Ana Maghanoy - "Experienced Quality Assurance Rep,CSR ,Data Entry, PA - Freelance Data Entry Professional, Philippines"

Roles/Responsibilities

 

                       

 

·         Takes calls from existing customers as well as prospective customers, and assist them in activating the Onstar System in the vehicle, account inquiries, and building new accounts.

 

Roles/Responsibilities:

 

 

 

·         Collaborate with training, client, and operations to keep an open line of communication regarding CSA and program quality specifics.

 

·         Establish and facilitate regular calibration meetings with clients and the internal Quality team to discuss and review initiatives to improve status of the program's call quality.

 

·         Coordinate with the Training and Quality Assurance Supervisor to optimize the team's performance by monitoring and evaluating the call flow, quality management, and coaching of the CSA.

 

·         Report to Training and Quality Assurance Supervisor with real time/daily/weekly progress/ program status.

 

·         Develop monitoring and feedback systems through research and constant calibration.

 

·         Report any non-compliance or otherrelated issues that have a direct impact on the quality of the program.

 

Roles/Responsibilities

 

 

 

·         Takes calls from existing customers as well as prospective customers, and assist them in their order inquiries ,account inquiries, and building new accounts.