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Last 6 mos.
All-time
Feedback:
(3.42)
2 feedbacks
(3.42)
2 feedbacks
Hours:
5
5
Assignments:
2
2
See all Work History & Feedback
Location:
Marikina City, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
May 31, 2009
Last Worked:
July 3, 2009
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Trends for
Data Entry Professionals
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Online Assistants
Clark Yves Dey Marcelo
-
"
Jack of All Trades
-
Freelance
Consultant
,
Philippines
"
Permalink :
$3.33
/hr
Overview
Résumé
Work History & Feedback (2)
Tests (10)
Portfolio (0)
See All Work History & Feedback
(2 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
81030
06/2009 - 07/2009
Amateur photographer
for Philippine tourism/trav
el site
$3 (fixed-price)
4.6
L
Provider-to-Buyer Feedback:
No feedback given
49717
06/2009 - 06/2009
Content Writer
$17
3.2
L
Provider-to-Buyer Feedback:
No feedback given
See All Tests Taken
(10 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
oDesk Readiness Test for Independent Contractors and Company Managers
5.00
94%
TOP 10%
1st Place!
05/31/2009
15 min
Call Center Skills Test
3.90
82%
TOP 20%
05/31/2009
15 min
U.S. Word Usage Test
3.75
71%
06/02/2009
17 min
Telephone Etiquette Certification
3.70
64%
06/02/2009
11 min
English Vocabulary Test (U.S. Version)
4.10
51%
05/31/2009
22 min
Job Category Interests
Writing & Translation
Website Content
Blog & Article Writing
Creative Writing
Other - Writing & Translation
Administrative Support
Personal Assistant
Web Research
Transcription
Other - Administrative Support
Design & Multimedia
Voice Talent
Presentations
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Advertising
PR - Public Relations
Telemarketing & Telesales
Market Research & Surveys
Business Services
Bookkeeping
Recruiting
Other - Business Services
Skills
Skill
Experience
Level
Last Used
Description
Customer Service
3 yrs
4.0
2009
Customer Service
-knows ways to help clients
-taking inbound and outbound calls
-easily gains rapport with clients
-very professional in every call
Data Entry
10 yrs
4.0
2009
Data Entry
-very articulate in typing
-fast and good accuracy
Internet
10 yrs
4.0
2009
Internet
-good backgound regarding the Worldwide Web
-internet savvy
-email and IM
Microsoft Office
10 yrs
4.0
2009
Microsoft Office
-MS Word
-MS Powerpoint
-MS Excel
Multitasking
10 yrs
4.0
2009
I am very good in mutlitasking, it makes the job faster.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
06/2009
Present
Convergys Philippines
Collector / Executive
Convergys is the global leader in integrated billing, employee care, and customer care services provided through outsourcing/licensing.
I am working as a collector for different well-known American Companies.
Responsibilites includes:
-doing third party follow-up
-outbound calls
-meeting quotas
-help creditors be paid
-help debtors, by giving them different options on settling their bills
-taking inbound calls
-analyzing and giving proper statusing
I am one of the consitent top collectors.
06/2007
03/2008
SITEL Philippines
Customer Service Representative / Executive
SITEL is one of the leading contact centers in the world.
I worked as a Customer Service Representative. I handled a Canadian telecommunications account.
My job was more focused on the internet service offered.
Responsibilities included:
-taking inbound calls
-billing inquiries
-complaints
-general inquiries
-sales
-client retention
I was given a lot of commendations for customer satisfaction.
01/2007
06/2007
Perot Systems Philippines Inc.
Accounts Receivable Executive / Executive
Perot Systems Corporation is a global provider of technology-based business solutions in selected industry sectors.
Perot System Philippines Inc. is one of the office outside the US.
I worked as an Accounts Receivable Executive.
Responsibilities included:
-claims statusing
-third party follow-up (outbound follow-up calls to major hospitals and insurance company)
-data entry
-claims analysis
HIPAA accredited
07/2006
08/2006
WinSource Solutions
Customer Service Representative / Executive
WinSource Solutions is a Business Process Outsourcing company in the Philippines.
Responsibilities:
-doing outbound sales calls to the United States
-meeting quotas
-upselling of products
Education
From
To
School
Degree
Area of Study
Description
06/2002
03/2006
Laguna Northwestern College
Bachelors
Nursing
Studied Nursing. Courses included general and specific areas of the nursing curriculum.
Attended various medical seminars and got certifications.
Completed hospital internship.
Licensed Nurse
06/2001
03/2002
Cebu Doctor's College
Bachelors
Psychology
Studied Psychology with main focus on the basics, areas, and concepts of Psychology
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
49717
06/2009 - 06/2009
Content Writer
$17
3.2
L
Provider-to-Buyer Feedback:
No feedback given
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
81030
06/2009 - 07/2009
Amateur photographer for Philippine tourism/travel
site
$3
4.6
L
Provider-to-Buyer Feedback:
No feedback given
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
oDesk Readiness Test for Independent Contractors and Company Managers
5.00
94%
TOP 10%
1st Place!
05/31/2009
15 min
Call Center Skills Test
3.90
82%
TOP 20%
05/31/2009
15 min
U.S. Word Usage Test
3.75
71%
06/02/2009
17 min
Telephone Etiquette Certification
3.70
64%
06/02/2009
11 min
English Vocabulary Test (U.S. Version)
4.10
51%
05/31/2009
22 min
UK English Basic Skills Test
3.75
51%
06/06/2009
13 min
English Spelling Test (U.S. Version)
4.40
40%
05/31/2009
9 min
Windows XP Test
3.10
37%
06/02/2009
23 min
Outbound Sales Skills Test
2.55
37%
06/01/2009
14 min
U.S. English Basic Skills Test
3.60
34%
05/31/2009
18 min