Equip new hire employee with the minimum skill set required by the client.
Provide call monitoring transactions to agents and team lead for skills verification and development.
Deliver pre-process and product training to new hire employees.
Analyze, design and implement training modules as per client needs.
Provides additional assistance and monitor performance of representatives
enrolled in the personal improvement plan.
Perform transaction monitoring during nesting phase and whenever necessary.
Measure, enhance and motivate the trainers who are involved in the account. |