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My Job Roles :Risk Management & Telecalling (Postpaid Bill Connections) For Aircel Cellular Ltd Chennai India.On Site Address Verification For Both Postpaid and Prepaid Customers(1) Checking the Quality of the Customer before activation of the mobile connections.(2) Checking the Quality of the Companies before activation of the mobile connections.(3)Managing Verification Team of 80 Staff's to get a Better quality by Cross Checking the Feedback of Executives from customers.(4) Managing Telecalling Team of 10 for Postpaid Bill Collections From the Customers.(5) After Bill Generation Every month just we give a reminder call for the payment and set a aapointment as per the customers convenient.(6) Maintaining All the Feedbacks and MIS of Verification Team and Telecalling Team and sending day to day updation reports to the Clients.
