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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Chicago, United States (GMT-06:00)
English Skills:
(self-assessed)
5.0
Member Since:
October 27, 2009
Last Worked:
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Bashyria D.
-
"
Customer Service Specialist
-
Freelance
System / Database Administrator
,
United States
"
Permalink :
Overview
Résumé
Work History & Feedback (0)
Tests (3)
Portfolio (0)
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
Work History & Feedback is empty
See All Tests Taken
(3 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Email Etiquette Certification
4.85
100%
TOP 10%
11/05/2009
20 min
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
10/30/2009
11 min
oDesk Readiness Test for Independent Contractors and Company Managers
10/27/2009
26 min
Job Category Interests
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Customer Service
Customer Service & Support
Phone Support
Order Processing
Other - Customer Service
Business Services
Recruiting
Skills
Skill
Experience
Level
Last Used
Description
No Skills
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
12/2004
12/2008
Fieldworks Inc.
Interviewer / Independent Contributor
• Conducted scripted interviews with consumers over the phone.
• &nb
sp; Handled anywhere from 100 to 150 calls per day.
• &nb
sp; Responsible for resolving customer complaints via email.
10/2007
12/2008
Staples
Computer Tech / Independent Contributor
• Led the technology department by; assisting customers with their technology related needs, such as computer repairs, finding new merchandise for their homes and businesses.
• Operated as customer service associate by; handling all complaints, returns and inquires about merchandise in the store and on the online store.
• Training new employees and keeping current employees up-to-date on the changing policies in the technology department and the customer service guidelines.
• Other duties included; performing till settlements and cash office duties which included; balancing the safe before and after a shift, processing the daily deposits, and making sure all employees are using the cash register properly.
Education
From
To
School
Degree
Area of Study
Description
12/2008
Present
University of Phoenix
Bachelors
Business Management
I have maintained a GPA of 3.8.
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Email Etiquette Certification
4.85
100%
TOP 10%
11/05/2009
20 min
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
10/30/2009
11 min
oDesk Readiness Test for Independent Contractors and Company Managers
10/27/2009
26 min