Iris Camille Mejia Acosta - "♦♦♦Data Entry Expert, Web Researcher, Admin Support, Email Support♦♦♦ - Freelance Data Entry Professional, Philippines"

Proficient in the use of Microsoft word to create, edit and combine documents.

Scored higher than 95% of all previous test takers.

Demonstrates a clear  understanding of many advanced concepts within this topic. Appears capable of  mentoring others on most projects in this area.

• Responsible for providing timely and professional customer service in response to customer inquiries and concerns via email.
• Provide effective and efficient customer solutions to incoming customer inquiries and concerns regarding automobiles, auto products, dealer services, etc.
• Meet or exceed monthly Call Centre Performance objectives.
• Accurately complete appropriate documentation for each transaction
• Utilize Siebel (CRM application) to troubleshoot and answer customer inquiries.
• Delivering extraordinary customer service by building positive, long lasting impressions.

Answer phones or email to respond to repair orders, general customer inquires, technical inquiries, and customer complaints. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES

1. Answer phones or email and respond to customer requests.
2. Place game console repair orders in computer system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Transfer customer calls to appropriate staff.
6. Identify, research, and resolve customer issues using the computer system.
7. Follow-up on customer inquires not immediately resolved.
8. Complete call logs and reports.
9. Other duties as assigned.