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2001-2005 Norwich Union Direct - Data Entry
Retrieving information from documentation and inputting into a mainframe system.For example:-taking motor vehicle information and keying into a spreadsheet to allow valuation engineers, to see how market value of a written of vehcile was aquired. Also involved spreadsheet entry work and correctly filing information.2007+
Recently involved with http://www.familysearchindexing.org/en/index.jsp. This involves taking data from the US Federal Census for the site, to allow members to track there family tree. submitting and updating batches.
dealing with information, passed from help desk to assign calls to engineers on-site. Dealing with third party engineers and companies and assigning work according to supplier/area. Retrieving information on the mainframe to pass on to engineers, i.e type of equipment needed to be supported, area, telephone number of client, reference number.Responsibilities include:-Ordering parts using the SAP systemCommunicating effectively to engineers/customers/colleaguesBeing self-motivated and working under pressureMonitoring priority calls and inbound jobsmanipulating key information about calls to enter in a log to send to suppliers
System Administrator for retail clients. Providing both remote network and administrator support. Using SQL Server, and inputting query's into a database. Retrieving information and fixing stores network problems. Using remote access software such as dameware, peer-to-peer, and direct connection. Dealing with routers and running sql scripts. Downloading software updates to stores and updating device drivers remotely. Providing routine support.Responsibilites include:-Running SQL scripts, entering source, and providing fixes for corrupt scriptsRemote networking to maintain networks and service supportKeeping networks up and running and monitoring router statusfixing application software, and maintaining bugs and fixes.Dealing with firewall and virus removalEsculating to developers when problems scripts encountered.Telephone support 2nd line
