Arianne B. - "Data Entry Specialist, Web Researcher, Personal Assistant, Transcriber - Freelance Data Entry Professional, Philippines"

Manulife Business Processing Services is the captive BPO of Manulife Financial. It provides shared services in Finance, IT, etcetera for the different business units of the company across the globe.

I worked in a team handling retirement plans of employees working in USA. Our team basically handles the client’s 401k and other financial concerns.

Responsibilities:

• Receive    ;  process related financial data/information and process them as per the      business rule defined by the client.

• Secured    ;  handling of data and get accurate and complete input data for running    ;  assigned process as trained.

• Follow      training manuals/client's desktop procedure strictly and perform    ;  transactions as instructed by the immediate supervisor.

• Accurate      & speedy processing of transactions as per defined business rules and      report progress on tasks assigned by the immediate supervisor

• Promote teamwork and company success.

Athena e-Services, http://www.athenaeservices.com is a Philippine-based business process outsourcing company with top-tier clients in multiple markets worldwide.

I worked in a team with more than 10 members wherein we process documents forwarded to us by our client from General Motors, USA.

Responsibilities:

• Encode important datas from scanned forms to      clients' database.

• Communicate clearly and effectively with team      mates and team managers.

• Provide data outputs with 100% accuracy.

• Promote teamwork and company success.

Hinduja TMT Ltd. (HTMT), http://www.hindujatmt.com has been set up by the Hinduja Group and it is a company that provides services in IT, outsourcing, and BPO to its customers.

I worked as a customer service representative for clients from Australia receiving inbound calls from participants with regards to their financial account.

Responsibilities:

• Answer participant questions, as well as question      participants to obtain full understanding of what information is being      requested.

• Monitor Call Tracking for responses from      administrative team so call returns are done in a timely fashion.

• Follow-up with participants within a 24-hour    ;  period in regards to the initial phone call. Even if it is to just touch      base and let participant know inquiry is still be researched.

• Knowledge of products

• Provide quality customer service on every call.

• Communicate clearly and effectively with      participants.

• Promote good listening skills.

• Manage length of calls.

• Promote teamwork and call center success.