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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
none
(3.03)
2 feedbacks
Hours:
0
29
Assignments:
0
2
See all Work History & Feedback
Location:
Tatum, United States (GMT-06:00)
English Skills:
(self-assessed)
5.0
Member Since:
March 3, 2008
Last Worked:
July 13, 2008
oDesk Ready:
Yes
Related links:
Trends for
Data Entry
Heather W.
-
"
Creative/ Technical Writer with Extensive Web and Graphic Design Exper
-
Freelance
Consultant
,
United States
"
Permalink :
$27.78
/hr
Overview
Résumé
Work History & Feedback (2)
Tests (3)
Portfolio (0)
I have been a professional technical writer and editor since 1997 when I had my first IT related book published. Since then I have published 11 more Internet and technology related titles covering the gamut from browser technology to XML, from Dreamweaver to Linux Applications. have worked as either a part or full time freelance technical writer for over 12 years covering every topic under the sun, from articles entitled "How to Back Up A Truck" to sales and marketing documentation for HP. I...
I have been a professional technical writer and editor since 1997 when I had my first IT related book published. Since then I have published 11 more Internet and technology related titles covering the gamut from browser technology to XML, from Dreamweaver to Linux Applications. have worked as either a part or full time freelance technical writer for over 12 years covering every topic under the sun, from articles entitled "How to Back Up A Truck" to sales and marketing documentation for HP. I have been involved in Internet related software development for 14 years, and have run my own web development and contract writing firm in both north eastern Oregon, and east Texas.
My skills as a web developer include PHP, XML,XHTML, Web 2.0, CSS and JavaScript development. I am proficient in Adobe Photoshop and Illustrator, and do the majority of my site development in Dreamweaver to create database driven PHP sites or through CMS applications such as Joomla and Drupal.
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See All Work History & Feedback
(2 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
29082
03/2008 - 07/2008
NetObjects Fusion Expert
$579 (21 hrs @ $27.78/hr)
2.7
L
Provider-to-Buyer Feedback:
No feedback given
19074
03/2008 - 04/2008
Copy Writing/SEO
$218 (7.83 hrs @ $27.78/hr)
3.9
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(3 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
HTML 4.01 Test
4.40
97%
TOP 10%
03/07/2008
31 min
U.S. English Basic Skills Test
4.60
87%
TOP 20%
03/05/2008
13 min
Email Etiquette Certification
3.40
43%
03/17/2008
18 min
Job Category Interests
Web Development
Web Design
Web Programming
Web Applications
Ecommerce
Streaming Media
User Interface Design
Marketing (SEO/SEM)
Website QA
Website Project Management
Other - Web Development
Writing
Technical Writing
Website Content
Business Plans
Blog / Article Writing
Copywriting / Editing
Other - Writing
Administrative Support
Data Entry
Research
Email Response Handling
Online Order Processing
Graphic Arts & Design
Graphic Design
Logo Design
Illustration
Print Design
Other - Graphic Arts & Design
Skills
Skill
Experience
Level
Last Used
Description
Scripting Languages
5 yrs
3.0
2008
Scripting Languages:
(Years of use, and last use date vary with each of these languages)
Visual Basic
XHTML
XML/Schemas/DTDs
/XSLTÂ Â Â
SQL
JavaScript Â
      Â
PHP
ColdFusion        Â
CGI/Perl
DHTMLÂ Â Â Â Â Â Â Â Â Â Â Â
CSS
Software Used
15 yrs
4.0
2008
Software Used:
Microsoft Office 97, 2000, 2002, XP, 2007 (Word, Excel, Access, PowerPoint, Publisher, Outlook)
Database Software (FileMaker Pro, MySQL, MSQL, ORACLE)
Accounting Software (PeachTree Accounting, Quickbooks Pro, Quicken, Microsoft Money)
Graphics Software (Corel Draw, Macromedia Fireworks, Adobe Photoshop and Illustrator, Paint Shop Pro, MS Visio, RoboDemo, Camtasia Studio)
Desktop Publishing (Adobe Framemaker, Adobe Pagemaker, Adobe Acrobat, InDesign)
Communications/Inte
rnet Software (All Web browsers, Outlook, FTP, Telnet, Fax software, Microsoft Project, etc)
Network Software (TCP/IP, Novel Networks, Windows Networks)
Web Design (Macromedia Dreamweaver, NetObjects Fusion, Microsoft FrontPage, Homesite, HotDog Pro, + many others)
Operating Systems (Windows 95/98/2000/NT/ME/XP,Vista, Unix/Linux, Macintosh OS)
Technical Writing
11 yrs
5.0
2008
http://www.amazon.com/s/ref=nb
_ss_gw/102-8652427-5734544?url=
search-alias%3Dstripbooks&f
ield-keywords=Heather+Williamso
n&x=0&y=0
Write and/or edit nationally published documentation discussing a variety of topics ranging from on-line service providers, such as CompuServe and America Online, to installing and using a variety of Internet software and programming for the Internet.
Book Contributions include:
   * Special Edition Using the Internet with Windows 95, published by QUE (1996)
   * Special Edition Using Netscape 3, published by QUE (1996)
   * XML Bible by Elliotte Rusty Harold, published by IDG Books / Hungryminds (1999)
   * Dreamweaver Savvy by Christian Crumlish, to be published by Sybex (2002)
Original Titles
   * Internet Explorer 4 6-in-1, published by QUE (1997)
   * HTML Master Reference, published by IDG Books / Hungryminds (1999)
   * Applixware Office for Linux, published by IDG Books / Hungryminds (2000).
   * Developing Dynamic Cross Browser HTML, published by Apress (2001)
   * XML: The Complete Reference, published by Osborne-McGraw/Hill (2001)
   * SMIL for Dummies, published by IDG Books / Hungryminds (2001)
   * Dreamweaver in a Nutshell, published by O'Reilly (2001)
   * XML From A to Z: published by Redmond Press (2001)
   * Dreamweaver From A to Z published by Redmond Press (2001)
   * Front Page From A to Z published by Redmond Press (2001)
Editing Projects
   * XML Bible by Elliotte Rusty Harold, published by IDG Books /Hungryminds (1999)
   * XML Blueprints published by IDG Books / Hungryminds (2000)
   * XHTML Complete, to be published by Sybex (2001)
Magazine/Ezine Articles
   * Site Management with Dreamweaver 3 (Pinnacle - Macromedia User Journal - Feb 2000 Cover)
   * Multimedia Navigation Systems with Dreamweaver 3 (Pinnacle - Macromedia User Journal - May 2000 Cover)
   * Dreamweaver Power Combinations (O'Reilly and Assoc., web article, December 2001)
   * Developed (Jan 1997 to Nov. 1997) material for weekly updates to QUE’s (a Macmillan imprint) Netscape Reference Web site. This material includes product reviews, user interviews, product introductions, feature introductions and explanations, and common questions with answers. This site was located at:
http://www.mcp.com/que/et/nets
cape
.
Web design
14 yrs
5.0
2008
HTML:Â 14 years
PHP: 7 years
CFML: 2 years (part time)
JavaScript: 12 years
XHTML: 6 years
DHTML: 12 years
XML: 6 years
Using these skills, in addition to others, I have created over 60 Web sites for a variety of companies and corporations. My time was primarily spent working on merging existing systems, creating new front ends for old systems, and managing a team of up to 15 programmers, developers, and support specialists.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
08/2004
02/2008
One Smart Tool, Inc.
Operations Officer / Manager
Maintain accuracy of all accounting including reporting and data entry.
Track and report on AR, AP, Job Costs etc to all other business partners.
Manage office staff, and work with all outsourced service representatives.
Manage/Develop fully interactive and secure Members area for field sales agents including training documentation on developing marketing materials, closing sales, doing presentations, tracking loads, accounts receivable, accounts payable, etc.
   * Manage/Develop corporate sales and marketing Web site using Flash, PHP, MySQL, and HTML. Incorporating extensive audio and video enhancements.
   * Manage/Develop/ implement all customer service and support software for helpdesk, forum, and live chat based support systems.
   * Manage technical support services provided to all customer service staff, as well as all corporate customers.
   * Coordinate work between all One Smart Tool, departments and software/hardware contractors to implement software upgrades, coordinate information dissemination between departments, oversee scheduling of training seminars for employees and field sales agents.
   * Develop checks and balances on all accounting software systems, between back office management, credit card processors, and bank accounts.
11/2004
12/2006
The Nickel
Graphic Designer / Ad Copy / Independent Contributor
The Nickel is a classifed ad paper in NE Oregon distributing over 8 counties in 2 states.Â
Write copy for display advertising, advising sales agents on display options, and verbage.
Write copy for classifed advertising for both personal and business subscribers.
Develop original graphics, use clipart, modify graphics and photographs, for use in marketing layout and design.
Prepare all ads for press, including color separations and composites validating all settings for printing.
Work with press agents to ensure the proper printing and preparation of all ad materials.
 * Work with sales agents and clients to ensure that ads meet their specifications, requirements, and expectations.
02/1997
12/2004
Cats Back Consulting
Owner / Executive
Web and graphic design firm in NE Oregon. Serving a variety of business types.
* Design, develop, and create HTML pages for a variety of businesses.
Implement DHTML, JavaScript, PHP, CGI, ColdFusion, Oracle, Access, and MySQL interactive Web sites.
Design personalized images, graphics, animations, and logos for Web sites, brochures, advertisements, business cards, and other marketing materials.
Write and edit web content copy for a variety of sales and informational sites.
Design and develop database solutions to match the client’s business model. These are most often for customer tracking and accounting needs.
Track expenditures and receipts, track client contacts, balance books, respond to all client requests.
During the Time that I had Cats Back Consulting we had two large clients: Online Success University and iPromotions for which we performed the following services:
 * Develop/ implement all customer service and support software for helpdesk, forum, and live chat based support systems.
   * Develop fully interactive and secure Members area for field sales agents including training documentation on developing marketing materials, closing sales, doing presentations, etc.
   * Develop corporate sales and marketing Web site using Flash, PHP, MySQL, and HTML.
   * Provide direct support to all customer service staff, as well as all corporate customers.
   * Negotiate contract with OSU/iPromotions to cover support costs for staff, hardware, Internet connections, etc. based on their sales, and support calls/contacts received.
   * Hire, train, and manage staff of 6 – 10 to provide support for the International sales base of over 72,000 independent sales associates working for iPromotions, Inc. and their subsidiaries.
   * Coordinate work between all iPromotions departments and Online Success University staff and management to implement software upgrades, coordinate information dissemination between departments, schedule-training seminars for all necessary iPromotions employees.
   * Work directly with iPromotions subsidiary IT departments to coordinate software and hardware updates, which had a direct effect on all field sales personnel.
   * Update and maintain the sales and marketing web site to directly reflect changes and updates made to product and software offerings made by iPromotions subsidiaries.
02/1996
12/2002
Multiple Publishers
Freelance Technical Author / Independent Contributor
Write and/or edit nationally published documentation discussing a variety of topics ranging from on-line service providers, such as CompuServe and America Online, to installing and using a variety of Internet software and programming for the Internet.
Book Contributions include:
   * Special Edition Using the Internet with Windows 95, published by QUE (1996)
   * Special Edition Using Netscape 3, published by QUE (1996)
   * XML Bible by Elliotte Rusty Harold, published by IDG Books / Hungryminds (1999)
   * Dreamweaver Savvy by Christian Crumlish, to be published by Sybex (2002)
Original Titles
   * Internet Explorer 4 6-in-1, published by QUE (1997)
   * HTML Master Reference, published by IDG Books / Hungryminds (1999)
   * Applixware Office for Linux, published by IDG Books / Hungryminds (2000).
   * Developing Dynamic Cross Browser HTML, published by Apress (2001)
   * XML: The Complete Reference, published by Osborne-McGraw/Hill (2001)
   * SMIL for Dummies, published by IDG Books / Hungryminds (2001)
   * Dreamweaver in a Nutshell, published by O'Reilly (2001)
   * XML From A to Z: published by Redmond Press (2001)
   * Dreamweaver From A to Z published by Redmond Press (2001)
   * Front Page From A to Z published by Redmond Press (2001)
Editing Projects
   * XML Bible by Elliotte Rusty Harold, published by IDG Books /Hungryminds (1999)
   * XML Blueprints published by IDG Books / Hungryminds (2000)
   * XHTML Complete, to be published by Sybex (2001)
Magazine/Ezine Articles
   * Site Management with Dreamweaver 3 (Pinnacle - Macromedia User Journal - Feb 2000 Cover)
   * Multimedia Navigation Systems with Dreamweaver 3 (Pinnacle - Macromedia User Journal - May 2000 Cover)
   * Dreamweaver Power Combinations (O'Reilly and Assoc., web article, December 2001)
   * Developed (Jan 1997 to Nov. 1997) material for weekly updates to QUE’s (a Macmillan imprint) Netscape Reference Web site. This material includes product reviews, user interviews, product introductions, feature introductions and explanations, and common questions with answers. This site was located at:
http://www.mcp.com/que/et/nets
cape
.
06/1993
10/1997
DataStorm Technolgies
Staff Developer II / Independent Contributor
DATASTORM was a network communications company located in Missiouri. It was bought out by Quarterdeck in 1997. At the point it was bought out, it had over 350 employees. I was in charge of training all incoming customer service and technical support representatives on the nuances of the ProComm software we developed. l was also in charge of the creation of all training materials associated with business applications used within the corporation.
 Provide classroom instruction to DATASTORM employees.
  Conduct and assist with research to prepare course materials, and maintain a high level of technical knowledge and expertise over a wide variety of communications technology related areas such as TCP/IP, Fax Technologies, Network APIs, TAPI, all new IBM/PC operating systems, ISDN, and new Internet technologies.
Work with both R&D and QA departments to track and test problems discovered in the product development cycle.
Document product features, and prepare all training materials for all courses taught under the corporate umbrella.
Research base product technologies.
Attend project related product development meetings and assist in the development of feature sets based on needs seen in training exercises.
 Prepare reviewers guides and demonstration scripts for trade shows, magazine publications, and Value Added Resellers (VARs).
Discuss training needs and develop personalized training materials for company employees and VARs.
Serve as a resource to employees on company products and other technical issues.
Develop tools used to evaluate student knowledge and course effectiveness.
Interact with customers as needed to create presentations for off-site/VAR training.
Provide technical material to all Quarterdeck subsidiary employees through the training Intranet.
Design and implement online employee training progress tracking system for managerial staff.
Developed technical white papers and bulletins for distribution on a fax-back system.
Wrote script programs for automating communication processes for members of the company, customers, and to serve as examples on electronic support systems.
Other Experience
Economic Development
Joseph, OR Economic Development Committee
I spent 4 years monitoring and providing voluntary support to the Economic Development Committee and Chamber of Commerce of Joseph, Oregon. During this time we increased the tourism industry for the area by 3-fold. Event attendance numbers rose over 100% on average through all "summer" tourism events. We proposed and saw the early beginings of the development of a new Winter Sports industry which has since attracted more visitors outside of the traditional tourist season that was previously expected. This accounted for an increase in country revenues which has surpassed the deficit created by the loss of much of the timber industry, as well as the decline in the agricultural industry in the area.
Education
From
To
School
Degree
Area of Study
Description
08/1990
05/1993
Stephens College
Bachelors
Mathematics / Computer Information Science
Stephens College
: 1990 - 1993
Bachelors
- Mathematics and Computer Science
Primary Studies were in Mathematics and Computer Science
Courses included:
Human and Computer Interface Development, Database Application Development, Technical Writing, and Advanced Digital Logic and Structures
Deans List
: 6 Semesters
GPA:Â
3.76 out of 4.0
Senior Project:
Internship through University of Nebraska-Lincoln Graduate Studies program in Human and Computer Interaction
06/1992
08/1992
University of Nebraska, Lincoln
Other
Human and Computer Interaction
3 month internship for Master's degree credit focusing on interface and usability design for computer applications.
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
29082
03/2008 - 07/2008
NetObjects Fusion Expert
$579 (21 hrs @ $27.78/hr)
2.7
L
Provider-to-Buyer Feedback:
No feedback given
19074
03/2008 - 04/2008
Copy Writing/SEO
$218 (7.83 hrs @ $27.78/hr)
3.9
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
HTML 4.01 Test
4.40
97%
TOP 10%
03/07/2008
31 min
U.S. English Basic Skills Test
4.60
87%
TOP 20%
03/05/2008
13 min
Email Etiquette Certification
3.40
43%
03/17/2008
18 min
