Patch P. - ISD Consultant/Support Engineer /lMS, Moodle, SCORM, Training - Freelance Consultant, United States

I have used paintshop programs of one type or another to render graphics when I make training materials, web content, logos, etc.

website:  http://spettietsidekick.biz/moodle

* Self taught on Moodle LM

Achievements:
S install, setup, customization and upgrades.

• Self-taught on XAMPP install, setup and troubleshooting.
• Self-taught on PHP editing and troubleshooting.
• Self-taught in MySQL setup.
• Self-taught in Apache setup.

  Clients:

  Dr. Jack Jacobsen, Round Rock, Tx

Responsibilities:
• Scanned around 500 photos
• Touched up where necessary
• Utilized Photoshop and Captivate to generate photo album background, menus and navigation bars.

Created DVD as additional retirement gift.

agileTCP,  Austin, TX
05/2007-08/2008
Instructional Designer and Developer

Achievements:

• Trained Agile employees to design and develop SCORM Conformant courses.
• Helped set up and maintain LMS for training internationalization group.
• Traveled to Japan and successfully set up a function manual development process with Japanese counterparts.

  Responsibilities:

• Utilized the ADDIE Process- Analyzed, Designed, Developed, Implemented, Evaluated.
• Communicated task analysis plans, assessment plans to customer.  Modified as necessary. 
• Based on business demands, developed a factory Operations course map, aimed at the factory operators.
• Developed course objectives based upon action statements, not knowledge statements.
• Interviewed SME’s in US and Japan, extrapolated information from technical documentation about the Manufacturing Execution Software. (MES)
• Interviewed, shadowed and sometimes video taped the customer operations personnel to capture context of daily activities and possible deviations to be dealt with.
• Designed with flexibility in case of a priority change or a procedural change.
• Developed technical publications as needed.
• Designed and developed SCORM Conformant E-learning content and instructor led content as part of Training Internationalization Group. 
• Designed based upon a general Course, Chapter, Topic stucure.
• Implemented clearly stated task, condition and standards.
• Followed a general methodology of ‘Tell Me’ – introduce the Subject, Tell the story.  ‘Show Me’- Demonstrate any procedures, processes, etc.  Let me try – Lab exercises, class exercises with feedback and correction.  Confidence builders. ‘Let Me Do It’ – Separate timed certification test.
• Provided weekly updates at worldwide team meetings.  Provided weekly local updates, action plans and risk analysis if needed.
• Provided weekly completion report.

  Employers:

  Hospira Inc, Austin, TX

Responsibilities:

* Safely operate overwrap bagging and heat sealing equipment as needed.
Safely pm and repair overwrap bagging and heat sealing equipment as needed.

Tokyo Electron America, Austin, TX
04/2005-05/31/2006
Instructional Designer and Developer

Achievements:

* First from within my business unit to collaborate with EU and Japan to develop and deliver training on next-generation equipment from Japan

• I am the only US employee who has been able to create laptop simulators for our newest line of equipment.  This was after the software department told me it that the software department had never configured laptops.
• Trained to Macromedia Flash Level 2

  Responsibilities:

  * Develop training for our trainers to deliver to internal process, equipment and startup engineers as well as to customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.

• Work with technical marketing department to assure that latest innovations to the equipment are highlighted for existing and potential customers.
• Develop Train the Trainer courses. 
• Help establish design and development processes by utilizing, evaluating and feeding back information to the rest of the group.
• Set up our group in the company web-based workspace.  We now can post projects, WIP, Training materials, etc.  This provides high visibility and access for the appropriate people.
• Conduct meetings via network meeting programs (MS Net meeting, Office Live, Breeze)
• Train new and less experienced trainers in the buildup and configuration of desktop and laptop pc’s for simulators.
• Train new and less experienced trainers in installation, troubleshooting and networking configuration of LynxOs (UNIX) utilized on simulators.
• Train new and less experienced trainers in Windows based pc buildup, configuration and software install, troubleshooting and networking configuration in the equipment controllers.

   

  Tokyo Electron America, Austin, TX

Achievements:

* First from within my company to achieve IBSTPI CTT+ Certification

• I was the first US trainer from within my BU to be invited back to Japan to run a technical training course for a class from Singapore

  Responsibilities:

  * Act as consultant for next generation equipment course development.  This entails working directly with the course developer to assure technical accuracy of the course materials.

• Act as the primary point of contact for next generation equipment training issues.  This entails meeting on a regular basis with appropriate people in the BU as well as communicating project progress on a regular basis.  Coordinate course development with TKL and TEE in order to preserve the integrity of the training.
• Assist the training group in maintenance of the instructor certification program for TEA course offerings.  Audit and monitor other instructor’s technical knowledge and provide periodic reports to management.  Ensure that instructors are fully proficient in the skills they are teaching, and that their conduct of training adheres to the standards of the official instructor guides.
• Represented the BU on the GTTT.  Attend meetings as required, and perform other functions as assigned by the GTTT leader and the BU GTTT leader.
• Assist in production of Computer Based Training related to our products.  Learn to use authoring tools such as Toolbook Assistant, Flash MX, and other programs necessary to facilitate CBT development.  Act as liaison for the training group with the GTTT DL group for CBT related issues.
• Utilize Kepnor Trego Rational processes and incorporate these into the training as well.
• Develop and deliver training to internal process, equipment and startup engineers as well as customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.
• Work with technical marketing department to assure that latest innovations to the equipment are highlighted for existing and potential customers.
• Conduct meetings via network meeting programs (MS Net meeting, Office Live, Breeze)
• Build and configure desktop and laptop pc’s for simulators and for classroom computers.
• Install, troubleshoot and configure networking for LynxOs (UNIX) utilized on simulators.
• Windows based pc buildup, configuration and software install, troubleshooting and networking configuration in the equipment controllers and in the classroom.
• Utilize vnc to administer desktop pc’s from remote.

  Tokyo Electron America, Austin, TX

Achievements:

* Repaired defective equipment from the field and used it to upgrade our training tools.  The upgrades would normally have cost around $75,000.00.

Responsibilities:

* Act as a resource to the less experienced trainers during complex equipment failures.

• Perform needs analyses after mining real life service data and develop core essential task lists based upon those analyses.
• Work in tandem with the Business unit as the training team point of contact to bring the next generation tool from Japan to the United States.
• Develop and deliver training to internal process, equipment and startup engineers as well as customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.
• Work with technical marketing department to assure that latest innovations to the equipment are highlighted for existing and potential customers.
• Conduct meetings via network meeting programs (MS Net meeting, Office Live, Breeze)
• Build and configure desktop and laptop pc’s for simulators and for classroom computers.
• Install, troubleshoot and configure networking for LynxOs (UNIX) utilized on simulators.
• Windows based pc buildup, configuration and software install, troubleshooting and networking configuration in the equipment controllers and in the classroom.
• Utilize vnc to administer desktop pc’s from remote.

  Education:

May, 1993  GPA 4.0

References

Gigi Zettler
Technical Trainer
agileTCP
512.789.2526

Eric Ochsie
Contractor
agileTCP
512-251-0893

Nicholas DeNardo
Manager
JD Edwards
636-459-7134

Michael Goyne
Technical Training Specialist
Tokyo Electron America
512-424-1612

Interface with majior customers.  
Coordinate site coverage for semiconductor equipment repair and maintenance.  
Coordinate and carry out repair and mainentance activities.
Coordinate and perform modifications and upgrades.
Document all work performed.