Jeffrey J. - "Data Entry // Certified Dell Technician // Fast with 100% accuracy/ - Freelance Data Entry Professional, Philippines"

Since I am working with different Call Centers, it allowed me broaden my research skills. It gave me the ability to get more research keys and it allowed me to be more knowledgeable.

• Resolving Broadband (AT&T - Bellsouth) connection problems
• Do dispatch for unresolved issues
• Creating replacement for the defective equipment

• Ensures quality and accuracy in all phone and ticket transactions
• Ensures that all communication with customer is within the guidelines set by the account during training
• Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
• Ensures that all tickets are properly logged in accordance to the account’s requirement
• Reaches and maintains the level of customer service skills as required for the post
• Provides first line voice technical / customer service

• Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
• Properly escalates issues that are irresolvable and not available on the knowledge base
• Ensures that all tickets are properly logged in accordance to the account’s requirement.

• Leadership Award - became the President of the Theater Arts Club.