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Last 6 mos.
All-time
Feedback:
(2.10)
1 feedbacks
(2.10)
1 feedbacks
Hours:
3
3
Assignments:
1
1
See all Work History & Feedback
Location:
Paris, United States (GMT-05:00)
English Skills:
(self-assessed)
5.0
Member Since:
April 28, 2008
Last Worked:
September 27, 2009
oDesk Ready:
Yes
Related links:
Trends for
Online Assistants
Trends for
Data Entry Professionals
Jennifer R.
-
"
Exp IC data entry.site admin, cust serv, email assistant
-
Freelance
Data Entry Professional
,
United States
"
Permalink :
$10.00
/hr
Overview
Résumé
Work History & Feedback (1)
Tests (3)
Portfolio (1)
To be more successful working at home. I have desire to work and am more motivated doing it from the comfort of my own home office
See All Work History & Feedback
(1 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
119892
09/2009 - 09/2009
Customer Service & Technical Support for iPhone App
$17 (3.00 hrs @ $5.56/hr)
2.1 Provider was trained and logged a few hours and then stopped responding to customer requests without any notification to us. Repeated attempts to c...
L
Provider-to-Buyer Feedback:
No feedback given
See All Tests Taken
(3 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Telephone Etiquette Certification
3.85
68%
03/28/2009
22 min
U.S. English Basic Skills Test
3.00
17%
03/12/2009
14 min
oDesk Readiness Test for Independent Contractors and Company Managers
06/11/2008
9 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Emailing Clients
Provider
November 20, 2009
Online Customer Service
Provider
November 20, 2009
24 / 7 Support for Moodle Users
Provider
November 20, 2009
Customer Service Representative
Provider
November 16, 2009
long term,full time assistant
Provider
November 16, 2009
24/7 live chat required, work on commission basis for hosting company
Provider
November 16, 2009
Email responder and response tracker
Provider
November 13, 2009
Personal Assistant
Provider
November 10, 2009
Customer Support Sale
Provider
November 9, 2009
Market Research Analyst / Buyer / Import Coordinator
Buyer
November 1, 2009
Job Category Interests
Web Development
Ecommerce
Website QA
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Other - Administrative Support
Business Services
Bookkeeping
Customer Service
Order Processing
Skills
Skill
Experience
Level
Last Used
Description
Data Entry
10 yrs
5.0
2008
Data entry for every job I have ever held
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
09/2007
Present
Virtue Fusion
Chat Moderator / Independent Contributor
Working as a chat moderator on busy bingo websites. Moderating chat, hosting games, crediting accounts and helping people via live chat room.
Other Experience
RESUME
Jennifer Reynolds
Cynthiana KY 41031
859-707-6606
DREYNOLDS12@roadrunner.com
Job Objective: A position that required excellent communication, organization and customer service skills.
Employment Experience
Live Chat Assistant
www.redrover.com
2008 to 2008 (they ended position due to lak of site traffic) Only agent on site to help assist visitors with any account help they need.
CHA CHA Guide Oct 2006 to 2008
Live chat Guide helping people with real searches.
Website Tester 02/2008 to current
Testing websites on a needed basis for site usability, appearance, and much more.
Chat Moderator/Virtue Fusion 9/2007 to current
Moderator of live chat room and bingo website. Host chat games and must submit reports after each shift and account reviews.
Merchandiser/Hallmark 07/2007 to 9/2007
Territory of 4 stores in 3 different cities. I stock products, manage relations with the stores and managers. Manage cards, gift-wrap and other items. Maintaining stock and products sales weekly.
Home based CSR/West Corp 03/01/2007 to 8/2008
Independent contractor-handled inbound calls for Mattel Recall, Home Again Pet Recovery and Shop Nbc, Halo and Lenscrafters. Handled orders, Tech issues, account issues, sales, up-selling, and all other types of customer service calls.
Merchandiser/Mosaic 2006 to current
District consisting of 3 towns/stores. Maintain POP, stock, plan o grams, and games cases.
Arise Corporation 11/2005- 06/2007 The following 4 positions were with different clients within the Arise Corporation. (Independent Contractor)
-CSR/Home based - Home Depot Direct.com March 2007-June 2007
Provide customers with assistance with orders and refunds and returns all online based an logged in to queue for calls routed to my home.
-CSR/Home based - Staples Fax 2006 to ending 3/9/07 Process Staples faxed orders into AS400 system. Minimal contact with customers. Data entry.
-CSR/Home based Walgreenʼs 2006 to 2007
Provide customers with assistance with orders and refunds and returns all online based an logged in to queue for calls routed to my home.
-CSR Office Depot 2006 to 2006
Provide customers with assistance with orders and refunds and returns all online based an logged in to queue for calls routed to my home. (company cut hours)
-On Call CSR/Virtual Secretary Rental Information Center 2006 to 2006
Home based administrative assistant. Updating website, processing credit card orders, answering forwarded calls to my home. On call 24/7. Callback and info searching
CSR 1/Billing Specialist/Secretary Ashland Inc 2005
Billing of invoices through POS system. Daily faxing, copying, researching and receiving of invoices and in close involvement with the truck managers.
Dispatch Assistant, UPS Lexington, KY 2005
Receive drivers calls on 8 incoming lines, input truck and trailer information into specialized UPS system for packing and unpacking purposes. Office duties of data entry, filing, copying, verifying daily loads processed. Add and remove drivers for daily jobs and keep track of drivers hours worked.
Front-end Cashier Wal-Mart Lexington, KY 2003-2005
Provided customer service to a minimum of 100 customers daily. Operated electronic register and was responsible for balancing out cash draw at the end of my shift. Communicated with store managers to achieve customer satisfaction, especially while running service desk. Smart system for UPC codes, price verification, recalls, in stock items and layaway research and binning.
-Delivery Driver TJ's Pizzeria Paris, KY 2000-2003 Delivery of orders in a timely, very friendly manner. Responsible for my own bank and al money from sales I delivered until the end of my shift. Daily services of receiving orders, prepping, cooking, greeting and assisting customers, and operating a register.
-Waitress Jerryʼs Restaurant Paris, KY 1999-2000 Greet customers, present a seating choice and daily specials, report new table to waitresses. Greet and suggest menu options, receive order, execute speedy service and great hospitality to ensure customer satisfaction. Also accepted payments on touch button register.
Education
2000-2003 Maysville Community College Cynthiana, KY
Business, Computers and Early Childhood Education 20 Hours from completion
1993-1996 Harrison County High School Cynthiana, KY
Math, Art and Computers. Graduate of 1996
Professional skills:
Organizational: Extremely well organized work habits, detail oriented, decision making and problem solving.
Communications: Excellent oral and written communication skills in dealing with customers, staff and management.
Computer-related:
Clerical skills: Typing 60 WPM, data entry, Windows, Word, Internet, Access, Excel, Works, PowerPoint, Office skills of filing, copier, operating of a fax machine and operating a multi-line phone. Some QuickBooks use as well.
Education
From
To
School
Degree
Area of Study
Description
01/2000
06/2002
Maysville Community COllege
Other
Computers and Business
Project Title:
Internet Reasearch
Attachment:
none
Completed:
02/24/2009
Category:
Administrative Support > Web Research
URL:
none
Description:
I am looking to start a home based business, and hav had the worst time trying to find good cheap products I can use in ebay sales and for dropshipping. Or both. I am seeking someone or more then 1 person t help me find GREAT dropshippers. I can only accept companies that are free to join. I need low rates on the products and great deals on shipping.
I am looking for products in teh following:
adult natured toys
lingerie
plus size and juniors and juniors and mens and kids clothing and shoes.
hand bags
jewelry
as seen on tv items.
I am open to other GREAT selling products that will sell as well.
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
119892
09/2009 - 09/2009
Customer Service & Technical Support for iPhone App
$17 (3.00 hrs @ $5.56/hr)
2.1 Provider was trained and logged a few hours and then stopped responding to customer requests without any notification to us. Repeated attempts to c...
L
Provider-to-Buyer Feedback:
No feedback given
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Telephone Etiquette Certification
3.85
68%
03/28/2009
22 min
U.S. English Basic Skills Test
3.00
17%
03/12/2009
14 min
oDesk Readiness Test for Independent Contractors and Company Managers
06/11/2008
9 min
