Ravi Mann - "Creative Peppers | adding spice on web! - Creative Peppers Project Manager, India"

Preparing detialed scope of work for any given project in any technology.
Providing work flows along with use-case descriptions
Providing with detailed Functional Specifictions of the system for the development team to better understand the project requirement, which helps in easy excution of any given project.

Customizing WordPress
Providing with addition of various add-ons
Customizing code
Design changes
Implementation of new design
Google maps integration

Net Solutions is an India based company that provides offshore software development and web design solutions to clients around the globe. The strategic offshore location and proven experience of the company allows them to provide with the best in services and outsourcing for Web design, E-Commerce, e-learning applications, Multimedia Presentations and Custom Internet application development needs. The main technologies used to build websites and applications are PHP, ASP/ASP.NET, J2EE, FlashMX, ColdFusion MX etc

Responsibilities included:

• Responsible for making to RFP’s (Response for Proposals) & SOW (Statement of work).
• Responsible for analyzing the incoming new business work.
• Responsible for post sales analysis involving wire frames & use cases.
• Responsible for coordinating with QA team for test cases.
• Responsible for being in constant touch with the clients, getting the updates for the projects and in return updating the Project Managers and respective team members.
• Responsible for R&D involved in new projects and new technologies.

Projects:

• Brain Bend: http://www.brainbend.com/
• Our Wedding Day: http://www.ourweddingday.com/
• World Trade Center: http://www.worldtradecenter.com/
• My Mobile Auction: http://www.mymobileauction.co.uk/
• Kids Bridge: http://www.kidbridgeclub.com/
• Mingle Now: http://www.minglenow.com/

Joined company as Team Leader, was promoted as Operations Manager in month of June 2005.
Thereafter I was also appointed as Project Manager for sister concern Stellar Computers which is a software division. Sedna is one of the upcoming call centres emerging in the region. I was basically responsible for Operations & Recruitments. I was also responsible for looking after the IT in the centre. Here I gained practical knowledge about TDMA, MUX, LAN, Parsec Technologies etc. used in the call centre industry. I also maintained local intranet and company website as well.
Responsibilities included:

• Responsible all the basic Operations for all the shifts – Australian, UK or US.
• Responsible for managing & analyzing various needs of software projects.
• Responsible for recruitments & employee satisfaction & maintaining MIS reports.
• Responsible for being in constant touch with the clients, getting the updates for the campaign and to work for revenue maximization as well.
• Responsible for maintaining local intranet site. The idea of intranet was introduced by me which turned to be very effective medium for communication for the centre.
• Responsible for sending the respective campaign reports to clients.
• Responsible for any technical work involved in centre at any point of time.
• Responsible for maintenance of company website (www.sednainfo.com), software testing and local advertisements.

e3R Info Systems is one the first and biggest International call centre in this region for outbound processes. I have worked on campaigns like Orange (UK), T-mobile (UK), Three (UK and Australia) etc. I was responsible for Quality check & Quality control of the calls. I was also responsible to generate shift reports and send it to the concerned persons.     
Responsibilities included:

• Responsible for Quality check and maintain the quality of the calls.
• Responsible for providing floor support.
• Responsible for generating the shift reports.

Convergys India Services Pvt Limited is one of the largest global call centers, headquarters in Cincinnati, Ohio. It offers Customer care support and Technical support to various companies throughout the world. I was working for SBC Yahoo! Technical support (DSL broadband connections). I was also adjudged the best agent on the floor for ‘First Call Resolution’ provided to customers
Responsibilities included:

• Responsible for providing Technical support to customers in U.S. for DSL broadband connections.
• Responsible for listening and understanding customers’ problem, then providing them with appropriate solution.
• Responsible for satisfying the customer about the technical support given.
• Responsible for customer care.
• Responsible for solving the problem in given time.
• Responsible for providing the technical floor support to other agents.