-Handled offshore development unit for AVAYA, Envox and Apptera. -Collaborated with client team to define corporate strategy based on business goals and strategic initiatives; developed creative and profitable solutions for internal/external clients. -Administered organization-wide needs-assessment; identified critical training needs and requirements. -Oversaw software platform design and custom solution delivery for multimillion-dollar accounts. -Defined and directed project goals, objectives, critical success factors, milestones, and risks. -Communicated detailed product knowledge to support consulting engagements. -Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions; mentored and assisted associate services staff. -Active member in bringing Practice based delivery organization in place. -Active participant in DATS team, a team that involves technical research and development. -Earned reputation as top performer with the largest accounts and as the person to put out the biggest fires. -Managed emergency technical support for multi-national customers, including system diagnostics and technical problem resolution. -Managed technical platform implementations and integration with third-party software. -Managed pre-and post-sale customer support and client relationships for global enterprises. |
