Rona Ivy Buenviaje - "Data Entry, Web Research, E-mail Response,MS Excel, MS Office - Freelance Data Entry Professional, Philippines"

-Tasked to handle e-mail inquiries for a certain client.

-Moderates discussion boards based on the clients’ products.

 -Ensures that all communication with customer is within the guidelines of the client

-Troubleshoots e-mail and Internet problems for the clients’ customer.

-Addresses issues and concerns regarding related products and services.

-Reaches and maintains the level of customer service skills as required for the post

-Ensures that all data is collected accurately

-Ensures that service levels are achieved as communicated by the Account Manager and/or Account Supervisor

-Continuously improves product know-how

-Adheres to company policies

-Makes sure that schedule given is adhered to

-Attends trainings, workshops, seminars, and focus group discussions scheduled by the team

-Contributes to other projects if requested

- Gathers materials and information that are to be published in the Buy & Sell Feature Guide section.

-Organizes gathered information to fit the given categories for the above said guide.

-Researches on different categories with regards to the improvement of the paper.

-Provides ideas and categories for the Feature Guide Topics.

-Carries out the task of lay-outing the Feature Guide section.

-Establishes contacts for upcoming topics.

-Copy-editing of the Buy & Sell paper.

-Executes the task of overseeing the production of the paper in the absence of the Editor-in-Chief.

-Assists the Editor-in-Chief during productions.

-Takes part of the Editor-in-Chief’s work during his absence.

-Performs other administrative duties as instructed by the direct superior.