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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Paranaque City, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
June 30, 2009
Last Worked:
oDesk Ready:
Yes
Affiliated with:
PWS > JuanSource Co.
Hours: 4,449
24 feedbacks
Philip John Aguilar
-
"
Customer Care Professional
-
Freelance
QA Engineer / Tester
,
Philippines
"
Permalink :
$6.67
/hr
Overview
Résumé
Work History & Feedback (0)
Tests (2)
Portfolio (0)
TO PROVIDE EXCELLENT FEEDBACK FROM CUSTOMERS DUE TO DILIGENT CUSTOMER SERVICE AND SOLUTIONS.
TO EFFECTIVELY AND EFFICIENTLY EXECUTE OUTSTANDING RESULTS FROM YEARS OF EXPERIENCE AS A FRONTLINER AND BY BEING CUSTOMER-CENTRIC.
TO PROTECT THE CREDIBILITY OF THE COMPANY DESPITE THE ROUGH COMPETITION WHILE ASSURING QUALITY OF SERVICE.
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
Work History & Feedback is empty
See All Tests Taken
(2 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Call Center Skills Test
4.40
96%
TOP 10%
07/10/2009
32 min
oDesk Readiness Test for Independent Contractors and Company Managers
07/02/2009
54 min
Job Category Interests
Writing & Translation
Blog & Article Writing
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Email Marketing
Telemarketing & Telesales
Skills
Skill
Experience
Level
Last Used
Description
Basic Computer Hardware Trouble Shooting
1 yrs
2.0
2005
I was assigned into the IT department of my college school where I worked as a Student Assistant to finance my education. I was 1 of the personels in-charge of computer problems from any department of the school.
Electronic Technician
2 yrs
3.0
2003
Audio System Technician
I studied Consumer Electronics and Audio Technology in Technical Education and Skills Development Authority (TESDA) as a vocational course. I accepted audio system repair jobs from private parties.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
04/2007
Present
Advanced Contact Solutions
Customer Service Representative - flexibility for 2 accounts (Airline and...
Airline Account: US Airways,
http://www.usairways.com
is one of the Big 5 airlines in the United States and a member of Star Alliance which is one of the biggest Airline company organization in the world. It offers luxurious accomodation on any compartments be it 1st class or on coach. It also offers travel packages to tourist spots in Canada, Puerto Rico, Mexico, and any other international destinations.
Responsibilities:
Booking reservations via credit card, vouchers or certificates, coupons, and gift cards.
Exchanging tickets due to flight changes from weather or mechanical related issues.
Handling customer complaints by providing all possible options while still following the company protocol.
Taking lost or damaged baggage concerns.
Coordinating with other airline companies for passenger protection due to flight cancellations or delays.
Checking flight status for passenger inquiries.
Decoding fare basis codes to provide the best fare for shoppers.
Providing information about aircraft configurations and general flight inquiries.
On-line Shopping Account: Venue,
http://www.venue.com
is a on-line shopping firm which offers low monthly payments to any Venue card account holder. With 0% annual fee and 0% interest on any purchase within the financing promotion period of a customer.
Responsibilities:
Placing an order for company members.
Tracking order status thru coordination with serveral shipping companies
Handling customer complaints for documentation before forwarding it to the executive office.
Providing account balance and available credit limit information for customer inquiries.
10/2006
03/2008
Access Springboard Corporation
Outbound-Telesales Agent / Independent Contributor
Selling items from a wide line of products via our dedicated TV channel (Home Shopping Network)
Maintaining daily sales quota and call quota thru hard selling and making 200 outgoing calls a day.
Generating possible customers by making random calls for any person that can be reached via telecommunications even without any leads.
Introduce the company and its product to people from any part of the country thru random calling or thru leads.
Coordinating with every cable company all throughout the country for them to carry our TV channel and make sure that everyone in their list of customers will see the products that we offer.
Contacting cable company executives for leads from their database in exchange for an allocation from our total sales
09/2005
11/2005
Mary Kay Philippines
Customer Service Assistant / Independent Contributor
Processing orders thru fax or walk-in.
Making sure that stocks in every branch is enough depending on its needs
Customer Complaint documentation and Filing
Maintaining good product quality untill time of delivery.
Coordinating to customers for company updates and follow-ups, from previous complaints and pending orders.
10/2002
01/2005
Olivarez College
Student Assistant / Independent Contributor
Olivarez College,
http://www.olivarezcollege.edu
.ph
is a private school offering scholarship for students who cannot afford the cost of education thru administrative work. I was an asset for 2 years working as a office personel and and technical support for the company's computer issues.
Responsibilities:
Office Organization, documentation and filing of employee memorandum.
Updating each department for company policies.
Events organizer
IT back up support for computer problems of each department.
Education
From
To
School
Degree
Area of Study
Description
10/2003
01/2005
Olivarez College - Parañaque
Other
Marketing - undergraduate
Studied Commerce major in Marketing focusing on business processes and accounting with some areas in business management. Attended group activities from other school organizations for strategical marketing plans.
Was elected as Vice President for external affairs of the schools Marketing students organization in 2004-2005.
06/1999
03/2003
Olivarez College - Parañaque
High School
Basic Education
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Call Center Skills Test
4.40
96%
TOP 10%
07/10/2009
32 min
oDesk Readiness Test for Independent Contractors and Company Managers
07/02/2009
54 min
