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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Lakin, United States (GMT-06:00)
English Skills:
(self-assessed)
5.0
Member Since:
July 5, 2009
Last Worked:
oDesk Ready:
Yes
Jack Newport
-
"
Secretary,Data Entry, Customer Service, Information Technologist,
-
Freelance
Data Entry Professional
,
United States
"
Permalink :
$9.44
/hr
Overview
Résumé
Work History & Feedback (0)
Tests (4)
Portfolio (1)
Over the last few years as a secretary, I have been able to broaden my horizons by being able to create budget reports, further my Accounts Receivable, Accounts Payable skills. Manage staff under me and the supervisor. I am seeking new opportunities to serve organizations with my secretarial, clerical, information technologist skills and start provided excellent customer service for you and the organization.
Over the last few years as a secretary, I have been able to broaden my horizons by being able to create budget reports, further my Accounts Receivable, Accounts Payable skills. Manage staff under me and the supervisor.
I am seeking new opportunities to serve organizations with my secretarial, clerical, information technologist skills and start provided excellent customer service for you and the organization.
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Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
Work History & Feedback is empty
See All Tests Taken
(4 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.40
80%
TOP 20%
07/29/2009
14 min
Telephone Etiquette Certification
3.85
70%
07/26/2009
12 min
oDesk Readiness Test for Independent Contractors and Company Managers
5.00
66%
1st Place!
07/26/2009
1 min
oDesk Readiness Test for Affiliated Contractors
5.00
57%
1st Place!
07/29/2009
5 min
Job Category Interests
Writing & Translation
Website Content
Creative Writing
Administrative Support
Data Entry
Personal Assistant
Other - Administrative Support
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Business Services
Bookkeeping
HR / Payroll
Recruiting
Skills
Skill
Experience
Level
Last Used
Description
Access,
4 yrs
5.0
2009
Blackberry/RIM,
3 yrs
5.0
2009
I have been able to correctly add, edit, store, install and uninstall on the Blackberry/RIM Database. This includes all blackberry/Rim models of phone.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2008
Guthy Renker Call Center Certification [gthyrnkrtrain]
E.D.S
I successfully obtained and completed my Guthy Renker- E.D.S Call Center Customer Service training and certification
Employment History
From
To
Company
Title/Role
Description
09/2008
01/2009
Sams Club 4940
Cafe Associate / Independent Contributor
I was employed on the 12th day of September in the year of 2008 as a Cashier. My duties consisted of running an IBM cash register assisting members in checking out their bulk items and grocery items. I assisted the members in upgrading their memberships as well as renewals. Transferred to the Cafe and performed duties such as baking pizza, cinnamon sugar churros and preparing milkshakes. Other food items consisted of hot dogs, polish dogs and pretzels. Logged the internal temperatures of the food every 2 hours and maintained extensive cleaning of the kitchen. Every evening counted down the IBM register till.
09/2008
10/2008
E.D.S
Customer Care Representative / Independent Contributor
I was employed on the 12th day of September in the year of 2008 as a Customer Call Representative. My duties consisted of technical support inquiries such as remotely connecting to a server to fix Customers computer and printer issues as well as server firmware issues. Assisted customers in updating their servers with our latest updates available. Made sure the operations of the data servers, network and hardware was up to date and proper maintenance was performed. Monitored, operated, maintained and repaired certain server systems within our facility. Strategies to fix certain operations, applications, servers and systems. Also as a floater shift, worked on the Guthy-Renker account maintaining the Meaningful Beauty and Pro-Activ Solution accounts
08/2008
09/2008
Sam's Club 4791
Startup Associate / Independent Contributor
I was employed on the 12th day of August in the year of 2008. My performances consisted of assisting the new members the benefits of Sam's Club and what it has to offer. Selling and up-selling the membership at the local Wal-Mart in the southwest Kansas region. Operating a cash register and doing a daily till sales report. Providing customer service and quality assurance to each customer whether it be returning or new.
08/2005
08/2008
Hot Stuff Foods
Deli / Independent Contributor
the employer of Tommy’s Market/Hot Stuff Foods hired me on the 15th day of August in the year of 2005. I started my 3 day training period consisting of how to perform by-the-book procedures, proper cooking instructions, proper cleaning procedures and how to bake certain freezer- to- oven foods. I then got trained for a new product called Broasted Chicken and how to properly cook chicken, and other appetizers. I performed other tasks without being supervised such as changing the air conditioning filters and cleaning the oven components and kitchen to make it look representable.
08/2000
08/2004
Lakin Tire Shop
Secretary / Independent Contributor
The employer of Lakin Tire Shop employed me as a secretary/administrative assistant to perform office tasks such as writing reports, performing computer tasks such as using the Microsoft Office programs including Word, Excel, Powerpoint, Spreadsheet and Outlook Express. It was my responsibility to adhere to new guidelines and new ways to train new employees. I also wrote reports for the monthly budget, and audits. My responsibilities were to also file, photocopy, fax information, track information and report directly to the supervisor.
Other Experience
QuickBooks
I worked with Quickbooks Payroll to authorize, manage, and record employee's time cards. I accurately keyed in employee's time cards for correct pay checks.
Education
From
To
School
Degree
Area of Study
Description
08/2004
05/2007
Lakin High School
High School
General
I successfully graduated from high school on the 20th day of May of 2007. The Lakin High School located at 407 N Campbell in Lakin, Kansas 67860 issued a high school diploma
Project Title:
Customer Service-Guthy Renker
Attachment:
none
Completed:
09/12/2008
Category:
Customer Service > Customer Service & Support
URL:
none
Description:
As a Customer Service Representative,
I was serving the call center at a 50/50 cancel/save ratio. My role in this project was anywhere from taking orders to correcting billing issues on the customer accounts.
Also it was my obligation to cross-sell and up-sell on many lines of products including, HP, Guthy Renker, Toshiba, Dell and more.
I provided quality customer service.
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.40
80%
TOP 20%
07/29/2009
14 min
Telephone Etiquette Certification
3.85
70%
07/26/2009
12 min
oDesk Readiness Test for Independent Contractors and Company Managers
5.00
66%
1st Place!
07/26/2009
1 min
oDesk Readiness Test for Affiliated Contractors
5.00
57%
1st Place!
07/29/2009
5 min
