Mary Mantz - "NATIVE ENGLISH - 99th Percentile Writer/Editor - Freelance Technical Writer, United States"

• Along with one coworker, converted MS Word ITAR documents to FrameMaker template format; converted PowerPoint graphics to Windows Meta File format for importation into FrameMaker documents; used switches to create books of targeted content; converted finished FrameMaker documents into Adobe Portable Document Format (pdf).
• Transcribed digital audio recordings of engineering classes.
• Reviewed all documents touched for cosmetic edits.

• Was solely responsible for updating existing company end user manual for Project Library software with Power Steering interface; captured new screen shots; rewrote copy to describe new environment; created sample project data for use in documentation effort.
• Interviewed Subject Matter Experts (SMEs) to obtain technical and functional requirements.

• Tracked partner requests to ensure prompt and satisfactory resolution.
• Acted as liaison between partners and various internal resources, including Engineering Support, Development Support, Customer Service, and Product Management.
• Documented database functionality and process flows for distribution to internal personnel and external partners; created enhanced processes for tracking partner requests.
  
  Primary Tools: MS Word, MS Excel, MS PowerPoint, MS Visio

• Was solely responsible for compiling, formatting, and editing monthly reports and various other military Contract Data Requirements Line Item documents (CDRLs) for four engineering team projects.
• Interviewed SMEs to obtain source data for various monthly and ad hoc reports.
• Created new standardized report templates; provided grammatical proofing of all documents touched.

• Processed Engineering Change Requests (ECRs) to update and maintain official company documents, strictly adhering to change control policies to ensure that all changes were properly documented and to comply with company and FDA regulations.
• Interviewed engineers to determine needed modifications to procedural content of process documents and diagrams.
• Along with four-member team, provided iterative proofing of all documents, including incremental redline phases.
• Archived all CR process versions using company- prescribed Documentum protocol.

Primary Tools: MS Word, MS Excel, MS Visio, Lotus Notes

• Completely reorganized office where no administrative processes existed previously.
• Established daily administrative protocol.
• Oversaw replacement of computer systems.
• Was solely responsible for day-to-day management of office.
• Managed company bank accounts, including issuance of checks, transfer of funds, and reconciliation of all accounts.
• Composed letters to clients and other business documents.
• Provided personal and administrative support to the president.

• Used data gathered by engineers to create reports on forensic structural investigations.
• Researched and gathered data pertaining to investigation site soil properties.
• Used photographs, drawings, interviews with engineers, and technical reports and analyses to describe factors contributing to hazardous conditions at site properties.
• Worked with team members to update and maintain internal website.

Primary Tools: MS Word, MS Visio, MS FrontPage

Additional work history available upon request.

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