Danielle Witcher - "Customer Service/Administrative Rep - Freelance Data Entry Professional, United States"

-Serve as the first contact customers have with the company

-Responsible for the effective and efficient handling of customer needs

-Complete transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

-Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner. 
- Logs on and off customer care system. 
- Accesses account files, takes orders and processes orders. 
- Asks appropriate questions and gather information to determine customer needs. 
- Enters alpha and numeric data via computer keyboard into an automated system accurately. 
- Uses client specific reference materials and customer service skills. 
- Explains products, services, options and related charges clearly and concisely.

 

Inbound call center for a personalized doll company. Assist customers in finding and purchasing products and services from company.