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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Paranaque, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
November 5, 2009
Last Worked:
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Bianca Zorilla
-
"
Quality Assurance Associate, Electronics and Communications Engineer,
-
Freelance
Data Entry Professional
,
Philippines
"
Permalink :
Overview
Résumé
Work History & Feedback (0)
Tests (3)
Portfolio (0)
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
Work History & Feedback is empty
See All Tests Taken
(3 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
11/08/2009
18 min
Windows XP Test
3.25
44%
11/07/2009
37 min
oDesk Readiness Test for Independent Contractors and Company Managers
11/05/2009
1 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Data Entry
Provider
November 15, 2009
check many ads everyday
Provider
November 7, 2009
Job Category Interests
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Design & Multimedia
Engineering & Technical Design
Customer Service
Technical support
Phone Support
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
Hardware Troubleshooting
1 yrs
5.0
2009
Hardware troubleshooting, both Desktop and Portable Computers
Software Troubleshooting
1 yrs
3.0
2009
Software troubleshooting, includes Windows XP and Vista
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2008
Electronics and Communications Engineer [0041722]
Philippine Regulations Commission
I passed the Electronics and Communications board exam (1st take).
Employment History
From
To
Company
Title/Role
Description
10/2009
Present
Stream Global Services (formerly known as eTelecare Global Solutions)
Quality Assurance Associate / Independent Contributor
Stream Global Services (formerly known as eTelecare Global Solutions),
http://www.stream.com/
is one of the leading BPO services organization. I work as a Quality Assurance Associate for Dell Account.
Responsibilities as Quality Assurance Associate are:
Evaluates the calls of agents to ensure compliance
Data gathering and monitoring
Weekly audits
Communicates with other Quality Asurrance Associates from different sites to ensure everyone is calibrated
09/2008
10/2009
Stream Global Services (formerly known as eTelecare Global Solutions)
Technical Support Representative / Independent Contributor
Stream Global Services (formerly known as eTelecare Global Solutions),
http://www.stream.com/
is one of the leading BPO services organization. I worked as a Technical Support Representative for Dell account.
Responsibilities as a Technical Support Representative are:
Communicates with Dell customers to provide technical assistance
Involves hardware and software troubleshooting of technical issues encountered by Dell users
Assists customers in hardware and software usage
Enters case notes using Oracle Siebel Call Center
Education
From
To
School
Degree
Area of Study
Description
07/2003
09/2007
Mapua Institute of Technology
Bachelors
Electronics and Communications Engineering
06/1999
03/2003
Saint Paul College of Paranaque
High School
Secondary
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
11/08/2009
18 min
Windows XP Test
3.25
44%
11/07/2009
37 min
oDesk Readiness Test for Independent Contractors and Company Managers
11/05/2009
1 min