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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(4.98)
8 feedbacks
(4.98)
8 feedbacks
Hours:
159
159
Assignments:
13
13
See all Work History & Feedback
Location:
Cavite, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
May 18, 2009
Last Worked:
November 24, 2009
oDesk Ready:
Yes
Affiliated with:
XBrands
Hours: 1,420
18 feedbacks
Palmer & Company > Larry Pal…
Hours: 7
3 feedbacks
ACT Intelligent Solutions
Hours: 0
Virtual Solutions
Hours: 6
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Dan Ronatay
-
"
Sales and Customer Service Guru
-
Freelance
Consultant
,
Philippines
"
Permalink :
$8.89
/hr
Overview
Résumé
Work History & Feedback (13)
Tests (10)
Portfolio (2)
Goal-oriented professional seeking to provide excellent service through the following key competencies; article and blog post writing, sales, customer service, data entry, web research and voice talent services. I have over six years experience in the call center industry and have been involved in planning and implementing projects for US companies.
See All Work History & Feedback
(13 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
46941
11/2009 - Present
Experienced Secretary / Virtual Assistant - I need you!
$79 (16 hrs @ $5.00/hr)
Job in progress
37722
08/2009 - Present
Fast Available Data Researcher
$225 (68 hrs @ $3.33/hr)
Job in progress
105051
09/2009 - Present
Ongoing blog commenting
$45 (14 hrs @ $3.33/hr)
Job in progress
84597
10/2009 - 10/2009
keyword research (for SEO) & data entry - english speaking
$14 (4.33 hrs @ $3.33/hr)
4.7 Great quality work. Sometimes a little hard to get consistent hours. But I will use again and recommend this provider.
L
Provider-to-Buyer Feedback:
No feedback given
84597
07/2009 - 08/2009
Data research
$84 (25 hrs @ $3.33/hr)
5.0 Awesome work.
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(10 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Organizational Behavior Test
4.40
100%
TOP 10%
09/12/2009
36 min
Call Center Skills Test
4.60
99%
TOP 10%
08/10/2009
16 min
Office Skills Test
4.50
98%
TOP 10%
08/22/2009
18 min
English Vocabulary Test (U.S. Version)
4.90
96%
TOP 10%
08/11/2009
32 min
Email Etiquette Certification
4.30
89%
TOP 20%
08/10/2009
17 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Top Gun - Confident Telemarketing , Telemarketer, Cold Calling, SEO Sales
Provider
October 30, 2009
Customer Service in English
Provider
October 29, 2009
Appointment setter
Provider
October 27, 2009
Job Category Interests
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Design & Multimedia
Voice Talent
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Advertising
Email Marketing
SEO - Search Engine Optimization
SEM - Search Engine Marketing
SMM - Social Media Marketing
PR - Public Relations
Telemarketing & Telesales
Business Plans & Marketing Strategy
Market Research & Surveys
Sales & Lead Generation
Other - Sales & Marketing
Business Services
Payment Processing
Project Management
Recruiting
Skills
Skill
Experience
Level
Last Used
Description
Computer and Internet Applications
10 yrs
4.0
2009
MS Windows, MS Office and other internet programs.
Voice Talent
5 yrs
4.0
2009
Professional sounding voice.
Writing
10 yrs
4.0
2009
Blogs, online articles, web content and much more!
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
Business Writing
3.42
79%
Brainbench
—
2009
Computer Fundamentals (Win XP)
3.51
74%
Brainbench
—
Employment History
From
To
Company
Title/Role
Description
06/2007
Present
Branders.Com
Account Manager / Independent Contributor
Responsible for handing accounts for online promotional products company. Assisted buyers of Fortune 100 companies in their marketing needs. Acted as a liason between clients and suppliers.
02/2006
04/2007
Philippine I.T. Offshore Network
Operations Manager / Manager
Reponsible for the overall operations of the faciltiy. Managed a group of project managers and participated in client acquisition and retention.
07/2005
01/2006
Philippine I.T. Offshore Network
Project Manager / Team Lead
Responsible for implementing research projects, communicating with the client and handling a group of researchers.
03/2005
06/2005
Philippine I.T. Offshore Network
Internet Researcher / Independent Contributor
Responsible for gathering data for list building, database development and contact verification.
01/2004
02/2005
Teleperformance
Supervisor / Team Lead
Responsible for managing a pool of customer service and inside sales representatives.
07/2003
01/2004
Teleperformance
Quality Assurance Analyst / Independent Contributor
Responsible for monitoring and evaluating calls of sales reps, preparing transcipts of live calls for client presentations and participating in call calibrations to identify areas of opportunity of sales reps.
03/2003
06/2003
Teleperformance
Telemarketer / Independent Contributor
Responsible for making outbound calls to the East Coast offering phone service.
Other Experience
HUE Productions Inc
HUE Productions Inc is an events management and productions company whose main goal is to conceptualize, plan, promote and execute events geared towards the call center and BPO industry in the Philippines. I am the Advertising and PR manager of the company and my responsibilities include press releases and mass communication.
Education
From
To
School
Degree
Area of Study
Description
06/1997
03/2002
Technological University of the Philippines
Bachelors
BS Civil Engineering
Project Title:
Press Release for a Call Center Party
Attachment:
none
Completed:
05/04/2009
Category:
Writing & Translation > Blog & Article Writing
URL:
http://www.clickthecity.com/hot-off-the-press/?p=4904
Description:
As the PR and Marketing Manager of HUE Productions, an events organizing company, I was tasked to produce articles for upcoming events. The link above is a press release I wrote for an online events/places directory in the Philippines.
Project Title:
Street Style Blog - ManilaPedestrian.Wordpress.Com
Attachment:
none
Completed:
01/09/2009
Category:
Writing & Translation > Blog & Article Writing
URL:
http://manilapedestrian.wordpress.com/
Description:
Supplied web content for a street style blog.
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
46941
11/2009 - Present
Experienced Secretary / Virtual Assistant - I need you!
$79 (16 hrs @ $5.00/hr)
Job in progress
37722
08/2009 - Present
Fast Available Data Researcher
$225 (68 hrs @ $3.33/hr)
Job in progress
105051
09/2009 - Present
Ongoing blog commenting
$45 (14 hrs @ $3.33/hr)
Job in progress
84597
10/2009 - 10/2009
keyword research (for SEO) & data entry - english speaking
$14 (4.33 hrs @ $3.33/hr)
4.7 Great quality work. Sometimes a little hard to get consistent hours. But I will use again and recommend this provider.
L
Provider-to-Buyer Feedback:
No feedback given
84597
07/2009 - 08/2009
Data research
$84 (25 hrs @ $3.33/hr)
5.0 Awesome work.
L
Provider-to-Buyer Feedback:
5.0
102284
07/2009 - 07/2009
Newbies Welcome -Looking For Excellent Writers
$8 (2.83 hrs @ $2.78/hr)
5.0 Daniel is awesome. I really look forward to working with him again soon.
L
Provider-to-Buyer Feedback:
5.0
102284
07/2009 - 07/2009
Newbies Welcome -Looking For Excellent Writers
$6 (2.33 hrs @ $2.78/hr)
5.0 One of the most talented writers I have seen on Odesk yet!
L
Provider-to-Buyer Feedback:
5.0
102284
07/2009 - 07/2009
Who Wants To Make Top Writer?
$13 (4.83 hrs @ $2.78/hr)
5.0
L
Provider-to-Buyer Feedback:
5.0
102284
07/2009 - 07/2009
Excellent English Writers Needed
$31 (3.67 hrs @ $8.53/hr)
5.0 Always a pleasure to work with Daniel
L
Provider-to-Buyer Feedback:
5.0
84597
07/2009 - 07/2009
Internet research, data entry and administrative support
$46 (14 hrs @ $3.33/hr)
5.0 Very bright. Will hire again.
L
Provider-to-Buyer Feedback:
5.0
103203
06/2009 - 06/2009
Virtual Assitant Needed
$9 (4.67 hrs @ $1.94/hr)
No feedback given
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
91927
07/2009 - 08/2009
Installation Testing A
$4
No feedback given
L
Provider-to-Buyer Feedback:
5.0
101234
06/2009 - 07/2009
Transcribe Voicemails
$30
5.0 It was great to work with Dan. He is a fast worker and was able to submit deliverables on time.
L
Provider-to-Buyer Feedback:
5.0
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Organizational Behavior Test
4.40
100%
TOP 10%
09/12/2009
36 min
Call Center Skills Test
4.60
99%
TOP 10%
08/10/2009
16 min
Office Skills Test
4.50
98%
TOP 10%
08/22/2009
18 min
English Vocabulary Test (U.S. Version)
4.90
96%
TOP 10%
08/11/2009
32 min
Email Etiquette Certification
4.30
89%
TOP 20%
08/10/2009
17 min
Outbound Sales Skills Test
3.45
86%
TOP 20%
09/11/2009
12 min
Telephone Etiquette Certification
4.15
83%
TOP 20%
09/10/2009
15 min
U.S. English Basic Skills Test
4.40
75%
05/21/2009
22 min
English Spelling Test (U.S. Version)
4.75
72%
08/11/2009
18 min
oDesk Readiness Test for Independent Contractors and Company Managers
06/22/2009
2 min
