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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
pasig, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
October 27, 2009
Last Worked:
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Grace Gabay
-
"
Data entry, Administrative Support, Voice talent, Customer service
-
Freelance
Data Entry Professional
,
Philippines
"
Permalink :
$3.89
/hr
Overview
Résumé
Work History & Feedback (0)
Tests (9)
Portfolio (1)
Over the last 16 years I have grown accustomed to the different types of situations which would deal with customer service mainly in the airline industry whether it may be face to face , website based or VOIP (phone interaction. I am seeking opportunites to further my knowledge on different types of customer service situations to enhance more my skills to better serve your business or practicing my typing skills in data entry and/or further developing my task as an administrative...
Over the last 16 years I have grown accustomed to the different types of situations which would deal with customer service mainly in the airline industry whether it may be face to face , website based or VOIP (phone interaction.
I am seeking opportunites to further my knowledge on different types of customer service situations to enhance more my skills to better serve your business or practicing my typing skills in data entry and/or further developing my task as an administrative assistant.
I also have basic experience in being a voice talent .
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See All Work History & Feedback
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Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
Work History & Feedback is empty
See All Tests Taken
(9 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
MS Word 2003 Test
4.25
97%
TOP 10%
10/28/2009
26 min
Call Center Skills Test
3.90
79%
11/02/2009
19 min
Office Skills Test
3.90
76%
10/30/2009
17 min
Email Etiquette Certification
3.70
61%
10/31/2009
16 min
Telephone Etiquette Certification
3.70
60%
10/29/2009
13 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Simple data entry job
Provider
November 21, 2009
Customer Service Representative
Provider
November 21, 2009
Data Entry Position
Provider
November 18, 2009
Voiceover Artists
Provider
November 18, 2009
Voice Over - Phone GReeting System
Provider
November 17, 2009
Virtual Phone Support Required
Provider
November 17, 2009
Telephone Receptionist using Skype
Provider
November 17, 2009
long term,full time assistant
Buyer
November 16, 2009
Job Category Interests
Administrative Support
Data Entry
Personal Assistant
Email Response Handling
Other - Administrative Support
Design & Multimedia
Voice Talent
Customer Service
Customer Service & Support
Order Processing
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
customer service/airline
16 yrs
3.0
2008
Job Title: Airline reservations
Handling different types of reservations for 4 International carriers, 2of which are US carriers. Handled also a travel website
http://www.expedia.com
and was made to handle VIP customers in a span of 2 months.
ICT
2 yrs
2.0
2008
ICT User Microsoft Windows and Microsoft Office(Word, Excel,Powerpoint)
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
Typing Speed & Accuracy
2.83
71%
Brainbench
—
Employment History
From
To
Company
Title/Role
Description
07/2008
Present
International School Manila
Middle School Guidance Secretary / Independent Contributor
• Single handedly carrying out all secretarial duties for a busy Guidance Office of a leading international school
• Providing efficient secretarial services to Guidance Counselors, and Middle School Registrar including the typing, sorting, mailing and filing of official correspondence
• First point of contact for visitors, faculty, students, patrons who are making inquiries in the Middle School Guidance Office regarding their children’s progress
• Assisting counselors, faculty, parents with collection, organization and mailing of student recommendations and other related school documents
• Preparation and distribution of student progress reports and other student-centered correspondences and reports as requested by the counselors, administrators, parents, and/or teachers.
• Preparation and co-ordination of student certificates for award ceremonies and graduation
• Supervision student office assistants and students receiving guidance with Guidance Councilors
12/2006
01/2008
Aerotel ltd/United Airlines GSA
tICKETING OFFICER / Independent Contributor
• In house Sales for United Air/South African Air, Air New Zealand
06/2006
08/2006
Sitel Philippines
Customer Care / Independent Contributor
I handled customers making bookings/cancellations/inquiri
es for Virgin Blue Airlines
01/2002
07/2002
People Support
Customer Care / Independent Contributor
Call handling on customer support and their specific needs for the Expedia.com account
Handling VIP packages of expedia.com
01/2000
01/2001
Northwest Airlines ITI
Passenger sales / Independent Contributor
Collecting daily excess baggage fees and implement safety precautions regarding baggage brought on board and assessing cost of airline tickets, re-issuance ad fare computation.
Customer relations, reservations, sales and ticketing agent duties
Other Experience
Website based travel
Job Title:
http://www.expedia.com
customer representative
Handled traveling customers of expedia .com travel website
Job title: Virgin Blue airlines customer care professional
Handled Australina passengers of Virgin Blue airlines a low cost carrier in Australia
Education
From
To
School
Degree
Area of Study
Description
06/2001
Present
Assumption College
Masters
Psychological services
Undergraduate.
06/1983
01/1987
Assumption College
Bachelors
Psychology AB
Project Title:
Voice over a real estate project
Attachment:
none
Completed:
07/15/2009
Category:
Business Services > Other - Business Services
URL:
none
Description:
Provided a narrative voice over for a 2 minute segment for a local real estate firm in Baguio and to be shown in between commercial segments up north via ABS CBN
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
MS Word 2003 Test
4.25
97%
TOP 10%
10/28/2009
26 min
Call Center Skills Test
3.90
79%
11/02/2009
19 min
Office Skills Test
3.90
76%
10/30/2009
17 min
Email Etiquette Certification
3.70
61%
10/31/2009
16 min
Telephone Etiquette Certification
3.70
60%
10/29/2009
13 min
English Spelling Test (U.S. Version)
4.60
60%
10/30/2009
16 min
U.S. English Basic Skills Test
3.40
28%
11/08/2009
25 min
English Vocabulary Test (U.S. Version)
3.40
23%
11/13/2009
17 min
oDesk Readiness Test for Independent Contractors and Company Managers
10/28/2009
3 min