HP-iCare (CRM Application) Company:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Hewlett-Packard USA Objective:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â iCare is a PCRM based customer relation management system customized to the business requirements of HP. The iCare System is in the process of Worldwide Deployment. iCare serves the Consumer Customers of HP. iCare offers various services of a typical CRM product as Case Management ,Unit Management ,Customer Management ,Entitlement and Warranty Management ,Service and Billing Management ,Escalation ,Work Flow Management , Interfaces to other Systems under the single umbrella. Environment:Â Â Â Â Â Â Â Â Â Â Â Â PeopleSoft Application Server, Weblogic 8.1 WebServer, UNIX Tool Used:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â LoadRunner, QTP |
