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Last 6 mos.
All-time
Feedback:
(4.97)
5 feedbacks
(4.97)
5 feedbacks
Hours:
217
217
Assignments:
7
7
See all Work History & Feedback
Location:
Leidschendam, Netherlands (GMT+01:00)
English Skills:
(self-assessed)
4.0
Member Since:
June 5, 2009
Last Worked:
October 25, 2009
oDesk Ready:
Yes
Affiliated with:
Virtual Speedex
Hours: 0
Queendolly Verhoeven
-
"
Customer Service Provider/Marketing Executive/Data Entry Enthusiast
-
Freelance
Consultant
,
Netherlands
"
Permalink :
$6.67
/hr
Overview
Résumé
Work History & Feedback (7)
Tests (6)
Portfolio (4)
I have only one mission here at oDesk and that is:
"To Get What I Want by Helping Buyers Get What they Want"
See All Work History & Feedback
(7 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
111962
07/2009 - Present
Email Marketing Research
$185 (97 hrs @ $1.90/hr)
Job in progress
101440
06/2009 - Present
Business & Marketing Plan Development
$105 (95 hrs @ $1.11/hr)
Job in progress
113311
08/2009 - 08/2009
Research - most wanted baby registry products
$7 (2.17 hrs @ $3.33/hr)
5.0 Thank you Queendolly!
L
Provider-to-Buyer Feedback:
No feedback given
40110
07/2009 - 07/2009
Men's interest/sty
le/fashion blog research
$67 (fixed-price)
5.0 Great all around! Prompt communication, crisp, clear writing, took initiative to really do a good job. I'll definitely hire Queenie again.
L
Provider-to-Buyer Feedback:
5.0
65079
07/2009 - 07/2009
Web Research
$9 (6.33 hrs @ $1.39/hr)
5.0 Thank you Queenie for a job well done! I appreciate your thoroughness and work ethic. I will certainly invite you to work on future pro...
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(6 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Marketing Methods and Techniques Test
4.40
96%
TOP 10%
06/20/2009
18 min
Call Center Skills Test
4.40
96%
TOP 10%
06/20/2009
24 min
Organizational Behavior Test
3.60
95%
TOP 10%
06/20/2009
24 min
Management Skills Test
3.50
94%
TOP 10%
06/20/2009
17 min
Customer Service Test
4.60
92%
TOP 10%
11/21/2009
11 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Need a Sales & Marketing Plan
Provider
November 22, 2009
Virtual assistant to handle small online tasks
Provider
November 22, 2009
Marketing Assistant
Buyer
November 20, 2009
Summarizing books in written reports
Provider
November 16, 2009
Copy & Paste
Provider
November 16, 2009
Email Support
Provider
November 16, 2009
web search
Provider
November 12, 2009
Miscellaneous Internet Researcher
Provider
October 24, 2009
Marketing Plan
Provider
October 23, 2009
Job Category Interests
Writing & Translation
Other - Writing & Translation
Administrative Support
Data Entry
Web Research
Email Response Handling
Other - Administrative Support
Design & Multimedia
Video Production
Presentations
Customer Service
Customer Service & Support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Email Marketing
Telemarketing & Telesales
Business Plans & Marketing Strategy
Market Research & Surveys
Sales & Lead Generation
Other - Sales & Marketing
Skills
Skill
Experience
Level
Last Used
Description
Administrative skill
10 yrs
4.0
2008
provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, drafting contracts and service agreements, invoicing, billing, arranging calls, scheduling meetings and meeting clients.
Customer Service
13 yrs
5.0
2007
Responsibilities:
1. receive calls as well as assist customers who have specific inquiries
2. receive and make emails to clients
3. help customers troubleshoot problems either over the phone or on line
4. build customer's interest in the services and products offered by the company
5. provide personalized customer service to the hightest level
6. update existing databases with changes and the status of each customer /prospective customer
7. arrange for the dispatch of productss, information packages, brochures, etc. to clients and other interested parties
8. follow up the calls of the client with clerical duties which include faxing, filling up of paperwork as well as liaising with other departments
9. Telemarketing duties and responsiblities
iwork
1 yrs
3.0
2009
creates documents and presentations the Mac way. I use Keynote and Pages.
Marketing Plan & Business Plan
4 yrs
4.0
2007
Designs and develops marketing and business plans mostly for small to medium scale enterprises. See a sample in my portfolio.
MS Office
13 yrs
4.0
2009
Powerpoint, Word, Excel
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
01/2006
11/2006
Gothong Properties (Philippines)
Marketing Head / Team Lead
Gothong Properties is the Real Estate Division of Carlos A. Gothong Holdings, Inc. It is located in Cebu City, Philippines.
I led the marketing team which consisted of up to 3 people for its pioneer project, One Edison Place (www.gothongproperties.com)
Responsibilities included:
manage and coordinate all marketing, advertising, promotional staff and activities
conducte market research to determine market requirements for existing and future products
analysis of customer research, current market conditions and competitor information
develop and implement marketing plans and projects for new and existing products
manage the productivity of the marketing plans and projects
monitor, review and report on all marketing activity and results
determine and manage the marketing budget
deliver marketing activity within agreed budget
develop pricing strategy
liaison with media and advertising and brokers.
03/2004
12/2005
Shapes and Shades Engineering & Architectural Services (Philippines)
Marketing Manager / Manager
Shapes and Shades is a service contracting company that provides painting services. I managed a team of up to 5 people.
Responsibilities included:
manage and coordinate all marketing staff and activities
conduct market research to determine market requirements for existing and future products
analysis of customer research, current market conditions, and competitor information
develop and implement marketing plans and projects for new and existing products
manage the productivity of the marketing plans
monitor, review and report on all marketing activity and results
determine and manage the marketing budget
deliver marketing activity within agreed budget
develop pricing, promotional strategy
liaison with clients
As this is my father's business, I also did administrative work which included the following:
Draft, type and send service agreements, contracts, correspondence, reports and other documents
Maintain office files
Sending bills and collecting payments / Invoicing
Prepare Payroll
03/2001
02/2004
Horizon Education and Technologies, Limited (Singapore)
Customer Service Executive / Executive
http://www.horizon.com.sg
. Located in Singapore.
When I joined this company, it was still focused on marketing e-learning and e-business products and services. It also served as an outsourcing company for varied projects (telecommunications, consumer products, financial sytems and Information Technology related products) from varied companies such as Starhub, F&N Coca Cola, Epson, etc.).
Responsibilities:
1. Provide high level telephone and e-support (web forms, e-mail, and web chat) to ultimate consumers and franchisees by assisting customers with product navigation and content queries, providing advice, answering billing/account administration questions and offering first line technical support
2. Track progress on outstanding incidents to ensure customers get accurate and timely updates and resolution
3. Data Entry
4. Telemarketing duties and responsibilities
10/1995
03/2001
ISLACOM now Innove Communications, Inc. (Philippines)
Customer Care Assistant / Team Lead
ISLACOM which is now INNOVE is one of the two biggest players in the telecommunications industry in the Philippines. I started as a Customer Care Assistant and promoted to a Team Leader.
Responsibilities as a Customer Care Assistant:
1. Provide high level telephone support to product subscribers by assisting them with product navigation, providing advice, answering billing/account administration questions, handling and resolving complaints, and offering first line technical support
2. Track progress on outstanding incidents to ensure customers get accurate and timely updates and resolution
3. Data Entry / Billing Adjustments
Responsibilities as a Team Leader:
1. Lead a team of up to 15 customer care assistants
2. Develop relationships within the supporting business units to help resolve issues related to team members
3. Analyze trends and assist in creating action plans that determine solution
4. Coach team members on their performance on a regular basis, and write and deliver periodic performance apparaisal.
5. Ensures agent metrics are achieved (schedule adherence, Attendance, Quota, etc.)
6. Meet or exceed all deadlines for reporting
7. Assist other team members as necessary
8. Participate in recruiting efforts
Education
From
To
School
Degree
Area of Study
Description
06/1995
05/1997
University of San Jose Recoletos (Cebu City, Philippines)
Masters
Business Administration
Studied and finished a Master's Degree in Business Administration.
Average Grade Rating: A
06/1991
04/1995
University of San Jose Recoletos (Cebu City, Philippines)
Bachelors
Marketing
Studied and finished a Bachelor's Degree in Commerce major in Marketing
Dean's Lister (but not consistent)
Average Grade Rating: A
Member: Junior Marketing Executive Cirle
Project Title:
book promotional plan
Attachment:
book promotional plan.pdf - 70.746KB
Completed:
10/30/2009
Category:
Sales & Marketing > Business Plans & Marketing Strategy
URL:
none
Description:
none
Project Title:
Green Consulting Marketing Plan
Attachment:
Green Consulting Marketing plan.pdf - 208.123KB
Completed:
10/20/2009
Category:
Sales & Marketing > Business Plans & Marketing Strategy
URL:
none
Description:
none
Project Title:
Data Analysis
Attachment:
Study on Impact of Market Research Tools Sheet1.pdf - 41.559KB
Completed:
07/22/2009
Category:
Administrative Support > Web Research
URL:
none
Description:
Study on Impact of Different Market Research Tools
Project Title:
Marketing Plan for a Small Scale Renovation Firm
Attachment:
mktgplan.shapes&shades.pdf - 506.23KB
Completed:
06/09/2009
Category:
Sales & Marketing > Business Plans & Marketing Strategy
URL:
none
Description:
I created this marketing plan for a small enterprise involved in paint contracting business but wants its services to include all types of building renovation as well.
This is a "one-person" project. I did everything from beginning to end including market research, survey, analysis, etc. I also typed / encoded the marketing plan all by myself.
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
111962
07/2009 - Present
Email Marketing Research
$185 (97 hrs @ $1.90/hr)
Job in progress
101440
06/2009 - Present
Business & Marketing Plan Development
$105 (95 hrs @ $1.11/hr)
Job in progress
113311
08/2009 - 08/2009
Research - most wanted baby registry products
$7 (2.17 hrs @ $3.33/hr)
5.0 Thank you Queendolly!
L
Provider-to-Buyer Feedback:
No feedback given
65079
07/2009 - 07/2009
Web Research
$9 (6.33 hrs @ $1.39/hr)
5.0 Thank you Queenie for a job well done! I appreciate your thoroughness and work ethic. I will certainly invite you to work on future pro...
L
Provider-to-Buyer Feedback:
5.0
103311
06/2009 - 06/2009
Market Research – Online Language School
$27 (16 hrs @ $1.67/hr)
4.9 Queerie is an intelligent knowledge worker. She helped us analyze the market competition. She was able to take assignment and work independently. W...
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
40110
07/2009 - 07/2009
Men's interest/style
/fashion blog research
$67
5.0 Great all around! Prompt communication, crisp, clear writing, took initiative to really do a good job. I'll definitely hire Queenie again.
L
Provider-to-Buyer Feedback:
5.0
92822
06/2009 - 06/2009
Research Work Needed Today
$28
5.0 Project was done successfully. The provider delivered the project before it was due. Thanks for your help!
L
Provider-to-Buyer Feedback:
5.0
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Marketing Methods and Techniques Test
4.40
96%
TOP 10%
06/20/2009
18 min
Call Center Skills Test
4.40
96%
TOP 10%
06/20/2009
24 min
Organizational Behavior Test
3.60
95%
TOP 10%
06/20/2009
24 min
Management Skills Test
3.50
94%
TOP 10%
06/20/2009
17 min
Customer Service Test
4.60
92%
TOP 10%
11/21/2009
11 min
oDesk Readiness Test for Independent Contractors and Company Managers
06/08/2009
7 min
