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We tried out several programmers (one company from India, the other from the USA) before coming across Richard, all negative experiences until we started working with him. We're on a tight budget with a very unorthodox/custom site so it's been difficult to get a quality programmer at a price we could afford. We could not have completed this work without Richard. He is constantly working, he is always available via email and instant messenger (the only methods we used for contact), and he asks questions when he doesn't understand something. BEFORE he works on it. We only take a little bit off the score for meeting deadlines as it's taken us a lot longer than we first anticipated. However, there was no concrete deadline set and Richard had to deal with the work from our previous programmers that was not always coded correctly. We recommend being extremely detailed to prevent time delays and misunderstandings.In all, we've been very happy with our experience with Richard and will continue to use him to upgrade our site!