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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(5.00)
3 feedbacks
(5.00)
5 feedbacks
Hours:
797
1,274
Assignments:
6
8
See all Work History & Feedback
Location:
Baguio City, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
May 3, 2008
Last Worked:
November 22, 2009
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Trends for
Online Assistants
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Mary H.
-
"
EFFICIENT & DEPENDABLE Data Entry SPECIALIST/ VA
-
Freelance
Data Entry Professional
,
Philippines
"
Permalink :
$4.44
/hr
Overview
Résumé
Work History & Feedback (8)
Tests (8)
Portfolio (0)
<a href="http://www.odesk.com/community/oconomy/best_virtual_assistants/?utm=top_providers_widget" target="_blank"><img height="56" width="138" border="0" src="http://www.odesk.com/community/system/files/virtual_assistants_square.jpg" alt="best virtual assistants " /></a> <div style="margin: 0in 0in 10pt; background: transparent none repeat scroll 0% 0%; -moz-background-clip: -moz-initial;...
Work experience: Data Entry, MS Word, MS Powerpoint and MS Excel,
creating web banners,
customer service, technical support, CorelDRAW, WordPress, Affiliate Theme, email support, article writing, article editing, internet reseaarch/browsing. I have certificates in technical support both in performance and quality. I also received TOP CSI (Customer Satisfaction Index) certificate. I was in the outsourcing industry from July 2006- March 2009.
I have fast internet connection.
I work well both alone and with a group of people. I am a detail-oriented person and accuracy has been my goal with regards to work.
To secure a position with a well established organization or employer where I can maximize my skills and ability to work well with people as well as working individually.
more
less
See All Work History & Feedback
(8 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
98065
08/2009 - Present
Proofreading of word documents
$27 (6.00 hrs @ $4.44/hr)
Job in progress
71432
07/2009 - Present
VA for Website content entry, email handling, twitter management, and Excel spreadsheets
$774 (232 hrs @ $3.33/hr)
Job in progress
58527
05/2009 - Present
Virtual Assistant
$2,174 (620 hrs @ $3.50/hr)
Job in progress
129155
10/2009 - 11/2009
Web Research
$28 (6.00 hrs @ $4.72/hr)
5.0 Louise did an awesome job and will work with her again. She doesn't hesitate to make suggestions in regards to a sloution that will save you ...
L
Provider-to-Buyer Feedback:
5.0
137601
11/2009 - 11/2009
5S Powerpoint presentation
that needs to be checked for Gramma and structure
$54 (9.67 hrs @ $5.56/hr)
5.0 Louise did a Great Job in reviewing and rewording a 5S PowerPoint presentation for me. She had a great understanding of the technical nature involv...
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(8 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.60
91%
TOP 10%
08/01/2009
26 min
Office Skills Test
4.10
88%
TOP 20%
02/10/2009
27 min
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
05/21/2009
25 min
Telephone Etiquette Certification
4.15
83%
TOP 20%
02/14/2009
20 min
Call Center Skills Test
3.90
78%
02/14/2009
24 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Sub-Contract VA Work. Philippines Based Providers Only.
Buyer
November 23, 2009
24 / 7 Support for Moodle Users
Provider
November 19, 2009
24/7 live chat required, work on commission basis for hosting company
Provider
November 16, 2009
Live Chat Customer Service
Provider
November 11, 2009
I need online customer support for my website
Provider
November 11, 2009
Visit our customer's websites; collect data and update our customer database
Provider
November 9, 2009
Data Entry Specialist Needed
Provider
October 31, 2009
Data entry
Provider
October 31, 2009
Customer Service in English
Provider
October 31, 2009
Job Category Interests
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Other - Administrative Support
Design & Multimedia
Graphic Design
Logo Design
Other - Design & Multimedia
Customer Service
Customer Service & Support
Technical support
Phone Support
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
CorelDRAW
5 yrs
4.0
2009
Fast Learner specially Software programs
9 yrs
3.0
2009
Good Communication Skills
15 yrs
5.0
2009
Good in Grammar
18 yrs
5.0
2009
Good knowledge of internet browsing and email...
9 yrs
4.0
2009
Microsoft Excel
7 yrs
3.0
2009
Microsoft PowerPoint
7 yrs
4.0
2008
Microsoft Word
10 yrs
4.0
2009
Typing
9 yrs
4.0
2009
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2008
3RD Over-all Performance in Quality [32082]
Sykes Asia
Received 3RD Over-all Performance in Quality.
2008
3RD Over-all Performance [3208]
Sykes Asia
Received 3RD Over-all Performance out of more than 200 technical support representatives.
2009
ODesk Top Virtual Assistant [052009]
ODesk
Of the more than 250,000 Providers on oDesk, one of the the oDesk Top 25 Best Virtual Assistants.
2007
Top CSI [2207]
Sykes Asia
Received Top CSI (Customer Satisfaction Index) as customer service representative.
2008
Top CSI [82008]
PeopleSupport
CSI- Customer Satisfaction Index
eReps are rated for every service/inquiry call they receive. The average is taked to determine who gets the top CSI.
Employment History
From
To
Company
Title/Role
Description
07/2008
03/2009
PeopleSupport
eRep / Independent Contributor
Customer service through phone for clients in the United States.
Answer questions of clients on a leading provider of student loans in the US.
Applying loans for clients.
Helping clients understand their funding options.
Checking loan status for clients.
Helping parents and students plan for a loan as well as assessing their needs.
03/2007
06/2008
Sykes Asia,Inc
Technical Support Representative / Independent Contributor
Technical support through phone and email for clients situated in the United States and Canada(American, Canadian and other nationalities).
Answer inquiries of clients on digital cameras/accessories, printers/accessories and software(specific and well known brand, specific software).
Guide clients to troubleshoot digital cameras/accessories and printers/accessories(specific brand).
Guide clients in the installation and troubleshooting of a specific software.
Setup repairs for digital cameras and printers that need repair.
Order digital cameras, printers, media products and accessories for clients.
07/2006
03/2007
Sykes Asia,Inc
Customer Service Representative / Independent Contributor
Customer service through phone for clients in the United States.
Answer questions of clients on office supplies, technology items and furnitures sold by a well known company.
Place orders for clients.
Track orders for clients.
Locate stores for clients.
Guide clients who want to order online or have trouble ordering online.
05/2004
06/2005
AMM Billboards
Computer Graphics Designer / Independent Contributor
Responsible for making artworks using CorelDRAW, for signages, tarpaulins, streamers, billboards etc.
Duties & Responsibilities
1. Making artworks and designs for signages of clients.
2. Making patterns for sticker signages.
3. Making location plans of billboard sites for prospective clients.
4. Typing quotations for clients.
5. Clerical work such as filing, sorting, scanning pictures and documents, printing and encoding.
6. Creating artworks and logos for election.
7. Designing letterheads and calling cards.
8. Typing and editing of letters and articles to be sent to newspaper companies.
Other Experience
Computer Graphics Artist
Customer Service Rep
Technical Support Representative
Education
From
To
School
Degree
Area of Study
Description
06/2003
03/2006
San Sebastian College
Bachelors
Information Technology
Choral Fest Champion : San Sebastian
Consistent Dean’s Lister
Seminar CONDUCTED:Â
CorelDraw Seminar conducted at San Sebastian College Auditorium 2006
06/2000
03/2002
AMA University
Bachelors
Information Technology
        Academic Excellence Scholar 2001-2002
      AMA Quick Count Encoder : Philippine National Elections Quick Count
      Wizards Member (Dean’s Lister Organization) 2001-2002
      Consistent Dean’s Lister
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
98065
08/2009 - Present
Proofreading of word documents
$27 (6.00 hrs @ $4.44/hr)
Job in progress
71432
07/2009 - Present
VA for Website content entry, email handling, twitter management, and Excel spreadsheets
$774 (232 hrs @ $3.33/hr)
Job in progress
58527
05/2009 - Present
Virtual Assistant
$2,174 (620 hrs @ $3.50/hr)
Job in progress
129155
10/2009 - 11/2009
Web Research
$28 (6.00 hrs @ $4.72/hr)
5.0 Louise did an awesome job and will work with her again. She doesn't hesitate to make suggestions in regards to a sloution that will save you ...
L
Provider-to-Buyer Feedback:
5.0
137601
11/2009 - 11/2009
5S Powerpoint presentation that needs to be checked for Gramma and structure
$54 (9.67 hrs @ $5.56/hr)
5.0 Louise did a Great Job in reviewing and rewording a 5S PowerPoint presentation for me. She had a great understanding of the technical nature involv...
L
Provider-to-Buyer Feedback:
5.0
54546
08/2009 - 08/2009
Data Entry - From Website To Excel
$18 (4.00 hrs @ $4.44/hr)
5.0 Great Job! Thanks Louise, I will definitely use you again...
L
Provider-to-Buyer Feedback:
5.0
58527
03/2009 - 05/2009
data entry- posting listings
$948 (379 hrs @ $2.50/hr)
5.0 continuing assignment with Louise under a different assignment
L
Provider-to-Buyer Feedback:
5.0
58527
02/2009 - 03/2009
data entry- posting listings
$36 (16 hrs @ $2.22/hr)
5.0 continuing assignment with Louise under a different assignment
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.60
91%
TOP 10%
08/01/2009
26 min
Office Skills Test
4.10
88%
TOP 20%
02/10/2009
27 min
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
05/21/2009
25 min
Telephone Etiquette Certification
4.15
83%
TOP 20%
02/14/2009
20 min
Call Center Skills Test
3.90
78%
02/14/2009
24 min
Windows XP Test
3.90
72%
02/10/2009
19 min
U.S. English Basic Skills Test
4.25
68%
02/10/2009
18 min
oDesk Readiness Test for Independent Contractors and Company Managers
02/10/2009
8 min