Javascript must be enabled to properly navigate this site.
Home
Why oDesk
Tour
Who Uses oDesk
FAQs
Press
Find Providers & Jobs
Find Providers
Find Jobs
Tests
Trends
oConomy
Groups
My Jobs
Openings
Candidacies
Assignments
Post a Job
Manage & Work
Team Room
Work Diary
Reports
Team Admin
Staffing Console
Payments
Financial Activity
Payment Methods
Withdrawals
Referrals
Sign In
or
Create an Account
Community
What's New
Forums
Blog
Store
?
Help
Help Center
A-Z Index
Resources & Downloads
Contact Support
Providers
Jobs
Tests
Community
Help
Find Providers
Find Jobs
Tests
Trends
oConomy
Groups
Share
Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
none
none
Hours:
104
104
Assignments:
4
4
See all Work History & Feedback
Location:
Mallorca, Spain (GMT+01:00)
English Skills:
(self-assessed)
5.0
Member Since:
August 13, 2009
Last Worked:
November 17, 2009
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Lesley Patricia Randall
-
"
Professional Administrator/Recruitment Consultant/Marketer
-
Freelance
Consultant
,
Spain
"
Permalink :
$7.78
/hr
Overview
Résumé
Work History & Feedback (4)
Tests (6)
Portfolio (0)
Professionally qualified administrator, recently requested to join The Insititue of Professional Administrators, alongside existing Fellowship with the Institute of Administration Management. Employment has been in some form of administration since leaving College, mostly at a senior level. A qualifed Personnel Practitioner and Trainer and trained people of all ages and levels in Administration, Information Technology, Customer Service, Assertiveness, Appraisal Training and Management of...
Professionally qualified administrator, recently requested to join The Insititue of Professional Administrators, alongside existing Fellowship with the Institute of Administration Management. Employment has been in some form of administration since leaving College, mostly at a senior level. A qualifed Personnel Practitioner and Trainer and trained people of all ages and levels in Administration, Information Technology, Customer Service, Assertiveness, Appraisal Training and Management of Change as an example. Proficient in a number of CRM packages, such as SUGAR, CATS, ZOHO, SHAREPOINT and many on-line "Timekeeping" tools, SEO Optimisation, Internet Sales and Marketing and many others. Can use various packages for the production of leaflets, business cards and other marketing material.
more
less
See All Work History & Feedback
(4 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
28327
09/2009 - Present
ZoHo CRM Administration
$567 (69 hrs @ $8.18/hr)
Job in progress
125395
11/2009 - Present
HR ADMINISTRATOR
$56 (13 hrs @ $4.44/hr)
Job in progress
84804
10/2009 - Present
Sourcing Expert 2
$33 (fixed-price)
Job in progress
63114
09/2009 - 09/2009
ZOHO CRM Specialist
$169 (22 hrs @ $7.78/hr)
No feedback given
L
Provider-to-Buyer Feedback:
No feedback given
See All Tests Taken
(6 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Office Skills Test
4.25
93%
TOP 10%
08/17/2009
24 min
Telephone Etiquette Certification
3.85
69%
08/17/2009
18 min
Resume Writing Skills Test
3.25
69%
08/22/2009
32 min
Email Etiquette Certification
3.45
48%
08/22/2009
26 min
English Spelling Test (U.S. Version)
3.40
9%
08/17/2009
38 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Recruitment Expert
Buyer
October 21, 2009
Typists for English and/or Spanish
Provider
October 11, 2009
Job Category Interests
Web Development
Ecommerce
Networking & Information Systems
ERP / CRM Implementation
Writing & Translation
Other - Writing & Translation
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Design & Multimedia
Presentations
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Advertising
Email Marketing
SEO - Search Engine Optimization
SEM - Search Engine Marketing
SMM - Social Media Marketing
PR - Public Relations
Telemarketing & Telesales
Business Plans & Marketing Strategy
Market Research & Surveys
Sales & Lead Generation
Other - Sales & Marketing
Business Services
Bookkeeping
HR / Payroll
Project Management
Business Consulting
Recruiting
Statistical Analysis
Other - Business Services
Skills
Skill
Experience
Level
Last Used
Description
ADMINISTRATION AND CUSTOMER SERVICE
30 yrs
5.0
2009
Active Member of the Institues of Administrative Management and Institute of Professional Administrators.
Whilst working for over 20 years with Government Training Providers in both Centre Management and Business Development achieved high recognition with both the organisations I worked for and the Funders.
Both the Training Providers and Funders were very strict on quality, quantity and operating to high standards such as ISO9001, Equal Opportunities, Health and Safety. Achieving Targets, Customer Satisfaction (Adult and Young People Unemployed). Gained 100% achievement in the year 1998 - 1999.
Attaining results and building relationships with Awarding Bodies for the qualifications we were delivering, such as Administration, Information Technology, Customer Service as the core. As a Trainer I also covered these subjects and in particular NVQ Administration Level 4 as an Assessor.
These are examples only.
Business Development
25 yrs
5.0
2009
WHILST WITH GOVERNMENT AGENCIES IN THE UK THIS WAS TYPICAL OF MY BUSINESS DEVELOPMENT ACTIVITIES
Local Champion and Focal Point for mature workforce issues and activities
Maintain current business and identify new business development opportunities.
Network with new and existing customers i.e. LSC, ES, LA.
Provide up-to-date local LMI
Maintain accurate and up-to-date local tendering information (e.g. employer links, staff and premises)
Ensure staff are aware of business development activities and best practice
Development and Management of sales and marketing strategies, planning, participation in PR events.
Maintenance and control of management finance within the area ensuring correct implementation of procedures, and contribution to corporate financial planning.
IN MALLORCA
Sourcing new avenues for business and marketing for Mark Ingram Associates
Marketing organisations and implementation of new practices whilst with Sun Search Recruitment.
information technology
30 yrs
5.0
2009
Setting up a IT Training Centres, planning, co-ordinating and control of all activities.
Implementing and operation of sales, marketing and promotional programmes within budgets.
Providing a Training Consultancy Service for organisations and individuals.
Development of Training Programme, and delivering training to staff with development of training resources.
Proficient in a number of CRM packages, such as SUGAR, CATS, ZOHO, SHAREPOINT and many on-line "Timekeeping" tools, SEO Optimisation, Internet Sales and Marketing and many others.
RECRUITMENT, SELECTION
30 yrs
5.0
2009
LENNON AND CLARK CONSULTANTS &
nbsp; &n
bsp;
RECRUITMENT, SELECTION, TRAINING EXPERIENCE AND EXPERTISE
I am Lesley the Key Consultant for Lennon and Clarke and will provide you with information as to my expertise in the field of Recruitment, Selection, Training and Development both in the UK and in Spain. For nearly two years I was employed by Sun Search Recruitment SL, as Office Manager and Recruitment Consultant, the Recruitment Company specialise in placing British and European job seekers into exciting and rewarding positions in Mallorca, Mainland Spain and across European countries, this at times for certain vacancies extend to Canada, USA, Dubai. Previous to this employed by an Information Technology Company as a Marketing Executive/Office Manager, this company are specialists in all aspects of IT and I was responsible for the recruitment and selection of staff, using databases designed for Recruitment and use of “Job Boards” and the marketing of the company and its sister activity “Business Directory” -
http://www.ojored.com
. To this day I an involved in adhoc projects.
In the UK since leaving full time College I have been involved in Personnel and Training and for fifiteen years worked for a major Car Manufacture which at the time I left was called the “Rover Group”. There I worked in the Personnel and Training Department responsible in the main for recruitment and testing of Apprentices for Engineering and Business Administration. I moved on from here to be a Personnel Manager for a Hydraulics Company and was responsible for all aspects of Recruitment, Selection and Training.
My main years were working for Government Funded Training Providers in many roles due to promotion. These Training Providers provide training for both Adult and Young People unemployed in Awarding Body Qualificiations such as IT, Administration, Customer Service, Electronics, Child Care, Management, Retail and much more..... In addition to this it was as part of the contract with the Government to find suitable employment for the individuals concerned and train them in all aspects of interview techniques, body language, social skills to assist them in gaining employment. All of my roles encompassed this, from winning the business with the Government Agency, to seeking suitable premises, facilities management, gaining Awarding Body Approval, recruiting Training and Administration Staff, keeping abreast of Health and Safety, Equal Opportunities, Quality Standards and Government Legislation.
I have worked with individuals of all ages and backgrounds seeking employment including the project which was to educate employers and individuals with regards to “Age Discrimination Legislation” which came into affect in 2006.
Still to this day I, personally or as Lennon and Clarke Consultants provide assistance to individuals particularly in seeking employment.
Familiar with Job Boards, Recruitment, Employment Agencies, how they work and have submitted individual CV´s and company information onto these Boards/Agencies and monitored progress. There are many National and International ones, such as “Monster”, “Experter” and much more.
I am used to working to tight deadlines, and provide quality and quantity of work and ready to start immediately
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2004
Insititue of Administrative Management -Fellow Member [2642]
CfA
Leanne More
Business Support Officer
leanne.more@cfa.uk.com
CfA
6 Graphite Square
Vauxhall Walk
London
SE11 5EE
020 7091 9620 (tel.)
020 7091 7340 (fax.)
http://www.cfa.uk.com
CfA is the National Standard Setting Body for Business & Administration, designing standards, endorsing qualifications, designing apprenticeship frameworks, developing skills and conducting research and consultancy.
2009
Insititue of Professional Administrators [2642]
IAM
Kerrie FullerMembership ManagerInstitute of Professional Administrators (IPA)Institute of Administrative Management (IAM)6 Graphite SquareVauxhall WalkLondonSE11 5EETelephone: 020 7091 2606 (IPA)Telephone: 020 7091 9622 (IAM)www.inprad.org (IPA)www.instam.org (IAM)
Employment History
From
To
Company
Title/Role
Description
02/2005
Present
Mark Richard Ingram
Marketing Executive/Office Manager / Executive
Worked for over one year direct and the remainder on an adhoc basis.Marketing Executive/Office Manager responsible for a Telemarketing Team , Optimizing websites,office management, team management and use of advanced computer technology. Demotics and Business Directories. CRM, IT Training, Database Administration
02/2007
12/2008
Sun Search Recruitment SL
Office Manager/Recruitment Consultant / Executive
Employed by Sun Search Recruitment SL - (Feb/March of January 2007 until December 2008 company down sizing due to recession). This role was initially as Office Manager however business was progressing well became a dual role as Office Manger/Recruitment Consultant. The role had many facets which are detailed below.
Excellent communication skills providing fast and effective responses
Maintaining confidentiality for both client and candidate information
Excellent promotion and marketing skills
Team worker reaching common financial and team targets
As office Manger ensure smooth management
Responsible for all IT Management from basic to advanced maintenance
Responsible for the Up keep of all Communications including job boards
Working with all advertising media
Interviewing candidates and clients processing as appropriate
Achieving positive results
Maintaining rapport with clients and candidates from all walks of life
The company also has expanded into other avenues of business enterprise such as business acquisition and yachting recruitment gaining experience and knowledge in these two areas
07/2003
08/2004
Fern Training and Development
Business Development Manager / Manager
National Government Training Provider) Derby
Business Development Manager for all areas of operation within the UK. This meant keeping abreast of all Government bidding opportunities and winning successful tenders.
08/2000
07/2003
Action 4 Employment
Business Development Manager/Area Business Development Manager / Manager
(National Government & Commercial Training Provider) Sheffield
Business Development Manager Head Office and East Midlands this meant providing Business Development for Training Centres in Humberside, Derbyshire, Nottinghamshire, Leicestershire.
03/1990
04/2000
The MARI Group Ltd
Project Manager/Centre Manager/Business Development Manager / Manager
UK Government Funded IT Specialist organisation providing training and support to Adults and Young People unemployed in IT User and IT Maintenance and other courses such as Administration, Customer Service, Child Care, Electronics and more....... Also, specialists in Micro Systems. My role was setting up and running Training Centres in Derbyshire, London and Bristol, also tendering for projects. Operated a project in Derby at 100% success for two years with a Government body.
03/1990
04/1992
Robert Heed Associates Ltd
Centre Manager / Manager
Open Learning Training using Interactive Video & CBT. Responsible for the day to day operation, training, accounting and marketing. On of the successful contracts was with a large company based in Leicestershire, Nottinghamshire and Derbyshire providing Appraisal Training.
03/1988
04/1990
Derbyshire Royal Infirmary
General Administrative Assistant /Patient Complaints / Executive
Responsible for the Personnel and Training Administration of all the Nursing Staff. Dealing with Gradings, Training Courses, Supply of Staff and maintaining accurate records. This role reported to the Director of Patient Care Services and also included dealing with Patient Complaints and the Community Council.
Other Experience
Information Technology
INFORMATION TECHNOLOGY EXPERIENCE AND KNOWLEDGE
Numerous Word-processing Packages since 1980Ã�Â
´s
Lotus and Microsoft Excel Spreadsheets
Microsoft Power Point
Some Programming in the 1980/90�&Aci
rc;´s
Intermediate Computer Maintenance
Extensive experience with the Internet, emails, Data Management
Microsoft Office Publisher & Corel Draw
Adobe Photoshop Elements and Adobe
Paint Shop Pro (Some)
Serif Plus
Numerous CRM Packages
TUI Espana Nordic Reservations Package
Languages
English (Mother Tongue)
Spanish (Intermediate Spoken, Reading)
French Basic
References
Mark Richards - Personal Reference - 2005
Conkas cb, Owner/Director
Marketing Executive/Office Manager responsible for a Telemarketing Team , Optimizing websites,office management, team management and use of advanced computer technology. Demotics and Business Directories.
Jennifier Snowdon - Personal Reference - 1992
The MARI Group Ltd, Personnel Manger
Project Manager/Area Manager/Centre Manager/Business Development Manager - London, Derby and Bristol in the UK. Government Training organisation specialising in IT, Customer Service, Administration.
Keith Hayward - Personal Reference - 1970
The Rover Group, Personnel
Various roles Clerical/Secretarial/Office Administrator for Personnel and Training.
Significant Achievements
Student of the Year Award during 5th Year at Secondary School.
Transfer of Saturday Morning/Holidays Employment (Shoe shop) from Maidstone to Swindon whilst in 5th Year at School and College.
Achieving Professional Qualifications on a Part Time basis, three evenings a week for four years.
Setting up and operating an Open Learning Commercial
Training Centre, covering subjects such as Information Technology, Appraisals, Management of Change, Team Building and Assertiveness.
Over 22 years employment in Personnel and Training Functions, in particular familiarity with Government Training Schemes and their operation, achieving targets.
Role in Business Development bringing in over 6 million pounds worth of business in two and half years Tenders for Government Training Programmes
Working with husband in Majorca in the 1980.
Promoting a Government Project in raising awareness of European Legislation on Age Discrimination introduced in 2006.
Returning permanently to Majorca in 2004 with my husband and five cats and following a career.
Securing employment as Marketing Executive with an Information Technology Company in Palma de Mallorca.
Securing employment as Office Manager/Recruitment Consultant for an International Recruitment company based in the Port de Soller in Mallorca
Education
From
To
School
Degree
Area of Study
Description
07/2009
07/2009
Direct Entry
Masters
Administration
Institute of Professional Administrators.
The IPA is the leading professional body in the UK for administrators and office professionals. Our membership includes secretaries, PAâs, receptionists, general administrators, executive assistants and virtual assistants. Established in 1957, the Institute of Professional Administrators (formerly the IQPS - Institute of Qualified Professional Secretaries) is the leading professional membership institute for business administrators.
07/1980
07/2004
Various Company In-House
Other
Mixture
Use of Apple Mac Computers (1980) Rover Group, Swindon
Working Safely (ISOH)
Team Building
Internal Auditors Course (BS5750/ISO9000)
3 Day Sales & Marketing Course
Various Word-processing/ICT Courses since early 80´s
Selection & Interviewing Techniques Courses
04/1994
03/1995
Mackworth College Derbyshire
Diploma
National Vocational Training Assessor Awards
The D32 and D33 to train individuals to Level 4 in Administration and Customer Service. Level 4 at that time being the highest.
09/1983
06/1992
The College Swindon
Masters
Administration
About the IAM
Established in 1915, the Institute of Administrative Management is the only professional body for both practising and aspiring Administrative Managers. Students and Members are professionals who are responsible for the management of:
Systems
Human Resources
Communication
Information Technology
Facilities
Training & Development
Finance
21st Century Managers need to ensure continuous professional development and a systematic approach to life-long learning to ensure career advancement. Management is, after all, a transferable skill across a range of specialisms.
IAM qualifications and Membership of the Institute will provide you with the expertise, knowledge and practical skills to sustain your competitive advantage. The iam supports managers (and aspiring managers) at all levels. Our aim is to improve both personal and organisational performance through a systematic approach to Professional Development.
Fellow (FInstAM)
Fellowship of the IAM is open to full Members who have held continuous membership for at least five years. Fellows of the Institute are eligible to use the designatory letters FInstAM.
On occasion, the IAM will accept applications for direct entry to Fellowship when the applicants experience and achievements merit the status of iam Fellow.
09/1980
09/1989
Open University/Field Secretarial College
Diploma
Secretarial/Community
Advanced Secretarial Course, Open University (Community),
Word-processing/Computer Course, Selection and Interviewing Skills.
07/1988
09/1989
Sheffield University
Diploma
Health
Certificate in Health Service Management
09/1986
03/1987
THE College Swindon
Diploma
Information Technology
Institute of Industrial Managers (Computing)
09/1969
07/1973
The College Swindon, Wiltshire
Diploma
Secretarial
Secretarial – Typewriting R.S.A. I/II, Office Practice I, English Language I
Shorthand - Pitmans 100 wpm
Studied Economic Geography, French, Bookkeeping
07/1965
07/1969
South Borough Secondary Girls’ School – Maidstone,
Other
Secondary School
C.S.E.’S – Six (Grade I - English Language/Literature)
Pitmans – Elementary Typewriting
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
28327
09/2009 - Present
ZoHo CRM Administration
$567 (69 hrs @ $8.18/hr)
Job in progress
125395
11/2009 - Present
HR ADMINISTRATOR
$56 (13 hrs @ $4.44/hr)
Job in progress
63114
09/2009 - 09/2009
ZOHO CRM Specialist
$169 (22 hrs @ $7.78/hr)
No feedback given
L
Provider-to-Buyer Feedback:
No feedback given
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
84804
10/2009 - Present
Sourcing Expert 2
$33
Job in progress
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Office Skills Test
4.25
93%
TOP 10%
08/17/2009
24 min
Telephone Etiquette Certification
3.85
69%
08/17/2009
18 min
Resume Writing Skills Test
3.25
69%
08/22/2009
32 min
Email Etiquette Certification
3.45
48%
08/22/2009
26 min
English Spelling Test (U.S. Version)
3.40
9%
08/17/2009
38 min
oDesk Readiness Test for Independent Contractors and Company Managers
08/17/2009
4 min
