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I was most recently a Learning Coordinator with Bank of America. This was a wonderful experience in which I acquired many skills and developed an excellent work ethic. I was recently displaced due to my role moving offshore. I am proficient in Word, Excel, Outlook, PKZip, HRIS, PowerPoint, LiveMeeting, WebEx and have worked with PDF files, Adobe Reader and Visio. My role required the ability to communicate clearly and effectively as I supported over 10,000 associates in my line of business. It also required a great attention to detail and being organized.I always maintained a positive working relationship with my team. I am reliable, resourceful and driven to provide the best product for each assignment.References available.
Each role I have had since 1991 required excellent written and verbal communication skills. I had to communicate professionally, cleary and effectively in order to be successful in my role as a Loan Closer. At that time I performed all face-to-face loan closings with the borrowers and their attorneys or agents. Moving on to Loan Processing I was required to have excellent communication skills when consulting with the borrowers about their loan requirements as well as the escrow agents, insurance companies, attorneys and loan officers. In my most recent role as Learning Coordinator for Bank of America, I supported over 10,000 associates, this too required excellent written and verbal communication.
I have worked in the mortgage industry since 1991. The mortgage company I was working for at the time got their first computers in 1993. Since then, each of the roles listed below required data entry. I can type/keyboard over 60 words per minute.-Loan Closer-Loan Processor-Fulfillment Associate -Level One Underwriter-Learning Coordinator
My most recent position as a Learning Coordinator for Bank of America, required proficient use of the following:-Microsoft Word-Microsoft Outlook-Microsoft Excel-Microsoft PowerPointI was required to schedule meetings and training using Outlook. I completed weekly compliance reports that required working with large volumes of information, importing this information to Excel and organizing it to present in a report. I used Word to create instruction documents/forms utilized in training. I also used PowerPoint to create presentations for training purposes.
I have worked from home for over three and half years, most recently for Bank of America. I transitioned to Bank of America after the acquisition of my former company, Nexstar Financial Corporation. My position at Bank of America ended as a result of the line of business I support being moved offshore. My last day was October 31, 2008.I supported 10,000+ associates and support personnel under Mortgage, Home Equity & Insurance Services with the following: > Generate weekly Compliance reports using HRIS. > Enroll hundreds of associates in Training Courses using a Batch Enrollment Tool. > Set up new training courses in an Associate Learning Portal. > Set up Live Meetings and WebEx sessions. > Process training rosters. > Generate monthly past due reports for Instructors. > Develop and create instruction documents. > Provide individual support and training as requested by management. > Generate response communications for two mailboxes.Daily work requires proficient use of: > MicroSoft Office Word > MicroSoft Office Excel > MicroSoft Office Outlook > MicroSoft Office PowerPoint > HRIS > Some use of Visio Since March 2007, I have received 10 Bank of America Spirit Awards for Team Work, Collaboration, Dedication, Initiative and Customer and Associate Delight.
