puzzled I took a few more drags of my cigarette coaming the sky with my eyes then looked to my far right (which would be the direction where the egg would end up had it warped or jumped) and I saw a black triangular shaped shadow of an object about cloud level or slightly above fly at a very fast rate of speed in the same direction as the egg. The black triangular craft flew out of site as it was obscured by the warehouse part of the plant. Niether object made any noise. I immediately told my foreman of the incedent and he had a compass on hand. There was a magnetic disturbance at first as his compass read approximately 90 degrees off (the general direction both objects had travelled.) After my shift was over at 7:00am He came outside with me to the exact location I was standing to figure out the location of such crafts in the sky. His compass seemed to work properly then and we came to these conclusions. I was facing 330 degrees. The first egg shaped object travelled approximately 30 degrees North by NorthEast. The second dark triangular craft flew in the same 30 degrees NNE from the east.
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Project Title:
Elias
Attachment:
none
Completed:
11/21/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21854
Description:
none
[+] enlarge
Project Title:
Tiger Relaxed
Attachment:
none
Completed:
11/18/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21988
Description:
none
[+] enlarge
Project Title:
Wolf
Attachment:
none
Completed:
11/17/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21980
Description:
none
[+] enlarge
Project Title:
Manifestation
Attachment:
none
Completed:
11/16/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21520
Description:
A ghostly appearing figure.. Something existing in perception only.. The appearance of a ghostlike figure.
[+] enlarge
Project Title:
Atomic Pulse
Attachment:
none
Completed:
11/15/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21767
Description:
none
[+] enlarge
Project Title:
Bald Eagle
Attachment:
none
Completed:
11/11/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/22012
Description:
none
[+] enlarge
Project Title:
Arwen
Attachment:
none
Completed:
10/28/2003
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
http://www.deviantart.com/print/21846
Description:
none
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
08/27/2009
17 min
U.S. English Basic Skills Test
4.25
68%
08/23/2009
21 min
oDesk Readiness Test for Independent Contractors and Company Managers
08/16/2009
1 min