National Pen (Philippines) LLC
42Flr. RCBC Plaza, Yuchenco Tower
6819 Ayala Avenue Makati City, Metro Manila 1200
Account Executive
Responsibilities:
· In –House - Account Executive for Sales and Customer Service - Provides customer level experience to our clients in the US, CANADA, AUSTRALIA & NEW ZEALAND
Epixtar Philippines – IT Enabled Services International Corporation
Eastwood City, Libis, Philippines
TSR ( Telephone Service Representative)
Responsibilities:
· Credit card application over the phone.
· Assisted in the creation and development of the banks customer relationship management system.
· Performed queries in multiple databases.
· Provided support to the sales team, ensuring all sales and service objectives were met.
· Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
· Worked with new customers in the development of new accounts and the implementation of new systems.
· Assisted in the development of new policies and procedures.
· Assisted in the training of new customer service representatives and associates.
· Performed market research surveys on customer needs and requirements.
· Prepared weekly sales reports for the sales team and sales management.
· Generated repeat business through successful client follow-up.
Accounts Handled on TSR Position
- Discover Card – Credit Card Acquisition; Business to Consumer Program / Outbound.
- Applied Card Bank / Cross Country Bank – Credit Card Acquisition; Business to Consumer Program / Outbound.
- Reed Business Information ( RBI ) – Lead Generation; Business to Business Program / Outbound.
- Verizon Yellow Page Directory – Directory listings; Business to Business Program / Outbound.
- Telus – Canadian Telecommunication Company; Inbound.
