Changing How the World Works.
 
 
  • Feedback:   (3.25 of 5)
  • Percentile: 16%
    Based on 1 feedbacks
Hourly Rate: $18.20
Total oDesk hours:
92
Location:
Panama Ciity Beach, United States (GMT-06:00)
English Skills: (self-assessed)
5.0
Member Since:
July 21, 2005
Last Worked:
April 7, 2006
Current Assignments:
1
Total Assignments:
2
oDesk Ready:  
No
 
 
 
 

Kimberly S. - Senior Technical Writer II / Web Content Producer - Freelance Technical Writer, United States

Objective: To secure a challenging and interesting career in process/ software/ hardware documentation, training, information/data mapping, technical support, development or business analyst that will promote organizational and personal growth by integrating personal and professional skills and knowledge with those experts already on staff.
See All Work History & Feedback (2 items, 1 with Feedback)
Recent Work History & Feedback
Buyer ID From/To Job Title Paid Feedback
2270 03/2006 - 04/2006 Write "English" user manuals/guides for software, and e-commerce websites $915 (44 hrs @ $17.78)
2003 09/2005 - 10/2005 Technical Writer $1,244 (48 hrs @ $22.22)
See All Tests Taken (0 items)
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
No oDesk tests taken
Job Category Interests

Writing

Web Development

Software Development

Administrative Support
Skills
Skill Experience Level Last Used Description
Access 2 yrs 3.0 2006 Shaw Industries testing and layouts. MS Access 200 certification in 10-2006
Data Entry 17 yrs 5.0 2007
Lotus Notes 6 yrs 5.0 2006 Use at Mohawk Ind. for email and Lotus Notes environment for work done at CCG, LLC as a tech writer
Project Management 7 yrs 4.0 2006
QA 12 yrs 5.0 2007
Tech Writer 12 yrs 5.0 2007
  • Working on projects with oDesk clients and currently supporting technical documentation and information technology needs for DJC2 Systems program at the Naval Surface Warfare Center, Panama City, FL (NSWC-PC).
Certifications
Date Earned Name Score Percentile Organization Description
2005 MS Access 2000 [1334826]     NCSA The weblink directs you to the NCSA verification page. Then simply type in the cert. number provided. I believe my score was a 3.1. Thank you.
Employment History
From To Company Title/Role Description
07/2005 Present oDesk Corporation Technical Writer / Independent Contributor Freelancing:
Technical writer, instructional designer, Create Help Files Systems, engineering/technical documentation and produce web content
06/2006 Present BAE Systems Senior Technical Writer II / Manager Attained DoD Secret Security Clearance. 

Currently supporting technical documentation and information technology needs for Deployable Joint Command and Control (DJC2) Systems program at the Naval Surface Warfare Center, Panama City, FL (NSWC-PC). Responsible for carrying out tasks as directed by Program Manager, including writing and editing material for reports, manual briefs, instruction manuals, catalogs and other technical publications concerned with engineering or related technical disciplines for clients and servers. Modeling and simulation support documentation, configuration documentation (managing system documents) and interviewing subject matter expert’s (SME’s) for DJC2 network device procedures and installation documents. Organizing materials and perform writing assignments according to specifications regarding order, clarity, conciseness, style, and terminology. Write technical descriptions using knowledge of material standards, industrial processes and operating procedures. Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. Select or create photographs, drawings, sketches, diagrams or charts to illustrate materials or sequences.
01/2001 06/2006 Independent Documentation Consultant Independent Documentation Consultant / Independent Contributor As an independent consultant: Provided a range of technical documentation and information systems/information technology services to business clients based upon client needs. Responsible for developing software documentation including user guides, manuals, and on-line help guides. Wrote proposals, conducted research, and created PowerPoint presentations. Developed process documentation and carried out data tracking and mapping. Other technical support included providing training and developing web content.  Examples of tasks performed for several clients follows.
As a consultant for Mohawk Industries, led a project to update or remove outdated documentation files and folders on the Mohawk IS network share drive. This task entailed organizing documentation library folders for the IS group and writing technical documentation for installation of the new systems using MS Word and Visio.
For Dictation Services Group, implemented a variety of information systems tasks to provide computerized technical support to 10 medical clinics. Support included providing documentation for internal insurance software consistent with HIPPA standards, producing instructional manuals, and creating on-line help guides, and providing help desk and customer service support. In addition, implemented network security and provided technical support for a server and web-based medical dictation programs. 
Working for Event Medical, LLC, served as technical writer and editor, web content producer, and IT Operations Manager. Duties included writing interviewing software engineers, business analysts, subject matter experts, and upper-level management for software and hardware applications. Products included software user guides and web pages.
01/1999 01/2001 Crossroads Consulting Group, LLC Senior Technical Writer and Business Process Analyst / Independent Contributor As internal contractor for Crossroads Consulting Group, LLC provided technical services for corporate clients including Halliburton Well-Dynamics and the American Cancer Society. 

Tasks for the Halliburton Well-Dynamics included creating user instructional support and training guides, documenting company business practices, and assisting with the development and publishing of on-line help documentation. 

For the American Cancer Society, efforts focused upon developing business processes for the Human Resources Department, including payroll, benefits, recruiting, and retirement. 

Additionally developed was instructional documentation to assist the Human Resources Department in managing computer accounts. Documentation covered log-on procedures, navigation, benefits, query and reporting, and retirement.
01/1998 01/1999 BellSouth Business Systems/Comsys Business Systems Analyst / Team Lead Provided customer services and technical support for BellSouth Business Systems users, implementing cost-effective solutions for various areas of need.  Detailed requirements for customer trouble ticketing and billing systems and created documentation for user guidelines, client support, training, and systems integration. Developed the test scenario and test case for system acceptance test. Deliverables included acceptance test plan and procedure and products analysis reports.

Also for BellSouth Business Systems, led the Windows 2000 Migration and Implementation Project. Worked with tools including A+, Net+, and MCSE to provide a detailed project implementation plan, process maps, evaluations, and risk assessment.
01/1997 01/1998 Sprint Video Services/Princeton Info Services Executive Administrator/Database Manager / Executive Executive Administrator-Database Manager. 

Carried out administrative tasks using Excel and Access. As database manager, created and maintained relational databases and database applications for the Video Services Department.
Other Experience
Additional Skills and Strengths
Operating Systems: 
5 years proficiency Advanced level
Windows 95, 97, 98SE, 2000 Professional, Windows NT, XP, ME

Development: 
4-6 years proficiency Experienced to Advanced levels
Technical Writing, Instructional Design, Process Documentation, Content Development/Training, Policy & procedure standard documentation, Adobe Acrobat, Lotus Notes R5, MS Office 2000: Word, Excel, PowerPoint, Access, Project, Visio 6.0, MS FrontPage, Point-of-sale and SBT Accounting.

Other: 
2-4 years level Proficient
Communications/Documentation Specialist,  Authorware, Tool Book, Technical Consulting, Project Analyst, Project Management, Technical Sales, Software Sales, QA, Business Process Workflows, Data Mapping, Testing, Migrations/Roll-Outs, Deployments, Implementations, Delivery, Snag It 7.0, Hyper Snap-DX, MS Outlook, Sales Automation, Operations, Inventory, CRM-Customer Relationship Management, Business Process Engineering, POS, Telecommunications, Data Communications, and Structure Systems Analysis. 

Additional Skills:
Excellent oral communication skills, proven writing skills.
Work well independently and collaboratively as a team member.
Ability to interview subject matter experts (SME's) efficiently and effectively with an aptitude for synthesizing technical information. 
Ability to communicate ideas and concepts clearly through writing, diagrams and flowcharts.
Ability to schedule and prioritize projects.
Ability to learn software functionality through review of product specifications and documentation, developer interviews and hands-on testing.
Education
From To School Degree Area of Study Description
03/2008 Present BELLEVUE UNIVERSITY Bachelors BIS - Business Information Systems Accelerated BISC program will be completed by 03-27-2009.
10/2005 11/2006 DEVRY ONLINE UNIVERSITY Bachelors BSCS CIS (Computer Information Systems)
01/1999 01/2000 UNIVERSITY OF PHOENIX Other Writing and Computer Science, CIS
01/1996 12/1997 DEVRY UNIVERSITY Other Computer Science, BIS, Deans List
No items in portfolio
Hourly Assignment History
Buyer ID From/To Job Title Paid Feedback
2270 03/2006 - 04/2006 Write "English" user manuals/guides for software, and e-commerce websites $915 (44 hrs @ $17.78)
2003 09/2005 - 10/2005 Technical Writer $1,244 (48 hrs @ $22.22)
Fixed-Price Assignment History
Buyer ID From/To Job Title Paid Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
No oDesk tests taken