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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(5.00)
1 feedbacks
(5.00)
5 feedbacks
Hours:
579
3,105
Assignments:
3
8
See all Work History & Feedback
Location:
Davao, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
March 6, 2007
Last Worked:
November 24, 2009
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Trends for
Technical Writers
Trends for
Technical Writers
Trends for
Freelance Writers
Paulo Solana
-
"
Customer Support- Email & Live Chat
-
Freelance
Consultant
,
Philippines
"
Permalink :
$5.56
/hr
Overview
Résumé
Work History & Feedback (8)
Tests (5)
Portfolio (0)
To harness and use the skills and training aquired from previous work experiences.
See All Work History & Feedback
(8 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
107556
09/2009 - Present
Adminstrative Assistant
$1,319 (237 hrs @ $5.56/hr)
Job in progress
82015
10/2009 - Present
Live Chat Support
$723 (130 hrs @ $5.56/hr)
Job in progress
68210
10/2009 - Present
Customer Service Ticket Sorter and Friendly Responder
$706 (212 hrs @ $3.33/hr)
Job in progress
82098
03/2009 - 05/2009
Copy and Paste Articles into Article Directories
$27 (3.67 hrs @ $7.33/hr)
5.0 He's competent, fast, and reliable. Great worker!
L
Provider-to-Buyer Feedback:
5.0
74983
03/2009 - 03/2009
data entry
$140 (23 hrs @ $6.00/hr)
5.0 Paulo was good text editor; he has good nonleague about the stuff he writes. Overall very happy with the work he provided. I will work with him aga...
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(5 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
U.S. English Basic Skills Test
4.50
82%
TOP 20%
12/07/2007
10 min
Email Etiquette Certification
4.00
76%
02/28/2009
18 min
Call Center Skills Test
3.50
57%
03/06/2007
17 min
Office Skills Test
3.50
55%
12/07/2007
9 min
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)
3.25
43%
03/06/2007
19 min
Job Category Interests
Software Development
Mobile Apps
Game Development
Web Development
Web Design
Ecommerce
Writing & Translation
Technical Writing
Administrative Support
Data Entry
Other - Administrative Support
Design & Multimedia
Other - Design & Multimedia
Skills
Skill
Experience
Level
Last Used
Description
Article Writing
10 yrs
4.0
2008
Content Writing
10 yrs
4.0
2007
Data Entry
10 yrs
5.0
2008
English Speaking
30 yrs
5.0
2008
Games/Windows
10 yrs
4.0
2008
HTML/DHTML
8 yrs
4.0
2007
Internet Research
10 yrs
5.0
2008
Online Payments
3 yrs
5.0
2006
PalmOS
3 yrs
4.0
2005
PC Software
10 yrs
5.0
2008
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
08/2007
Present
(name witheld)
Internal Provider / Independent Contributor
I am an Online Customer Service SupportĀ for Frequently Asked Questions, Tools Usage, Policy and Procedures and work arounds.
03/2007
08/2007
PeopleSupport
Erep / Independent Contributor
I work as an Installation Services Representative for Voice over IP product of Earthlink Internet Service provider.
12/2005
08/2006
Etelcare Global Solutions
Technical Support Agent for Dell Hardware / Independent Contributor
Technical Support Agent for Dell Computer Hardware Services and I had a one month stint with American Express as Customer Serivce Agent for their Gift Cards.
03/2004
09/2004
CannonCreek Asia
Junior Editor / Independent Contributor
Edits newspaper clippings on Bankrupt Companies. Compiles news for daily and weekly newsletters.
10/2003
03/2004
Sykes Asia
Technical Support Agent / Independent Contributor
I work as a technical support agent that receives inbound calls from customers and help solving their problems and walk them through the correct process to establish their dsl connection
01/2002
06/2002
Innovex Quintiles
Medical Representative / Independent Contributor
Client:
Bhoeringer Ingelhiem
Products:
Kiddi Pharmaton & Dulcolax
Area:
Northern Mindanao, Philippines;
Cagayan de Oro City, Iligan City, Butuan City, Surigao City
Job Description:
Visit Medical Doctors at Hospitals and clinics and promote the said products and encourage Doctors to prescribe the said products
Monthly Quota:
P500,000 Philippine Pesos
06/1999
02/2001
Stanfilco,a Division of Dole Philippines
Intranet Resercher & Webpage Developer / Independent Contributor
To research data and design a webpage for the farms and divisions of Dole Philippines for the Intranet system of Dole Asia
Completed projects for 2 of Stanfilco's Sister Divisions.
Skyland, a Divsion of Dole Philippines
TropiFresh, a Divsion of Dole PhilippinesDuration
I did the requirement gathering, classifying and mapping the data needed. I designed the layout and pictures for the webpage. Also, managed the 2 junior staff under me in the editing of pictures and tables for presentation and constantly coordinating with the General Manager of Skyland Division.
Education
From
To
School
Degree
Area of Study
Description
06/1994
03/1998
Ateneo De Davao University
Bachelors
Business Administration
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
107556
09/2009 - Present
Adminstrative Assistant
$1,319 (237 hrs @ $5.56/hr)
Job in progress
82015
10/2009 - Present
Live Chat Support
$723 (130 hrs @ $5.56/hr)
Job in progress
68210
10/2009 - Present
Customer Service Ticket Sorter and Friendly Responder
$706 (212 hrs @ $3.33/hr)
Job in progress
82098
03/2009 - 05/2009
Copy and Paste Articles into Article Directories
$27 (3.67 hrs @ $7.33/hr)
5.0 He's competent, fast, and reliable. Great worker!
L
Provider-to-Buyer Feedback:
5.0
74983
03/2009 - 03/2009
data entry
$140 (23 hrs @ $6.00/hr)
5.0 Paulo was good text editor; he has good nonleague about the stuff he writes. Overall very happy with the work he provided. I will work with him aga...
L
Provider-to-Buyer Feedback:
5.0
118
09/2008 - 02/2009
Private CSS Opening
$6,184 (936 hrs @ $6.61/hr)
5.0
L
Provider-to-Buyer Feedback:
5.0
43551
09/2008 - 09/2008
Transcriptionist
$6 (2.00 hrs @ $2.78/hr)
4.7
L
Provider-to-Buyer Feedback:
No feedback given
118
08/2007 - 09/2008
Private CSS Opening
$8,327 (1562 hrs @ $5.33/hr)
5.0
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
U.S. English Basic Skills Test
4.50
82%
TOP 20%
12/07/2007
10 min
Email Etiquette Certification
4.00
76%
02/28/2009
18 min
Call Center Skills Test
3.50
57%
03/06/2007
17 min
Office Skills Test
3.50
55%
12/07/2007
9 min
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)
3.25
43%
03/06/2007
19 min